AWS Machine Learning

MARCH 25, 2024

In this blog post, you will learn how to power your applications with Amazon Transcribe capabilities in a way that meets your security requirements. Examples of such information are personally identifiable information (PII), personal health information (PHI), and payment card industry (PCI) data.

Best practices 85

Best practices APIs Transportation Personalization 85

OctopusTech

MARCH 1, 2024

Their user-friendly admin makes it simple to add products, customize the design, manage orders and inventory, and track analytics without needing to know code. Their blogging platform lets you publish content to drive traffic and sales. There are guides, webinars, and blog posts covering e-commerce best practices too.

Analytics 62

Analytics APIs Enterprise Best practices 62

NobelBiz

APRIL 2, 2024

We are determined to elevate efficiency as an industry standard by constantly adopting new technology and keeping costs in check. Feature Set Offer a comprehensive suite of advanced features, including omnichannel routing, advanced IVR systems, workforce management tools, CRM integration, reporting, and analytics capabilities.

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

AWS Machine Learning

FEBRUARY 6, 2024

By harnessing AWS generative AI, Accenture aims to transform efficiency for regulated industries like pharmaceuticals. Using the job ID and message ID returned by the previous request, the client connects to the WebSocket API and sends the job ID and message ID to the WebSocket connection. AI delivers a major leap forward.

Government 107

Government APIs industry solution Education 107

AWS Machine Learning

MAY 5, 2023

Identifying keywords such as use cases and industry verticals in these sources also allows the information to be captured and for more relevant search results to be displayed to the user. To ensure scalability, we use a Lambda function, which will be exposed through an API endpoint created using Amazon API Gateway.

Engineering 101

Engineering APIs Scripts Enterprise 101

AWS Machine Learning

OCTOBER 6, 2022

To classify and extract information needed to validate information in accordance with a set of configurable funding rules, Informed uses a series of proprietary rules and heuristics, text-based neural networks, and image-based deep neural networks, including Amazon Textract OCR via the DetectDocumentText API and other statistical models.

APIs 76

APIs Banking SaaS Engineering 76

AWS Machine Learning

AUGUST 15, 2022

Organizations across industries such as healthcare, finance and lending, legal, retail, and manufacturing often have to deal with a lot of documents in their day-to-day business processes. For example, it can analyze the comments on a blog post to know if your readers like the post or not. Data capture phase. Train a custom classifier.

APIs 75

APIs Banking Finance Analytics 75

AWS Machine Learning

JANUARY 5, 2024

Wipro has used the input filter and join functionality of SageMaker batch transformation API. The response is returned to Lambda and sent back to the application through API Gateway. Use QuickSight refresh dataset APIs to automate the spice data refresh. It helped enrich the scoring data for better decision making.

Management 115

Management APIs Engineering Government 115

JustCall

AUGUST 12, 2022

Let’s dig deep into CPaaS and CCaaS in this blog. With CPaaS, organizations can partake in specialized strategies in their business communication systems such as adding video, upgrading voice, or utilizing APIs that permit customization. They could use vendor-provided APIs to create their existing applications.

APIs 52

APIs Contact center software Contact Center Enterprise 52

AWS Machine Learning

OCTOBER 4, 2022

As indicated in the diagram, the S3 raw bucket contains non-redacted data, and the S3 redacted bucket contains redacted data after using the Amazon Comprehend DetectPiiEntities API within a Lambda function. Total cost for identifying log records with PII using ContainsPiiEntities API = $0.1 Costs involved. 50,000 units x $0.000002].

APIs 89

APIs Banking Analytics Accountability 89

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Analytics 43

Analytics Metrics Government Journey mapping 43

AWS Machine Learning

AUGUST 21, 2023

model_name = "hospital-triage-model" sagemaker_client.create_model( ExecutionRoleArn=role, ModelName=model_name, PrimaryContainer=container_def, ) print(f"Model created: {model_name}") Next, create an endpoint configuration by calling the create_endpoint_config API. Here, you supply the same model_name used in the create_model API call.

Healthcare 81

Healthcare APIs Scripts Finance 81

AWS Machine Learning

DECEMBER 2, 2022

In this post, we discuss a high-level IDP workflow solution design, a few industry use cases, the new features of Amazon Comprehend, and how to use them. Let’s start by exploring a common use case in the insurance industry. The DetectDocumentText API is helpful in extracting lines and words of text from the documents.

