Remove Advertising Remove Personalization Remove Surveys Remove Upselling
article thumbnail

Double Your Sales with Awesome Live Chat Upselling Techniques

Comm100

Before you roll your eyes and point out that you don’t have a magic lamp to rub, consider your upselling game. Do you really know how to upsell? Maybe you’ve just been going about upselling the wrong way, with awkward timing and subpar recommendations. Find Appropriate Upsells. Have you even been trying?

article thumbnail

How The Right Call Center Solution Can Enhance E-commerce Sales?

Hodusoft

As per the findings published in Threat Intelligence.com, more than half of e-commerce companies surveyed (54 percent) said that they had experienced at least one successful cyberattack, data leak, or instance of fraud. As per Zendesk, more than three-quarters of respondents said they expect personalization. Unfortunately, they are.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

All You Need To Know About Inbound Call Center for E-commerce

Hodusoft

In outbound call centers, agents initiate contact (through calls or messages) with customers or prospects for sales, marketing, surveys, or feedback purposes. Outbound call centers interact with existing customers and potential leads as well as initiate interactions to promote products, gather information, or conduct surveys.

article thumbnail

Customer Perception: The Complete Guide

Fonolo

This is the best way to prevent damage and creates a very personal, attentive service. How they approach upselling opportunities Upselling is something that all your customer-facing employees should be doing — not just sales. Personal Experience Marketing and Advertising Word of Mouth and Social Cues 1.

Surveys 104
article thumbnail

Effective Strategies for Enhancing Customer Retention in Call Centers

Hodusoft

And let’s not forget the fact that marketing and advertising costs are increasing disproportionately and the competition is intense. Cross-selling and Upselling Cross-selling means selling related or supplementary products to customers. Upselling means selling a higher-end version of a product they intend to buy or have already bought.

article thumbnail

How employee satisfaction leads to customer satisfaction

TMP Direct

One prong should be a more formal survey, such as the annual Great Place to Work survey. A third-party survey can also be helpful for monitoring customer satisfaction. As any marketer knows, word-of-mouth advertising is invaluable. They have the personality to calm the angriest customers.

article thumbnail

The Most Important Customer Success KPIs You Should Be Tracking

Totango

Be as specific as possible; remember, the goal here is to provide personalized service. Or you can send out a survey. By drilling down into your customer satisfaction surveys, you can gain detailed information. Then, select KPIs that will indicate when customers have achieved those goals.

Metrics 95