all-webinars 
Cisco - Contact Center
FEBRUARY 1, 2021
Regardless of the source of the idea, in our upcoming February 3 rd webinar I’m going to help transport attendees ahead into 2024 by sharing how the realities of the last 12 months have changed the trajectory of contact center investment in a significant way. All New Webex Contact Center. Collaboration Social Channels. Learn More.
Lumoa
APRIL 8, 2024
You can also sign up for our next webinar where Netigates CEO, Mikkel Drucker, and Lumoas CEO, Carlos Del Corral, will share their common vision and roadmap for the rest of 2024. Sign up for our webinar to learn more ! New guides in the Knowledge base to level up your Lumoa experience ???? Thanks for reading!
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VirtualPBX
AUGUST 15, 2023
Over the past three months, VirtualPBX has hosted a comprehensive Business SMS Webinars Series, covering a range of topics crucial for businesses looking to incorporate SMS seamlessly into their strategies. Webinar 4: Opt-out Understanding the opt-out process and its seamless integration with SMS registration were central themes.
CX Global Media
JANUARY 15, 2019
And in contact centers they all need to be managed for success. What I have witnessed, is that managing all of the complexity has more than quadrupled in the last 10 years. All of this added complexity makes performance management very difficult and it’s not going to get easier. Foreword Thinking. Please share.
Speaker: Shawn Phillips, CCXP, Head of Growth and Innovation
A one-size-fits-all approach is a great approach – if it’s 2010. With the growth of AI, customers expect – and often demand – a customer journey based on their unique needs and history with your brand.
VirtualPBX
AUGUST 29, 2023
The All-New Strategy Hub for VirtualPBX Customers If you’ve landed on our blog, you’re probably already aware that our biggest priority is our customers. The archived webinars are here to offer you insights and success stories that can inspire and support the advancement of your ventures.
Totango
APRIL 9, 2024
For the full scoop on all of their bold insights on team alignment and unlocking customer-led growth, check out the webinar: The importance of team alignment and variable compensation The roundtable kicked off with the consensus that aligning CS and Sales teams is imperative, not optional.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
Today, far too many brands do VoC simply because that’s what they think they’re supposed to do; that’s what all their competitors do. Save your seat for this exclusive webinar today, so that you can make 2024 your best year of CX yet! If you can’t identify it, you can’t fix it!
Speaker: Diane Magers, Founder and Chief Experience Officer at Experience Catalysts
In this exclusive webinar, Diane Magers will guide you through the journey of aligning your customer and employee experience strategy with financial success. To gain buy-in from the C-Suite and key stakeholders, it’s crucial to illustrate how Experience Management translates into clear, measurable business results.
Speaker: Roger Lee, Director Customer Success, Gridspace
Join us on October 10 to learn all you need to know about Speech Analytics from the bottom up. In this 30 minute education series webinar we’ll help you get a better understanding of: What you need to know as you research your options, including critical questions to ask to avoid speech analytics failure.
Speaker: Karl Kapp, Ed.D., Professor of Instructional Design and Technology
We all know that L&D organizations need to be ready for the future, but what does being future-proof actually look like? In this exclusive webinar with Dr. Karl Kapp, you'll learn how to make intelligent, informed decisions for your organization's future by looking to the convergence of technology, learning, and business needs.
Speaker: Jeremy Boudinet, Marketing Manager, Nextiva
Making a customer want to advocate for your brand takes passion, personalization, and gratitude: all things that can be gracefully elicited throughout the customer journey map. In this webinar, you will learn: The importance of customer appreciation. The best customer experiences go beyond the sale.
Speaker: Roger Lee, VP Customer Success, Gridspace
As a result of COVID-19, contact centers are grappling with new challenges related to a remote agent workforce: agent absenteeism, long hold times, poor home internet and audio quality, less oversight and new security and privacy risks -- all on top of unique customer demands.
Speaker: John Goodman, Vice Chairman, CCMC, Customer Care Measurement & Consulting
All aspects that is, but one: customer complaints. and master customer rage for an insightful webinar on September 23rd. Technology has elevated every aspect of the customer journey. Too often, CSRs use technology as a crutch rather than a tool, and it's starting to show--57% of customer rage results are technology-based.
Speaker: Gary Davis, SmartAction CEO
Understanding the work involved before and after you deploy a virtual agent makes all the difference between a poor customer experience and one that’s on par with your best live agent. Join us for this webinar as Gary Davis, SmartAction CEO, shares insights and best practices for implementing AI virtual agents in the contact center.
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