APIs 75

APIs Healthcare Enterprise Analytics 75

AWS Machine Learning

JULY 20, 2022

It also requires a scalable way to map media assets to industry taxonomies that facilitate discovery and monetization of content. This use case is particularly significant for the advertising industry as data privacy rules cause a shift from behavioral targeting using third-party cookies. Solution overview. AWS Media Intelligence.

Advertising 84

Advertising APIs Automotive industry standards 84

Netomi

SEPTEMBER 20, 2021

The company works with companies providing diverse products and services across a variety of industries, including WestJet, Brex, Zinus, Singtel, Circles Life, WB Games and HP. Analytics and real-time reporting. Reporting/Analytics. Check out any of these helpful blog posts from our team: Getting Started with Netomi on Zendesk.

Chatbots 126

Chatbots APIs Surveys Analytics 126

aircall

SEPTEMBER 12, 2022

100+ Integrations and API access. Advanced analytics and call monitoring. Custom analytics. Access to API developer support. It offers industry-leading features . Here are a few features you can expect when you make the switch to Aircall: Call center analytics. appeared first on Aircall Blog.

voip 62

voip APIs Interactive Voice Response Analytics 62

AWS Machine Learning

FEBRUARY 6, 2023

This blog post is co-written with Bruno Mateus, Jonathan Diedrich and Crispim Tribuna at Talkdesk. As an AWS Partner, Talkdesk is using AI capabilities like Amazon Transcribe , a speech-to-text service, with the Talkdesk Agent Assist and Talkdesk Customer Experience Analytics products across a number of languages and accents.

Cloud contact 71

Cloud contact Self service Contact Center Virtual Agent 71

AWS Machine Learning

JANUARY 6, 2023

The DataBrew visual data preparation tool makes it easy for TR data analysts and data scientists to clean and normalize data to prepare it for analytics and ML. Amazon Personalize provides the latest set of personalized recommendations curated to the user behavior, which are provided back to the web applications via Lambda and API Gateway.

Personalization 69

Personalization APIs Engineering Enterprise 69

AWS Machine Learning

SEPTEMBER 19, 2023

Multi-modal data is a valuable component of the financial industry, encompassing market, economic, customer, news and social media, and risk data. Large language models – The large language models (LLMs) are available via Amazon Bedrock, SageMaker JumpStart, or an API. Data exploration on stock data is done using Athena.

Marketing 106

Marketing APIs Engineering Analytics 106

Nicereply

JANUARY 18, 2023

Why you should use help desk software Help desk software typically comes with a set of helpful features (like ticket automation, SLA management, analytics and reporting, self-service capabilities, etc.) that make things easier for both – support agents and customers. Early-stage startups can get Zendesk free for 6 months.

Self service 52

Self service Analytics Enterprise APIs 52

Hodusoft

MAY 10, 2024

In this blog post, we will discuss everything about virtual call centers and contact centers, starting from what they are, history and evolution, benefits they offer to contemporary businesses, and how to choose the right virtual call center and contact center software.

virtual call center 52

virtual call center Call Center Contact Center call center software 52

Lumoa

MARCH 12, 2023

These tools typically include features such as customer data management, analytics and reporting, automation, and personalization. If integrations aren’t available or you can’t connect to the right systems via API, a specific CX platform might not be ideal for you. High costs. Evaluate features. Consider customization options.

Customer Experience 83

Customer Experience Journey mapping Analytics Consulting 83

Hodusoft

AUGUST 30, 2022

In this blog, we will get a detailed insight into all these three cloud-based technologies. The vendors of CCaaS build different products on APIs (Application Programming Interfaces) that work across several operating systems and Internet browsers. All these technologies are cloud-based technologies and share similarities.

APIs 52

APIs Interactive Voice Response Contact Center voip 52

Hodusoft

MAY 17, 2024

If you are in the call center or contact center industry, you must have come across the term at least once. This blog post covers everything from what is Computer Telephony Integration (CTI for short), history and evolution of CTI, how CTI works, benefits of CTI, types of CTI, features of CTI, and how to handpick the right CTI.

Interactive Voice Response 52

Interactive Voice Response CRM Contact Center Call Center 52

AWS Machine Learning

AUGUST 30, 2023

To help you get started, we’ve also released a set of sample one-click deployable Lambda functions ( plugins ) to integrate QnABot with your choice of leading LLM providers, including our own Amazon Bedrock service and APIs from third-party providers, Anthropic and AI21. We expect to add more sample plugins over time.

