Remove Advertising Remove Personalization Remove Surveys Remove Upselling
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Double Your Sales with Awesome Live Chat Upselling Techniques

Comm100

Before you roll your eyes and point out that you don’t have a magic lamp to rub, consider your upselling game. Do you really know how to upsell? Maybe you’ve just been going about upselling the wrong way, with awkward timing and subpar recommendations. Find Appropriate Upsells. Have you even been trying?

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Customer Touchpoints 101: Identify and Leverage Your Touchpoints Efficiently

ProProfs Blog

Create customer feedback surveys and send them out to your customers. Create these surveys, not to get answers on whether they like your product; you have NPS surveys for that. Create these feedback surveys to understand the nature of your customer’s journeys and how they navigate across various touchpoints.

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A to Z Guide to Customer Experience Definitions and Terms (Updated)

Lumoa

upselling to the most loyal customers) Process changes (e.g. We’re moving towards a personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect a consistent and personalized omnichannel experience. It is trusted by 92% of consumers.

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The Most Important Customer Success KPIs You Should Be Tracking

Totango

Be as specific as possible; remember, the goal here is to provide personalized service. Or you can send out a survey. By drilling down into your customer satisfaction surveys, you can gain detailed information. Then, select KPIs that will indicate when customers have achieved those goals.

Metrics 97
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Customer Perception: The Complete Guide

Fonolo

This is the best way to prevent damage and creates a very personal, attentive service. How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. Personal Experience Marketing and Advertising Word of Mouth and Social Cues 1.

Surveys 104
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5 Customer-Centric Marketing Strategies for SaaS Companies That Deliver ROI

Totango

Customer expectations and demands on enterprises have never been so high, or so personal—especially for SaaS companies who are at the forefront of both the modern wave of technology and the new customer-centricity business model. Now more than ever, winbacks, upsells, renewals, referrals, and feedback cannot be passive items on a checklist.

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Customer Experience Strategy: An A to Z Glossary

Lumoa

upselling to the most loyal customers) Process changes (e.g. We’re moving towards personalized omnichannel experience in B2B customer journeys. Same as with B2B customers, B2C customers expect consistent and personalized omnichannel experience. That's a very typical design of a CSAT survey. Image by Retently.