NobelBiz

FEBRUARY 27, 2024

By identifying areas for improvement, call centers can increase the quality of service and customer satisfaction. Real-Time Dashboards and Post-Call Analytics: NobelBiz Call Log Analytics – Supervisor Dashboard Real-time dashboards provide a snapshot of ongoing operations, allowing managers to make informed decisions quickly.

Best practices 104

Best practices Call Center Interactive Voice Response First call resolution 104

Enghouse Interactive

APRIL 28, 2019

Today, we’d like to give you some insight into the ways omni-channel recording and quality management in the contact center can save your organization money. Quality Management for cost savings – how? For calls, this is a well-structured IVR; for chats, this is a user-friendly BOT.

Quality management 40

Quality management Management Scripts Call flow 40

JustCall

MARCH 9, 2023

Using call center software, you can drive efficiency into call center functions like call routing, queueing, IVR, and much more. Based on what your business size and call volume is, you can choose from a plethora of free and paid tools to suit your needs: 1.

Contact center software 52

Contact center software Contact Center call center software contact center solutions 52

Enghouse Interactive

FEBRUARY 9, 2021

Agent Analytics (28.4% Real-time agent analytics improve the ability to track agent response times and KPI’s. now) provides the customer with the ability to resolve their own issues (generally 40% prefer this approach) using a combination of IVR, chatbots, smart routing and knowledge bases. planned, 48.4% planned, 38.7%

Self service 66

Self service Contact Center Chatbots Average Handle Time 66

JustCall

APRIL 5, 2023

Top Features of JustCall Call queues – Route calls to the right agent using IVR, skill-based routing, and caller information to ensure customers reach the right agent and are not kept waiting. Real-time dashboard – Monitor agents’ performance using real-time dashboards and performance analytics.

voip 52

voip Interactive Voice Response APIs Contact Center 52

Enghouse Interactive

SEPTEMBER 20, 2021

EnghouseUC Increases overall organizational productivity by improving call flows both within the Call Center and across the rest of the organization, so customer issues can be dealt with as they arise, without delay. EnghouseUC Increases Operational Agility. Find out more.

contact center solutions 67

contact center solutions Contact Center Call flow Quality management 67

Enghouse Interactive

SEPTEMBER 3, 2021

Increases productivity by improving call flows. Using threaded, persistent chat to minimize customer data inputs. Centralizes system administration and ongoing management. Accelerates the deployment of hybrid (office, remote) work environments.

contact center solutions 66

contact center solutions Contact Center Call flow Enterprise 66