Self service 108

Self service APIs Transportation Contact Center 108

aircall

DECEMBER 19, 2022

Vonage is a brand that has been around since before the VoIP industry even existed. Vonage serves clients across a range of industries, including both the private and public sectors. As such, one of its most powerful advantages—its industry expertise—also takes away from its simplicity. . Analytics.

voip 62

voip Analytics APIs Interactive Voice Response 62

ProProfs Blog

NOVEMBER 15, 2021

It is one of the leading survey software used across marketing, HR, customer success, education, and various other industries. . In this blog, we will discuss the top 10 Typeform alternatives, along with their features and pricing, so you can compare and make a practical decision. Advanced reporting and analytics.

Surveys 148

Surveys Analytics Enterprise Feedback 148

AWS Machine Learning

APRIL 19, 2023

After reading a few blog posts and DJL’s official documentation, we were sure DJL would provide the best solution to our problem. In this case, it detects the DJL PyTorch engine implementation, which will act as the bridge between the DJL API and the PyTorch Native. The engine then works to load the PyTorch Native.

Engineering 79

Engineering APIs Scripts Education 79

OctopusTech

JUNE 24, 2021

Thus, it’s the most versatile chat solution in the industry today. Instant integrations as well as APIs. Web dashboard with user analytics. Analytics as well as CSAT ratings. Real-time user analytics as well as tracking. More than 250 instant integrations and APIs. Here’re the top features you’ll get.

Multichannel 62

Multichannel APIs Telemarketing Analytics 62

JustCall

AUGUST 16, 2021

Call center analytics dashboard further provides insights into important contact center data such as incoming and outgoing calls, agent activity, and so on. Modern contact centers are incomplete without advanced features such as IVR, call routing, call analytics, business tool integrations and so on. Capitalize on Automation.

Contact Center 98

Contact Center Interactive Voice Response Contact center software Cloud contact 98

ViiBE Blog

JULY 30, 2021

ViiBE Blog. The most desired and beneficial features of successful contact centers are: interactive voice response customer experience recording advanced analytics and reporting embedded CRM API integrations. How to track contact center analytics and why it's important. What is a contact center? Natalia Barszcz.

Contact Center 52

Contact Center Automotive Transportation Analytics 52

Aspect

JULY 15, 2020

Aspect Performance Management is just such a tool, and in Version 20 , we have tightly integrated our world-class speech analytics solution, Aspect Engagement Analytics, to enable balanced scorecards and other reports that aggregate quality metrics from 100% of customer interactions. Many others, especially in AQM .

contact center workforce 118

contact center workforce Contact Center Real estate Average Handle Time 118

PeopleMetrics

DECEMBER 27, 2019

In this blog post, we are focusing on the internal help you will need. IT can also help create an automated system for this process, such as connecting a point-of-sale system or CRM to your VoC software platform via an API. If not, look to your company's business analytics and/or business intelligence department. The Analyst.

Telecommunications 82

Telecommunications APIs Analytics Feedback 82

AWS Machine Learning

JULY 24, 2023

This blog post was co-authored, and includes an introduction, by Zilong Bai, senior natural language processing engineer at Patsnap. In this section, we show how to build your own container, deploy your own GPT-2 model, and test with the SageMaker endpoint API. implement the model and the inference API. gpt2 and predictor.py

APIs 70

APIs Engineering Construction Benchmark 70

Balto

NOVEMBER 2, 2023

In this blog, we’ll uncover the value of modern contact center solutions for enterprises, how they seamlessly integrate into your ecosystem, and why you can’t afford to ignore them. Ensuring Seamless Customer Experiences Customer expectations are rising rapidly, and contact centers have a hard time catching up.

contact center solutions 52

contact center solutions Enterprise Contact Center Agent burnout 52

Hodusoft

NOVEMBER 29, 2022

This blog post lists the top 10 contact center solutions that gained a lot of popularity in 2022 and are poised to keep up the momentum in 2023 and beyond. Out of them, only a few are worthy and enable businesses to excel in their customer service and support endeavors. Choosing the right contact center software is essential for success.

Contact center software 40

Contact center software Contact Center Interactive Voice Response contact center solutions 40

NobelBiz

APRIL 16, 2024

By leveraging automation and data analytics, businesses can gather valuable insights into customer behavior, preferences, and past interactions across multiple touchpoints. Granular Insights and Analytics Omnichannel engagement provides businesses with invaluable insights into customer behavior and preferences through granular data analytics.

Contact Center 52

Contact Center CRM Call Center Best practices 52