Lumoa

SEPTEMBER 30, 2022

Improving Products and Services Through Big Data. Big data, which is the vast amount of information collected from different customer touchpoints, has already fueled the growth of the financial industry. . In the past, the biggest challenge wasn’t the collection, but the analysis and interpretation of this data.

Banking 94

Banking Customer Experience Big data Chatbots 94

Natalie Petouhof

OCTOBER 20, 2015

Tweet Teradata announced two new breakthrough software capabilities that empower business users to uncover and operationalize the insights hidden within Internet of Things (IoT) data. Even the most technology-savvy organizations recognize that extracting value from data generated by the IoT is a difficult, skills-intensive process.

Analytics 40

Analytics Big data Self service Healthcare 40

C3Centricity

MAY 25, 2020

In today’s data-rich environment I’m not really suggesting that you actually ignore data nor technology! However, in working with clients around the world as well as in numerous industries, I have found that many are lost by the wealth of information that is available to them. The Opportunity.

Technology 77

Technology Big data Analytics Personalization 77

Mindtouch

SEPTEMBER 26, 2016

This week’s topic is Analytics Cloud (Wave), a recently introduced business intelligence cloud that provides a cohesive view into all of your other Salesforce Clouds. If you’ve been reading the rest of this series thus far, you know what I’m going to say: there’s a simple way to make Analytics Cloud do more.

Analytics 59

Analytics Big data Customer Experience Sales 59

Vistio

OCTOBER 5, 2021

He is a former technology director turned communication adviser, writing books and blogs on technology, work, and globalization. You have a unique view on the CX industry as a former technology director. So we’re talking about how technology has changed or impacted the industry, maybe negatively with the chatbot.

Chatbots 52

Chatbots Contact Center Banking Technology 52

NICE inContact

JUNE 30, 2016

Speech Analytics allows customer support organizations to analyze audio of customer interactions for mentions of keywords or phrases, call themes, as well as the sentiment and emotions of callers. One reason for the struggle with Speech Analytics is a lack of in-house analytical talent. Customer Experience is a BIG Puzzle.

Analytics 49

Analytics Contact Center Technology First call resolution 49

Aspect

NOVEMBER 7, 2018

Digital technologies like AI, IoT, and big-data analytics have been creeping into the customer experience for some time now but only recently have businesses really started to take serious notice. The post A Guide to Navigating the Digital Hype appeared first on Aspect Blogs. But what is fact and what is fiction?

Big data 101

Big data Analytics Technology Contact Center 101

Peter Lavers

OCTOBER 19, 2017

Apparently, you’ve got to be a Data Scientist now before you’re allowed near an analytics tool! Market segmentation operates at demographic or geographic levels, which when combined with researched psychographic and behavioural data creates distinct groups or personas that bring clarity a company’s product and marketing strategies.

Analytics 173

Analytics CRM Big data Marketing 173

C3Centricity

MARCH 15, 2018

Of course, in today’s data-rich environment I’m not really suggesting that you actually ignore it! However, in working with clients around the world and in numerous industries, I have found that many are lost by the wealth of information that is available to them. The Opportunity. An Alternative Approach.

Big data 82

Big data Analytics Personalization Entertainment 82

Beyond Philosophy

JULY 4, 2016

I’m capitalizing the first letter of each word because the pervasiveness of digital transformation has all the feel of Big Data a few years ago and Reeingineering in the 1990’s. It is having most impact, and will likely continue to do so, in traditional industries such as retail banking.

Banking 225

Banking Customer centricity Big data Finance 225

Vcaretec

JUNE 6, 2022

When it comes to customer care across major industries, like Retail & E-Commerce, Wireless & Telecommunications, and Healthcare, there are plenty of smart minds out there. Check out the Vcare Top 50 Customer Care Influencers below, and connect with these experts on their blogs, Twitter, and on other social networks.

Customer Care 98

Customer Care Chief Customer Officer CRM Wireless 98

AWS Machine Learning

FEBRUARY 13, 2024

Santosh has authored notable IEEE publications and, as a seasoned tech blog author, he has also made significant contributions to the development of computer vision solutions during his tenure at Samsung. Nanda Kishore Thatikonda is an Engineering Manager leading the Data Engineering and Analytics at BigBasket.

Engineering 105

Engineering Gamification Scripts Big data 105

Totango

DECEMBER 1, 2021

In this blog, we’ll look deeper at what an agile customer success strategy means and why you can benefit from using one. The agile approach is borrowed from the software development industry, where it is used to optimize collaboration between development teams and clients. 7 Steps to Bring Agile Innovation to Customer Success.

