Callminer
AUGUST 1, 2017
Bill Dettering is the CEO and Founder of Zingtree , a SaaS solution for building interactive decision trees and agent scripts for contact centers (and many other industries). Interactive agent scripts from Zingtree solve this problem. Agents can also send feedback directly to script authors to further improve processes.
NobelBiz
MAY 9, 2023
Every step of the process can be calibrated to minimize the agent’s effort, from dialing the number to logging the call in the CRM. Use Case: The Automatic Preview Dialer is highly versatile, adding time efficiency to complex campaigns where agents need to review client data before the call, take notes, personalize scripts, and so on.
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pindrop
OCTOBER 21, 2021
Process Automation – Intelligent call routing, intelligent scripting and unification of desktop across applications to improve agent efficiency. Goal: Leverage AI, smart workflow management tools and analytics to unburden agents. Improve AX - Agent-Oriented Elements. 6 Things Contact Centers Should do.
aircall
MARCH 17, 2016
Schedule monthly calibrations with representatives from all of our different departments to review calls. Use speech analytics to identify agent training opportunities. The resulting information not only creates training opportunities but also enables refinement of scripts, improving the overall performance of the contact centre.
AWS Machine Learning
OCTOBER 19, 2022
We also created a Python script that makes HTTP inference requests to the REST API, with our test data as input data. This adds a useful calibration to our model. You can read the Lambda function code and monitor the invocations on the Lambda console. To see how this was done, check the generate_endpoint_traffic.py
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