ViiBE Blog

JULY 22, 2022

What are the ways to use CRM? If you’re like most marketers and salespeople, you rely on your CRM (Customer Relationship Management) to help manage your sales pipeline and keep track of your contacts. Your CRM system is a powerful tool that can help your business to manage its customer data more effectively.

CRM 52

CRM Upselling Sales Marketing 52

ViiBE Blog

JULY 22, 2022

ViiBE Blog Best ways to use CRM Anna Gorina July 22, 2022 Share this article Contents Share this article Contents Enhancing the Digital Experience with Remote Assistance Free Retail E-book available now! Download now Read now What are the ways to use CRM? What is a CRM? What is a CRM? Why do you need it?

CRM 52

CRM Upselling Sales Marketing 52

OctopusTech

JULY 21, 2023

In this data-driven era, customer data management is highly important than anything else for companies and they are constantly gathering a huge amount of customer information and details. Data of customers act as a lifeline for any business. A data-driven customer experience is important for the success of any company.

Best practices 62

Best practices Management Upselling Sales 62

NobelBiz

MAY 25, 2023

Are you looking to optimize your call center’s efficiency and streamline your business’s data management process? If so, it’s crucial to find the right call center software vendor that integrates with a customer data platform (CDP). Managing customer data is nothing new.

call center software 98

call center software Call Center APIs Contact Center 98

JivoChat

JUNE 8, 2021

Not sure which is the best upsell app for Shopify? But given that upsell apps can increase revenue by an average of 10-30%. And that it’s 68% more affordable to upsell an existing customer than acquire a new one, you know you can’t afford to miss out any longer. Types of Upsell Apps for Shopify. Bold Upsell.

Upselling 52

Upselling Analytics Sales Personalization 52

aircall

APRIL 12, 2021

A CRM phone integration allows your business to provide a better customer experience by being able to have customer information appear when someone calls. No matter the size of your business, a CRM phone integration is an essential component of your sales and support operations. A CRM is affordable enough for startups.

CRM 71

CRM Customer Experience Call Logging voip 71

NobelBiz

FEBRUARY 14, 2023

Customer Relationship Management (CRM) is a strategy businesses use to manage interactions with existing and potential customers. CRM aims to improve customer satisfaction and loyalty and, ultimately, increase revenue. This information is a cornerstone to personalize interactions and improve the customer experience.

CRM 52

CRM Contact Center Metrics Benchmark 52

CustomerSuccessBox

MARCH 14, 2022

While all of these activities could be performed using a Post-sales CRM. Let us look at the various ways in which a post-sales CRM could help make the process easier and better. Why does your SaaS business need a post-sales CRM? Use their data as a strategic advantage. Benefits of having a post-sales CRM.

CRM 52

CRM SaaS Sales Journey mapping 52

JustCall

DECEMBER 7, 2022

Well, there are sales metrics and sales analytics software to take you closer to goals. Read on to know how to track and improve your sales performance by using the right metrics and analytical tools. What is Sales Analytics? Sales analytics is the process of generating actionable insights from the sales data.

Analytics 52

Analytics Sales CRM Metrics 52

Infinity

MAY 3, 2022

Which begs the question, how is CRM and call tracking software used in call centres and are you using it well? Call centre software can do things like automatically route calls, provide performance insights, log and assign value to calls, and integrate directly with your CRM systems to resolve tickets faster.

Analytics 52

Analytics Scripts Upselling CRM 52

CSM Magazine

DECEMBER 19, 2020

One of the most revolutionary CRM software specifically for customer service is the Microsoft Dynamics 365 for Customer Service CRM. Automation is now the most significant part of the customer service industry globally, and Microsoft CRM has now enabled even small businesses to automate crucial tasks. Automation. Conclusion.

CRM 52

CRM Customer Service Upselling Analytics 52

Cincom

MAY 8, 2024

Inefficient Business Processes: Complex approval chains, inconsistent data, and convoluted system workflows slow down sales. Sales data gets scattered across systems. Different processes and data formats make consolidation difficult. Centralized Pricing Management: Pricing data gets consolidated within CPQ.

