CSM Magazine

JUNE 24, 2021

In his final blog in the Connected Enterprise series Ross Daniels at Calabrio discusses the role of the contact centre. . In the first two blogs in this series, we set out to define what it really means to be a Connected Enterprise, identifying the top three characteristics that all connected organisations share.

Enterprise 52

Enterprise Multichannel Analytics Quality management 52

AWS Machine Learning

AUGUST 14, 2023

Enterprise search is a critical component of organizational efficiency through document digitization and knowledge management. Enterprise search covers storing documents such as digital files, indexing the documents for search, and providing relevant results based on user queries.

Enterprise 69

Enterprise Scripts Best practices Analytics 69

AWS Machine Learning

NOVEMBER 17, 2023

The action is an API that the model can invoke from an allowed set of APIs. Action groups are mapped to an AWS Lambda function and related API schema to perform API calls. Customers converse with the bot in natural language with multiple steps invoking external APIs to accomplish subtasks.

APIs 87

APIs Customer Service Construction Analytics 87

AWS Machine Learning

FEBRUARY 29, 2024

Knowledge Bases for Amazon Bedrock supports multiple vector databases, including Amazon OpenSearch Serverless , Amazon Aurora , Pinecone, and Redis Enterprise Cloud. For enterprise implementations, Knowledge Bases supports AWS Key Management Service (AWS KMS) encryption, AWS CloudTrail integration, and more.

APIs 115

APIs Healthcare Scripts Enterprise 115

AWS Machine Learning

AUGUST 2, 2023

With AI-powered tools and analytics, it has become easier than ever to build not just one story but customized stories to appear to end-users’ unique tastes and sensibilities. An example of a customized image search is Enterprise Resource Planning (ERP). This is where image-to-text models can be a game changer.

Enterprise 71

Enterprise Healthcare APIs Big data 71

Tethr

JANUARY 18, 2019

Large enterprises – defined as an organization employing more than 1,000 call center agents – are increasingly moving to cloud-based contact center platforms and away from complex on-premise hardware and software. The post Cloud-based listening for the enterprise appeared first on Tethr.

Enterprise 48

Enterprise Outbound sales Call flow APIs 48

Cisco - Contact Center

JANUARY 10, 2023

Define – Business Model Innovation / Industry Transformation, Machine 2 Machine; Augmented Decisions / Self Learning Analytics; Inventory Digital Assets; New Growth and Constant Innovation. Accelerated Digital Transformation Framework. Cybersecurity Readiness Assessment.

Banking 145

Banking Enterprise APIs Contact Center 145

AWS Machine Learning

AUGUST 17, 2022

Streaming APIs : The streaming APIs ( PutEvents , PutUsers , and PutItems ) are designed to incrementally update each respective dataset in real-time. This data is then ingested via the PutEvents API, which incrementally updates your interactions dataset. CreateDatasetImportJob. DescribeDatasetImportJob. ListDatasetImportJob.

Personalization 76

Personalization APIs Enterprise Engineering 76

JustCall

APRIL 3, 2024

Automation features and open API: An auto dialer offers open APIs so your developers can- – Build automation workflows for call logging, – Build workflows for notes logging – Help with reporting and analytics tasks (i.e., Open API for custom integrations and workflows. Reporting and analytics tools.

Sales 52

Sales CRM Scripts APIs 52

AWS Machine Learning

APRIL 18, 2024

When the user is authenticated, the web application establishes a secure GraphQL connection to the AWS AppSync API, and subscribes to receive real-time events such as new calls and call status changes for the meetings list page, and new or updated transcription segments and computed analytics for the meeting details page.

APIs 110

APIs Accountability Analytics Entertainment 110

AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. Next, you set up OAuth2 credentials in Genesys Cloud for authorizing the API call to get the final transcript.

Chatbots 96

Chatbots APIs Self service Contact Center 96

AWS Machine Learning

MAY 25, 2023

One of the most common applications of generative AI and large language models (LLMs) in an enterprise environment is answering questions based on the enterprise’s knowledge corpus. We implement the RAG functionality inside an AWS Lambda function with Amazon API Gateway to handle routing all requests to the Lambda.

APIs 76

APIs Enterprise Accountability Chatbots 76

AWS Machine Learning

OCTOBER 31, 2023

Enterprise Resource Planning (ERP) systems are used by companies to manage several business functions such as accounting, sales or order management in one system. We address that information cutoff by coupling the LLM with a Google Search API to deliver a powerful Retrieval Augmented LLM (RAG) that addresses Schneider Electric’s challenges.

