Agent burnout Feedback Gamification Study 
Playvox
FEBRUARY 2, 2022
Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. What Causes Agent Burnout? The Consequences of Agent Burnout.
Fonolo
FEBRUARY 14, 2019
We’ve previously discussed ways to combat agent burnout , but today we ask: What are the symptoms? Identifying the symptoms of burnout as soon as possible can significantly boost your service quality, workplace satisfaction, and bottom line. A drop in agent productivity or performance is one tell-tale sign of burnout.
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Noble Systems
AUGUST 1, 2019
This can lead to agent overload which can manifest itself in dissatisfaction, disengagement and poor performance. Ultimately these agents get burned out which can result in attrition. Studies have indicated that as much as 74 percent of agents are at risk of burnout and you can lose between 30-45 percent to attrition.
Balto
NOVEMBER 2, 2023
These inefficiencies can be a result of low agent morale, high turnover rates, agent burnout, and a lack of self-service channels. For example, using AI to automate mundane tasks can significantly free up your agents’ time, which can help your agents stay motivated and reduce agent burnout.
Hodusoft
AUGUST 9, 2023
As per a study conducted by Clutch, more than one-fourth of small businesses surveyed outsource their customer service to BPOs (business process outsourcing organizations). But multi-tenant contact center software can enable organizations to log in to their BPOs’ portals and see live reports and data of agents. Outsource the rest.”
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