Government 97

Government Journey mapping Accountability Benchmark 97

360Connext

SEPTEMBER 27, 2017

Soft Data is Perfectly OK. Robust analytics platforms aren’t going anywhere. We’re now taming big data into impressive insights. Comparisons outside of your industry are the norm, not the exception. But the trend now is to look beyond one metric and embrace the mix of ways to measure the experience.

Banking 124

Banking Metrics Big data Consulting 124

Peter Lavers

NOVEMBER 26, 2015

In my new line of work, I get to speak at industry conferences, read data/analytics/research publications and scan the plethora of blogs or social media comments on this topic. All these are understandable challenges or excuses, more than one resonates with me from my time creating & leading large CI teams.

CRM 100

CRM Analytics Consulting Consulting 100

NICE inContact

JUNE 9, 2016

This is a story about finding the hidden gems in your customer interaction data. And the good news is you don’t need “Big Data” to find them. In the age of big data, insights around workflow processes and creating better documentation can be lost. A great place to start is speech analytics.

Big data 48

Big data Analytics Contact Center Surveys 48

Anexa BPO

SEPTEMBER 5, 2021

Data science, advanced analytics, AI-enabled technology….these Across all industries including retail, consumer goods, energy, pharmaceuticals, finance and insurance (just to name a few), data science delivery systems are doing just that: delivering. Which leads us to advanced analytics.

outsourcing 52

outsourcing Customer centricity Finance Analytics 52

Calabrio

JUNE 30, 2016

We think about analytics frequently at Calabrio. We think about how to improve the use of data, how best to implement analytics strategies, and how to make that data work in meaningful ways for businesses like yours. It’s not just because we’re data lovers (we are!),

Analytics 40

Analytics Benchmark Contact Center Enterprise 40

JustCall

MARCH 28, 2023

This comprehensive blog post highlights the most significant customer support trends for 2023 that all customer service leaders should be aware of. Harnessing Data and Analytics for Customer Service Utilizing big data is the key to delivering exceptional customer service and fostering long-lasting relationships.

Customer Service 52

Customer Service Chatbots Analytics Upselling 52

Call Design

SEPTEMBER 21, 2021

Data Analytics. The contact centre industry is no different from any other and analysing big data allows managers to refine output more accurately than ever before. Gamification has been gaining traction since 2010, with its positive effects on the industry becoming more apparent.

Gamification 78

Gamification Schedule adherence Average Handle Time First call resolution 78

Beyond Philosophy

DECEMBER 23, 2015

Many are actively collecting Voice of Customer (VOC) data through surveys, feedback management, analytics and market research relating to customer retention, loyalty, brand equity and satisfaction. As a result, they are able to create enormous streams and bases of data – known, collectively, as “Big Data”.

Chief Customer Officer 250

Chief Customer Officer Enterprise Customer centricity Consulting 250

Outsource Consultants

MARCH 14, 2018

The following are a few of his reasons: Big data and social analytics are usually lagging indicators. This portion of the blog post is based on an article from CustomerThink. Customers expect premium service to be validated. Surveys provide a positive engagement with your customer. Martin Powton. Need Customer Surveys?

Call Center 52

Call Center Surveys Telemarketing outsourcing 52

aircall

DECEMBER 23, 2020

Technology has changed virtually every industry in one way or another. Big data has changed the dynamics of the B2B sales cycle. As for the second point, the rise of big data has not only increased how much data buyers have access to, but the channels they use to do research are more flexible than ever before.

B2B 62

B2B Sales Technology voip 62

REVE Chat Blog

FEBRUARY 12, 2020

Customer experience has reached a level of paramount importance in recent years, and customers no longer view their experiences in an industry-silo. Instead, they compare their experience to leading firms in other industries. . The customer experience in banking has taken a big leap through proactive communication with customers.

Banking 76

Banking Customer Experience Chatbots Big data 76

Avaya

SEPTEMBER 7, 2017

A 2017 study of the retail industry, for example, found that 44% of companies struggle to provide a seamless, omnichannel customer experience. In industries like finance and utilities, this number can be as high as 90%. The post 5 Ways to Become an Omnichannel Customer Experience Pro appeared first on Avaya Connected Blog.