Healthcare 102

Healthcare APIs Engineering Accountability 102

AWS Machine Learning

NOVEMBER 8, 2023

Medical imaging AI researchers and developers need a scalable, enterprise framework to build, deploy, and integrate their AI applications. AWS, NVIDIA, and other partners build applications and solutions to make healthcare more accessible, affordable, and efficient by accelerating cloud connectivity of enterprise imaging.

Healthcare 96

Healthcare APIs Enterprise Engineering 96

AWS Machine Learning

FEBRUARY 9, 2023

In this post, we discuss the benefits of the AnalyzeDocument Signatures feature and how the AnalyzeDocument Signatures API helps detect signatures in documents. How AnalyzeDocument Signatures detects signatures in documents The AnalyzeDocument API has four feature types: Forms, Tables, Queries, and Signatures.

APIs 80

APIs Best practices Banking Enterprise 80

AWS Machine Learning

JUNE 13, 2023

Overall, implementing a modern data architecture and generative AI techniques with AWS is a promising approach for gleaning and disseminating key insights from diverse, expansive data at an enterprise scale. Additionally, you will need to have access to LLMs through either JumpStart or API keys.

APIs 72

APIs Finance Engineering Analytics 72

AWS Machine Learning

MAY 5, 2023

Therefore, users without ML expertise can enjoy the benefits of a custom labels model through an API call, because a significant amount of overhead is reduced. The second aspect is supported by Amazon Kendra, an intelligent enterprise search service powered by ML that allows you to search across different content repositories.

Engineering 101

Engineering APIs Scripts Enterprise 101

Noble Systems

APRIL 8, 2020

Today, a new breed of enterprise-class CCaaS offerings have redefined the value proposition and changed the game. What does it take to be an Enterprise-level Contact Center as a Service Solution? Advances in cloud technology brought the cloud contact center closer in feasibility for the enterprise market. Advanced Analytics.

Contact Center 97

Contact Center Cloud contact Contact center software Enterprise 97

AWS Machine Learning

FEBRUARY 6, 2024

Using the job ID and message ID returned by the previous request, the client connects to the WebSocket API and sends the job ID and message ID to the WebSocket connection. A Lambda function invokes the Amazon Textract API DetectDocument to parse tabular data from source documents and stores extracted data into DynamoDB.

Government 104

Government APIs industry solution Education 104

AWS Machine Learning

AUGUST 4, 2023

When a version of the model in the Amazon SageMaker Model Registry is approved, the endpoint is exposed as an API with Amazon API Gateway using a custom Salesforce JSON Web Token (JWT) authorizer. frameworks to restrict client access to your APIs. For API Name , leave as default (it’s automatically populated).

APIs 78

APIs Scripts Management Accountability 78

OrecX

JUNE 10, 2021

and to feed one's third party apps (speech analytics, voice biometrics and so on) to derive advanced customer intelligence. Founded on the principles of openness, Oreka AC (Audio Capture) is the most open, transparent and collaborative recording platform - freeing enterprises and contact centers from any and all restraints.

APIs 87

APIs Contact Center Enterprise Analytics 87

DMG Consulting

MAY 26, 2020

2019 was the year of artificial intelligence (AI), automation and analytics, a trend that has continued in 2020 and into the foreseeable future, despite the pandemic. Adoption of cloud-based recording is starting to pick up momentum, as is analytics-enabled quality management (QM). . WFO Trends in 2020.

Analytics 96

Analytics Contact Center APIs Consulting 96

AWS Machine Learning

JANUARY 6, 2023

The DataBrew visual data preparation tool makes it easy for TR data analysts and data scientists to clean and normalize data to prepare it for analytics and ML. Amazon Personalize provides the latest set of personalized recommendations curated to the user behavior, which are provided back to the web applications via Lambda and API Gateway.

Personalization 66

Personalization APIs Engineering Enterprise 66

AWS Machine Learning

OCTOBER 4, 2022

As indicated in the diagram, the S3 raw bucket contains non-redacted data, and the S3 redacted bucket contains redacted data after using the Amazon Comprehend DetectPiiEntities API within a Lambda function. Total cost for identifying log records with PII using ContainsPiiEntities API = $0.1 Costs involved. 50,000 units x $0.000002].

APIs 84

APIs Banking Analytics Accountability 84

AWS Machine Learning

JANUARY 5, 2024

Its AI/ML solutions drive enhanced operational efficiency, productivity, and customer experience for many of their enterprise clients. Wipro has used the input filter and join functionality of SageMaker batch transformation API. The response is returned to Lambda and sent back to the application through API Gateway.

