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The Serenova and Lifesize Merger Will Deliver High-Def Experiences for Contact Centers and the Most Successful Global Brands

Serenova

Through our merger with Lifesize, we’ll do this as the first CCaaS provider to offer a natively integrated, enterprise-grade cloud contact center solution with high-definition video. Mobile video for enhanced technical support. Interactive video engagement on banking websites, mobile apps and ATMs.

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IP PBX Software Statistics & Trends: An In-depth Analysis

Hodusoft

According to a report released by Analytics Market Research, the global IP PBX market size, which was estimated at USD 20.19 The organizations that predominantly use IP PBX Software are mainly startups and small and medium businesses followed by big enterprise-level organizations. billion in 2022, is expected to reach USD 85.14

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Top 6 Convoso Alternatives and Competitors: Features and Pricing [Expert Analysis]

JustCall

You want better coaching features Call recordings and analytical insights help your team lead to better coach agents. It includes a robust dialer, as well as platform features such as call recording, voicemail transcription, and call analytics. Remember, affordability doesn’t have to mean sacrificing quality.

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JustCall vs Talkdesk: An In-Depth Comparison 

JustCall

Comprehensive Reports and Analytics Sure, Talkdesk promises a world of reports and analytics – most of these being generated in real-time. Even though the dashboard, reports, and analytics are loaded with data-driven insights, it is all broken down into meaningful, digestible units that can be used to initiate action.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers. customer exhibitors at MWC 2018: Verto Analytics. AR has been especially beneficial in the technical suppor t domain.

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5 Customer Service Tech Trends to Explore at MWC 2018

TechSee

Companies can then use AI-driven predictive analytics tools to determine customer patterns or trends in order to better target their marketing offers, and enhance their relationship with customers. customer exhibitors at MWC 2018: Verto Analytics. AR has been especially beneficial in the technical suppor t domain.

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Back Office Support System Tailored to Your Business Needs

Blueship Call Center

You may have access to technologies that will enable you to analyse data, spot patterns and trends, and come to wise conclusions by outsourcing back office support services. For instance, data analytics technologies can assist in locating opportunities for cost reductions or performance enhancement.