Customer Experience 67

Customer Experience Contact Center Analytics Finance 67

Avaya

JULY 15, 2016

With buzz phrases like actionable analytics, internet of things, advanced machine learning, and information of everything—it is our responsibility to increasingly integrate cutting-edge technology and smart solutions for a smart digital world into our everyday interactions. Global Web Index, Strategy Analytics). The Power of Data.

Entertainment 42

Entertainment Big data Analytics Wait times 42

Avaya

MAY 9, 2017

It means enterprise leaders having a firm grip on the big data that infuses their organizations. Meanwhile, automation and data analytics have evolved from luxuries to enterprise necessities. appeared first on Avaya Connected Blog. It requires executive buy-in, sponsorship, and steady leadership. The bad news?

Customer Experience 76

Customer Experience Government Big data Enterprise 76

Balto

OCTOBER 17, 2023

In this blog, we’ll introduce you to the concept of the Ideal Customer Profile (ICP), why you should care, and how you can leverage Artificial Intelligence (AI) in creating it. Website data analytics: Tracking user behavior on your website can give you an idea of your customers’ preferences and demographics.

Sales 52

Sales Healthcare Accountability Marketing 52

Balto

OCTOBER 17, 2023

In this blog, we’ll introduce you to the concept of the Ideal Customer Profile (ICP), why you should care, and how you can leverage Artificial Intelligence (AI) in creating it. Website data analytics: Tracking user behavior on your website can give you an idea of your customers’ preferences and demographics.

Sales 52

Sales Healthcare Accountability Marketing 52

Stratifyd

DECEMBER 20, 2018

Additionally, we were named as a "Cool Vendor in Analytics" by Gartner and we were just named one of "Charlotte's Best Places to Work" and the 2nd fastest growing company in Charlotte by the Charlotte Business Journal! Create slide decks, presentations, digital material, weekly blogs, and scripts for animations and videos.

Marketing 40

Marketing Brand ambassadors Healthcare Scripts 40

Avaya

DECEMBER 4, 2017

It’s when an Avaya industry-leading contact center solution is put to its ultimate test. Big data analytics. appeared first on Avaya Connected Blog. It’s that time of year again! Every day, Avaya contact center solutions handle millions of customer calls, web chats, and texts around the world.

Contact Center 69

Contact Center contact center solutions Interactive Voice Response Big data 69

Aspect

DECEMBER 27, 2017

Much like in 2016, this year I’ve had countless conversations about chatbot needs with numerous customers, prospects, and partners around the globe, and it’s clear to me that as an industry we have made progress. tpgoebel to engage in a conversation around the big question of “HOW”! (Or But it’s still early – very early.

Chatbots 116

Chatbots Contact Center Interactive Voice Response Enterprise 116

Hodusoft

AUGUST 30, 2022

In this blog, we will get a detailed insight into all these three cloud-based technologies. Better analytics: CCaaS allows companies to track and monitor calls, agent performance, and review call data as and when required. All these technologies are cloud-based technologies and share similarities. billion by 2023.

APIs 52

APIs Interactive Voice Response Contact Center voip 52

Natalie Petouhof

MAY 27, 2016

Customer Experience IOT in the Automotive Industry-Upcoming. **. Customer Experience IOT in the Automotive Industry-Upcoming. **. . • Customer Experience IOT in the Automotive Industry-Upcoming. **. Here’s a list of Dr. Natalie’s completed and published research and soon to be published content!

CRM 40

CRM Automotive Analytics Big data 40

Natalie Petouhof

SEPTEMBER 21, 2016

Static Analytics – which drives the use of real-time, big-data analytics. Phase 2 is can be using Predictive Analytics which means designing predictive algorithms to transform decisions into proactive instead of reactive decisions and improving products and processes.

Big data 40

Big data CRM Construction Analytics 40

aircall

MAY 17, 2021

Companies rely heavily on reporting without the advantage of data and analytics that are so critical to establishing efficient, productive workflows. In today’s marketplace, automation, digitization, and big data are your friends. The reality is that there’s a major shift toward digitalization in every industry.

Transportation 71

Transportation Entertainment voip Construction 71

Avaya

NOVEMBER 14, 2016

If you follow my blog, then you know I talk a lot about the Internet of Things (IoT). See my recent blog and my colleague Mark Fletcher’s blog about the possibilities and outcomes of smarter public safety and emergency response—something that affects every one of us.). So, hype aside, what do you need to know about the IoT?

Big data 73

Big data Banking Education Enterprise 73