Enterprise 52

Enterprise Sales CRM Engineering 52

CSM Magazine

MAY 22, 2024

Enhancing Cross-Selling Opportunities Salesforce CPQ provides businesses with an opportunity to boost revenue by cross-selling and upselling their products or services. Using a recommendation system powered by analytics, sales representatives receive suggestions on products or upgraded features that might interest customers.

Sales 52

Sales CRM Upselling Analytics 52

Calltools

OCTOBER 28, 2020

However, a dialer CRM provides call center managers with multiple benefits over a standard dialer. Managers should invest in a dialer that integrates into their customer relationship management (CRM) system. In this guide, learn the benefits of a dialer CRM and discover why you should incorporate this technology into your call center.

CRM 52

CRM Complaint resolution Call Center Upselling 52

JustCall

MARCH 6, 2023

Customer journey analytics sounds like heavy-duty stuff with complex numbers and so on. We will cover everything you need to know about customer analytics. We will cover everything you need to know about customer analytics. What is Customer Journey Analytics? 10 Benefits of Customer Journey Analytics 1.

Analytics 52

Analytics Journey mapping Metrics Feedback 52

Totango

NOVEMBER 27, 2023

Efficient and seamless workflows According to the Forrester report, as sustainable growth becomes a priority, B2B organizations need enhanced workflow automation and digital strategies that leverage customer data to: Customize communications and recommendations. For example, unified data bridges the gap between sales and CS teams.

B2B 92

B2B CRM Enterprise Upselling 92

ShepHyken

APRIL 30, 2021

One idea is to integrate your live chat software with your CRM so that you can save chat transcripts that can be referred to during future conversations. In 2021, you can gain an edge over the competition by introducing predictive analytics to analyze the user experience and close the customer feedback loop. .

Customer Service 362

Customer Service Chatbots Analytics Healthcare 362

Babelforce

AUGUST 13, 2020

CRM strategy extracts incredible value from data you already have The contact center isn’t always where CRM strategy is born – even though they do manage most customer relationships! Strong areas of focus include upselling, reduced acquisition costs and customer loyalty. What is CRM? Why does CRM strategy matter?

CRM 52

CRM Contact Center Upselling Customer retention 52

JustCall

APRIL 26, 2022

The squeezing pressure due to the colossal data ocean is already influencing sales executives to bet on cutting-edge sales technologies (like AI) to examine data and suggest the best possible steps forward. Moreover, automated sales intelligence provides all these relevant data in just a few clicks. . What is Sales Intelligence?

B2B 52

B2B Sales Upselling CRM 52

Totango

AUGUST 16, 2022

For instance, a customer relationship management (CRM) app may be used to segment customers at risk of churn and reach out to them, serving as a CRM customer retention tool. Identifying customers in the market for upsell offers and referral invitations. Customer retention in CRM apps can also support customer success management.

Customer retention 100

Customer retention Upselling CRM SaaS 100

Infinity

AUGUST 9, 2021

That’s where contact centre analytics come in. Contact centre analytics - also known as call centre analytics - can unlock a wealth of insights that will empower you to streamline your customer journey, improve call centre operations and deliver exceptional customer service, using rich data taken from real customer experiences.

Analytics 52

Analytics Scripts Upselling CRM 52

TeamSupport

DECEMBER 8, 2023

Look for software that easily integrates with your CRM system, marketing tools, analytics platforms, and any other relevant applications. Reporting and Analytics Data-driven insights are crucial for optimizing your customer support processes.

Customer Support 105

Customer Support Analytics Upselling Customer centricity 105

Lumoa

APRIL 28, 2024

Customer experience platforms make it possible to manage all the customer data in one platform and reach out to them when they need it. You can even find opportunities for cross-selling, upselling, or personalized promotions by using real-time insights and trends generated by AI.

Feedback 83

Feedback Consulting Consulting Enterprise 83

CSM Magazine

DECEMBER 13, 2023

Lack of Real-Time Data Insight Addressing the need for real-time data insight is essential for timely and effective customer support. To access real-time data, integrate customer service platforms, such as CRM, order management, or inventory. Set up automated alerts for critical issues or trends based on real-time data.

Customer Service 52

Customer Service Upselling CRM Employee engagement 52

Totango

APRIL 5, 2022

NPS software is the technology that facilitates the collection and practical application of Net Promoter Score data. Integration of NPS surveys with other relevant tools, such as CRM apps and email autoresponders. Leverage satisfied customer responses for upselling conversions and referrals. What Is NPS Software?

