ShepHyken

NOVEMBER 29, 2019

This week we feature an article by Rahul Varshneya whos writes about how technology innovations are continuously improving the customer experience. So, what part does technology play in this? Technology (or the ease of access to it) opens up options for people; they can take their business anywhere they want. .

Technology 332

Technology Customer Experience Complaint resolution Gamification 332

DMG Consulting

AUGUST 17, 2017

These 8 Technologies Are Transforming the Contact Center. Advancements in artificial intelligence (AI), machine learning, Big Data analytics, and mobility are all driving contact center innovation. Speech analytics. Customer journey analytics. Gamification. First Name * Last Name Email Address *.

Contact Center 69

Contact Center Technology Big data Gamification 69

aircall

DECEMBER 23, 2020

Over the last 10 years, advancements in technology have changed the face of the B2B sales cycle for buyers and sellers. Advancements in digital technology can assist your sales teams greatly. With so many digital tools to choose from, it can be easy to load up your technology stack to avoid the fear of missing out. Validation.

B2B 62

B2B Sales Technology voip 62

CSM Magazine

JULY 28, 2022

As practice shows, modern technologies provide wide opportunities in the field of HR management. New approaches to the implementation of HR management processes cause a significant technological transformation. Working with large data sets (Big Data) is primarily used for HR analytics.

Management 59

Management Gamification Analytics Enterprise 59

Fonolo

NOVEMBER 17, 2020

I see the CX industry finding new, faster and more efficient ways to meet their customers’ needs, maybe through the use of new technology, while also balancing a deeply personal, empathetic human connection.”. The investments in infrastructure and technology to make remote working possible won’t vanish. Storyline: Gamification.

Contact Center 176

Contact Center Gamification Call Center Average Handle Time 176

AWS Machine Learning

FEBRUARY 13, 2024

Nanda Kishore Thatikonda is an Engineering Manager leading the Data Engineering and Analytics at BigBasket. He has worked on building enterprise-grade applications, building data platforms in multiple organizations and reporting platforms to streamline decisions backed by data. Ayush Kumar is Solutions Architect at AWS.

Engineering 95

Engineering Gamification Scripts Big data 95

TechSee

MARCH 7, 2019

With this in mind, Gartner’s “ How CEC Agents Could Benefit From Having a Digital Buddy ,” recommends that contact centers invest in technology strategies that not only drive operational performance, but that boost agent engagement and satisfaction. Gamification. They now demand more satisfying and empowering work experiences.

Gamification 104

Gamification Contact Center Agent Empowerment Self service 104