Management 112

Management APIs Engineering Government 112

Nicereply

NOVEMBER 16, 2021

Pro: Analytics. The good thing about analytics is that you don’t need to go to any third-party solution. The tool is free for Front users with Prime and Enterprise plans, so it won’t increase your expenses for internal tools. You have ratings, comments, and analytics in one place. Con: Basic analytics.

Surveys 111

Surveys Metrics Analytics Enterprise 111

AWS Machine Learning

JANUARY 22, 2024

If there are between 15–31 queries and the number of pages is between 2–3,001, then Amazon Textract asynchronous processing is the only option, because synchronous APIs only support up to 15 queries and one-page documents. He works with AWS customers and partners to provide guidance on enterprise cloud adoption, migration, and strategy.

Finance 101

Finance Enterprise APIs Healthcare 101

AWS Machine Learning

FEBRUARY 6, 2023

Talkdesk CX Cloud offers enterprise scale with consumer simplicity to deliver speed, agility, reliability, and security. How Talkdesk integrates with Amazon Lex When the call reaches Talkdesk Virtual Agent , Talkdesk uses the continuous streaming capability of the Amazon Lex API to enable conversation with the Amazon Lex bot.

Cloud contact 67

Cloud contact Self service Contact Center Virtual Agent 67

AWS Machine Learning

SEPTEMBER 19, 2023

The key components of the technical architecture are as follows: Data storage and analytics – The quarterly financial earning recordings as audio files, financial annual reports as PDF files, and S&P stock data as CSV files are hosted on Amazon Simple Storage Service (Amazon S3). Data exploration on stock data is done using Athena.

Marketing 103

Marketing APIs Engineering Analytics 103

Totango

APRIL 7, 2021

The Totango API provides a full customer 360 view and helps improve your team’s efficiency so you can take your customer success to the next level. . The post Supercharging Your Tech Stack with Totango: Streamline Your Workflows appeared first on Best Customer Success Blog | Trends & Articles for Enterprise Growth.

APIs 118

APIs Enterprise Analytics Technology 118

AWS Machine Learning

NOVEMBER 30, 2023

When ML models deployed on instances receive API calls from a large number of clients, a random distribution of requests can work very well when there is not a lot of variability in your requests and responses. He’s passionate about applying machine learning to the area of analytics. Outside of work, he enjoys the outdoors.

Engineering 90

Engineering APIs Benchmark Enterprise 90

Cisco - Contact Center

JANUARY 27, 2020

Indeed, in a significant number of enterprises, measures of customer experience, such as Net Promoter Score (NPS), have made their way into executive compensation. Webex Contact Center Enterprise , our new cloud contact center solution for large enterprises is now globally available. Our latest and greatest release 12.5

Contact Center 78

Contact Center contact center solutions Enterprise Cloud contact 78

Spearline

FEBRUARY 3, 2020

With such a rise in popularity of mobile usage around the world, we are delighted to announce that from February 2020, our customers will be able to test the sending of an SMS message to a destination specified by them, via the Spearline API. Access real-time reporting and analytics via Spearline API polling. New to Spearline?

Telecommunications 92

Telecommunications APIs Benchmark Enterprise 92

Spearline

MARCH 25, 2020

The service is an extension to the Spearline API that allows organizations to test the sending and receiving of an SMS message in-country, from Spearline, to a destination specified by them. Access real-time reporting and analytics via Spearline API queries. What is SMS Verifier? Find out more. New to Spearline?

Telecommunications 59

Telecommunications APIs Enterprise Analytics 59

ShepHyken

MAY 5, 2017

Insight technologies that deliver personalization and predictive analytics. Standardized web services and APIs for federating silos of data and connecting applications ease integration. The cloud also facilitates next-generation time-saving technology — the use of predictive analytics to further streamline customer interactions.

Self service 201

Self service APIs Surveys Analytics 201

AWS Machine Learning

MARCH 23, 2023

Homomorphic encryption is a new approach to encryption that allows computations and analytical functions to be run on encrypted data, without first having to decrypt it, in order to preserve privacy in cases where you have a policy that states data should never be decrypted. The following figure shows both versions of these patterns.

Scripts 96

Scripts APIs Government Analytics 96

Hodusoft

MARCH 6, 2024

Establishing real-time analytics and reporting tools, implementing robust measurement strategies, and ensuring data privacy compliance can help companies in analyzing data to derive meaningful performance metrics. Real-time Analytics and Reporting To achieve customer service excellence, businesses must be able to make data-driven decisions.

Customer Support 52

Customer Support Contact center software Business Process Outsourcing Interactive Voice Response 52