Analytics Average Handle Time Multi-channel support Multichannel 
Global Response
FEBRUARY 13, 2022
What is a Multi-Channel Contact Center? Ready to increase customer engagement and satisfaction, reduce average handle time and grow sales? Then it might be time for you to consider a multi-channel contact center for your business. The post What is a multichannel contact center?
Netomi
NOVEMBER 8, 2021
Help desks provide one centralized record of cross-channel support tickets which can be tracked, reviewed and analyzed at any time. This also opens the door for advanced analytics on the issues customers are facing. Sophisticated analytics. Advanced reporting & analytics. Reporting and analytics.
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