Analytics Blog Consulting Wireless 
Cisco - Contact Center
FEBRUARY 1, 2021
Sheila McGee-Smith , Principal Analyst, McGee-Smith Analytics. Sheila McGee-Smith is a leading communications industry analyst and strategic consultant focused on the contact center and enterprise communications markets. The all-new Webex Contact Center Lays the Foundation for the Next Generation of Customer Experiences [Blog].
PeopleMetrics
JULY 31, 2018
Enter text analytics. Machines (Text Analytics). All sophisticated VoC software platforms will have a text analytics module available. Let’s dig into the value that text analytics provides. Wi-Fi could be a topic, but some customers might call it wireless internet. But first, let’s take a step back.
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Beyond Philosophy
APRIL 6, 2016
We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom. . – Prioritize and allocate resources (time, money, people, facilities, technology).
Vcaretec
JUNE 6, 2022
When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. Check out the Vcare Top 50 Customer Care Influencers below, and connect with these experts on their blogs, Twitter, and on other social networks.
PeopleMetrics
JULY 17, 2018
A consulting firm mentioned in the introduction, Forrester , coined a third term: customer feedback management (CFM). Consider a telecommunications company whose business model is signing up customers for a one-year contract for various wireless services. P.S. What did you think of this blog post? Market Research vs. VoC.
Beyond Philosophy
APRIL 6, 2016
We’ve seen this in the past with directly competitive product and service feature-for-feature advertising and marketing; and we are still identifying it in such sectors as automotive, retailing, cable television, banking, and wireless lelecom. . – Prioritize and allocate resources (time, money, people, facilities, technology).
Callminer
AUGUST 1, 2017
James Pollard is a marketing consultant who works specifically with financial advisors over at The Advisor Coach. With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. She writes for the blog of Dialer360. James Pollard. theadvisorcoach. Nabahat Shanza. nabahatShanzA.
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