Upselling 102

Upselling Surveys Analytics Customer retention 102

Totango

MAY 17, 2022

Wondering what is the best CRM for B2B sales? Well we’re here to help with our guide to the best CRMs for both small businesses and enterprises in 2022. Use this guide to help you find the best B2B CRM for your business. What is a B2B CRM? Today’s leading CRMs tend to be cloud-based.

B2B 80

B2B Sales CRM Enterprise 80

JustCall

OCTOBER 25, 2023

It also presents opportunities to know your customers better and even expand revenue through upselling and cross-selling. Data Management: Capturing, storing, and organizing the high volumes of data associated with every inquiry and extracting key highlights or insights from it is time-consuming and resource-intensive.

Chatbots 52

Chatbots Upselling CRM Self service 52

Callminer

FEBRUARY 23, 2021

Analytics are more important than ever. You need advanced analytics, offered in real-time, so you can quickly and easily make adjustments as needed.” Data custodianship will be taken more seriously. “Your customers are ‘digital natives’ and are becoming more and more concerned with data privacy issues.

Call Center 376

Call Center Technology Banking Contact Center 376

TeamSupport

APRIL 17, 2024

Advanced Customer Analytics Understanding customer behavior, preferences, and patterns is critical for continuous improvement. Advanced customer analytics offer deep insights into your support operations and customer base, identifying trends, areas for improvement, and opportunities for upselling.

Customer Support 52

Customer Support Analytics Upselling CRM 52

Cincom

MAY 8, 2024

CCM platforms aggregate templates, branding guidelines, customer data, and analytical capabilities into a single solution for consistent communication execution at scale. Personalize messaging with integrated customer data like order details or location. Continuously analyze performance metrics on automation to refine over time.

Best practices 52

Best practices Metrics Education CRM 52

Fonolo

FEBRUARY 2, 2023

Statistical machine learning This type of automation technology focuses on analyzing and mapping patterns in your customer and data, agent activity, and much more. This data can even inform your agent scheduling or the best time to perform lead outreach. They integrate with your CRM and scale with your call center.

Call Center 140

Call Center Interactive Voice Response First call resolution Self service 140

Totango

NOVEMBER 15, 2021

By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. This allows you to leverage all your data by integrating it into your customer success strategy. Data File Sharing: Dropbox.

CRM 111

CRM Upselling SaaS Chatbots 111

SmartKarrot

DECEMBER 2, 2022

It is money earned after the original purchase and obtained through upselling, cross-selling , and renewals to your current clientele. Upselling is a sales strategy used to convince clients to buy a more costly, upgraded, or premium variant of the selected product/ service or other add-ons to close a larger deal. Cross-sell.

Upselling 21

Upselling Management SaaS Benchmark 21

CustomerSuccessBox

APRIL 11, 2019

Some think that a CRM should suffice whereas others want to build their own dashboards on top of analytics tools. Sales delivers customer acquisition vs. Customer Success delivers product adoption + retention + upsell. The overlaps happen only when they communicate during handoffs and upsells. Level 1: CRM + Excel.

Upselling 80

Upselling CRM SaaS Customer advocacy 80

Totango

NOVEMBER 15, 2021

By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. This allows you to leverage all your data by integrating it into your customer success strategy. Data File Sharing: Dropbox.

CRM 88

CRM Upselling SaaS Chatbots 88

DMG Consulting

AUGUST 10, 2023

These capabilities can help agents enhance and grow relationships with customers by suggesting upsells or new products. Data about the agent—their tenure, skill proficiencies, key performance indicators, etc.—can can be considered to decide how to best assist them with the interaction.

Upselling 48

Upselling Scripts Average Handle Time Coaching 48

JustCall

AUGUST 8, 2023

But now, they can easily find customer details on a Customer Relationship Management (CRM) system and call them with a click. This integration aids different areas of a business, like support, sales, productivity, training, analytics, and compliance. AI-powered speech analytics can instantly analyze call recordings and transcriptions.

Contact Center 52

Contact Center Interactive Voice Response Customer Service Virtual Agent 52