Playvox
FEBRUARY 2, 2022
Agent burnout directly harms the quality of customer service your business provides and significantly hurts your company’s bottom line. It’s hard to ignore the fact that contact centers are plagued with high agent burnout and turnover rates. Some contact centers experience almost no turnover at all.
Noble Systems
SEPTEMBER 3, 2019
In Part 1 of this two-part series on contact center burnout we covered some of the warning signs of agent overload. Because burnout can lead to agent attrition – which can cost your business a tremendous amount each year. Overworking agents. Why is this so important?
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NobelBiz
JUNE 16, 2020
The COVID-19 global pandemic kickstarted a major transformation in the contact center world. Companies have relocated their agents and implemented complete WFH procedures to aid them with this transition. In order to better address the now rising levels of call agent burnout, let’s first look at the most common signs of burnout.
Playvox
APRIL 4, 2023
Every workplace has its pros and cons, but contact center agents have one of the toughest jobs out there. Just like agents are protecting your company, contact center leaders and managers need to protect them and their mental health. Attrition Turnover has long been an issue in contact centers.
JustCall
MARCH 7, 2023
Brands have already made the move to upgrade from basic call centers to contact centers for the agility and flexibility that they provide. Addressing this gap between expectation and capacity, contact centers offer extended functionality and better efficiencies. What is a Contact Center?
Balto
NOVEMBER 2, 2023
Modern enterprise contact center solutions utilize Artificial Intelligence (AI) and Machine Learning (ML) to identify customer pain points, the causes of low scores, and why your customers aren’t satisfied with their experience with your company. A contact center is considered successful if it’s customer-centric.
JustCall
MAY 23, 2023
As the upcoming Customer Contact Week (CCW) in Las Vegas approaches, JustCall is poised to unveil a powerful new solution that will transform the way businesses handle customer experience. JustCall is at the forefront of contact center innovation. Want to get more context into your contact center interactions?
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