Customer Interactions

MAY 8, 2014

Who would have thought that a cellphone would go from having a singular purpose of making and receiving calls to being used for everything from filming videos to mobile banking? Security technologies (video surveillance, video analytics, and PSIM) are also crossing over into new frontiers.

Transportation 31

Transportation Entertainment Banking Analytics 31

PeopleMetrics

MARCH 13, 2015

One of our clients in the retail banking sector has taken deliberate steps to strengthen internal working relationships by showcasing the successes of employees in all departments—not just those on the front line. They wanted the system of play that had entertained children for hours on end on rainy weekend afternoons.

Customer Experience 109

Customer Experience Customer centricity Employee engagement Feedback 109

AWS Machine Learning

APRIL 13, 2023

Alexa, powered by more than 30 different ML systems, helps customers billions of times each week to manage smart homes, shop, get information and entertainment, and more. In this role, Swami oversees all AWS Database, Analytics, and AI & Machine Learning services.

APIs 145

APIs Engineering Best practices Entertainment 145

CSM Magazine

SEPTEMBER 13, 2019

Modern ticketing tools also add analytics and reporting capability which gives a big picture of the types of tickets, nature of tickets, sources of tickets, and so on. This scores massive customer loyalty points for AmEx and sets them up as a modern banking services provider that truly cares about its customers.

Customer Service 45

Customer Service Chatbots Entertainment Self service 45

NobelBiz

JULY 31, 2023

When customers feel informed and entertained, their perceived wait time reduces, leading to enhanced satisfaction levels. A financial query at a bank differs vastly from a technical issue at a software company. A Pulse on Performance Embedded within call queuing systems are powerful analytical tools.

Wait times 52

Wait times Telecommunications Call Center CRM 52

Callminer

AUGUST 1, 2017

With built-in analytics and reports, managers can track agent performance to improve effectiveness all around. Prior to co-founding C3 Metrics, Greenfield was a recognized thought leader in the area of Branded Content as publisher of Branded Entertainment Monthly, a joint effort with VNU Media, detailing industry statistics, gaps, and trends.

Contact Center 334

Contact Center Call Center Average Handle Time Real estate 334

AWS Machine Learning

SEPTEMBER 1, 2023

These teams are as follows: Advanced analytics team (data lake and data mesh) – Data engineers are responsible for preparing and ingesting data from multiple sources, building ETL (extract, transform, and load) pipelines to curate and catalog the data, and prepare the necessary historical data for the ML use cases.

Engineering 97

Engineering Accountability Construction APIs 97

CustomerSuccessBox

FEBRUARY 28, 2022

For the cloud-scale applications, Datadog monitors the servers, tools, databases, and services, with a data analytics platform that is SaaS-based. They have infinite runaway by still having $840 M in the bank. Best Practices: They entertain annual contracts and have professional services laid out. Datadog – $1.2B

SaaS 52

SaaS Best practices Enterprise Customer retention 52

AWS Machine Learning

NOVEMBER 30, 2023

Carrier is making more precise energy analytics and insights accessible to customers so they reduce energy consumption and cut carbon emissions. For example, an online banking application can be set up to avoid providing investment advice, and remove inappropriate content (such as hate speech and violence).

APIs 121

APIs Enterprise Best practices Technology 121

aircall

SEPTEMBER 26, 2016

With so much resting on your ability to answer telephone calls in a timely manner, failing to do so is not an option that should be seriously entertained. Phone service doesn’t have to involve massive, expensive call centers with banks of customer service agents – and you don’t want it to! Don’t lose hope, because there are solutions.

Brand ambassadors 59

Brand ambassadors Interactive Voice Response Entertainment Sales 59

Netomi

JANUARY 5, 2022

Our favorite content from Adrian: How to make sure that employee analytics and monitoring doesn’t destroy your employee and customer experience. After taking on various roles at Deloitte, Strategy, and GSK, he has been serving as the VP of Digital & Analytics Transformation at Genpact since May 2018. Dennis Wakabayashi.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98

Natalie Petouhof

MARCH 6, 2017

Prior to joining YouTube in February 2014, Wojcicki was senior vice president of advertising and commerce at Google, where she oversaw the design and engineering of AdWords, AdSense, DoubleClick and Google Analytics. He is currently working on his latest series, “STAR,” which premiered on Fox in December 2016.

Finance 40

Finance Engineering Advertising Entertainment 40

SmartKarrot

OCTOBER 19, 2022

The highest-paying industries are IT, technology, finance, and banking. Moreover, accounts managers can work in different sectors, including manufacturing, retail, media, and entertainment. In general, however, account managers in Japan can expect to earn an annual salary of anywhere between JPY 5.5

Accountability 10

Accountability Management Healthcare Telecommunications 10