Analytics Business Process Outsourcing contact center solutions outsourcing 
Hodusoft
NOVEMBER 29, 2023
HoduSoft Shines Bright with Omnichannel Excellence Award at NXTGEN BPO CONFEX 2023 HoduSoft has been awarded the prestigious “ Omnichannel Excellence in Contact Center Solutions ” award at the NXTGEN BPO CONFEX & AWARDS 2023 in recognition of its outstanding service in the field of contact center solutions.
DMG Consulting
MAY 15, 2018
Cloud Contact Center Solutions Continue Upward Trajectory. Last year could be seen as the breakthrough moment when cloud-based vendors began their takeover of the contact center infrastructure market. Enterprise business and IT leaders are struggling to find the right cloud-based solutions for their operations.
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Expivia
FEBRUARY 15, 2024
The Evolutionary Shift in Contact Center BPO Strategy The landscape of Business Process Outsourcing, especially within contact centers, is witnessing a monumental shift. Mastering AI for Enhanced Customer Interactions AI’s impact on contact center BPOs extends beyond operational efficiency.
NobelBiz
MARCH 12, 2024
Utilizing data analytics to gain actionable insights into customer behavior and preferences in real-time. All of this eliminates communication barriers, which means businesses can enhance responsiveness and provide a cohesive experience throughout the customer journey. Enables quick service on the platform of their choice.
Spearline
JUNE 2, 2022
Hybrid working models are here to stay One of the most obviously pandemic-driven contact center trends, is growth of remote and hybrid working for contact center agents. Contact centers – including business processing outsourcing (BPO) call centers – are now typically operating a hybrid model.
TeleDirect
MARCH 12, 2018
One underrated aspect – yet nonetheless critical – of high achievement in the real estate industry has to do with business process outsourcing (BPO). How will an outsourced solution handle crucial information? And will my transactions remain secure throughout the entire process? Your firm is no different.
Serenova
APRIL 7, 2020
A Fully Supported WFH Solution Live in Just Two Hours. Using Serenova’s cloud contact center solution, our professional services team configured a dedicated cloud tenant for the internal IT team exclusively supporting the new WFH agents in under two hours. Our roots are in the contact center.
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