actions 
Steve DiGioia
AUGUST 16, 2021
You prove this each day by your actions. You continue to leave them in the dark about upcoming actions and decisions that affect them. Will continue to emulate the actions of their leaders, whether good or bad. 10 Actions to Bring Your Team Into Your Confidence Zone. Who cares what your employees say! They don’t.
Beyond Philosophy
APRIL 8, 2019
Let’s take a look at actionable insights about people’s irrational behavior as customers and the importance of the human touch in a digital transformation. Actions speak louder than words. The post Creating Actionable Insights from Irrational Humans appeared first on. Irrationality and data don’t mix.
This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.
AWS Machine Learning
NOVEMBER 26, 2023
Amazon Personalize is excited to announce the new Next Best Action ( aws-next-best-action ) recipe to help you determine the best actions to suggest to your individual users that will enable you to increase brand loyalty and conversion.
Beyond Philosophy
NOVEMBER 24, 2014
The Four Actions Needed to Exceed Customer Expectations. Four actions must accompany the design of an experience that exceeds Customer Expectations: Managing, Researching, Reviewing, and Supporting. These resources enable the team to take action in cases where it is needed to surprise and delight Customers.
Advertisement
In this eBook, you’ll learn how companies are using advanced conversational AI solutions, like Verint Intelligent Virtual Assistant, to deliver actionable service and assist their contact center agents in both voice and digital channels.
Beyond Philosophy
MARCH 1, 2019
The post The Tools To Use To Create Actionable Measures appeared first on. If you would like to find out from one of our CX consultants how you can implement the concepts we discussed in your organization’s marketing to improve customer loyalty and retention, contact us at www.beyondphilosophy.com.
Callminer
OCTOBER 31, 2019
Here's how to identify actionable insights to reduce employee and customer churn. It’s no secret that customer churn is costing businesses huge amounts.
Speaker: Keith Kmett, Principal CX Advisor at Medallia
This will include a real-world example and actionable steps that you can take to apply orchestration in your own organization. . 🗺 Practical Use Case: Learn practical strategies and techniques for implementing CX orchestration to enhance your customer journeys. 📈 Don't miss out on this exclusive event!
Speaker: Kristina Evey, Customer Experience Strategist, The Customer Experience Podcast for Business Leaders
The specific actions and strategies crucial to driving a solid CX will be explained in relevant ways to enable attendees to make a difference in their own organizations. The psychology behind consumer behavior and experiences will be addressed as a foundation leading to the methods to build connection with customers to drive loyalty.
Speaker: Jeanne Bliss, President, CustomerBLISS and Co-Founder, CXPA
Highlighting “Make Mom Proud” companies who bravely earn fans by taking actions grounded in the values and behaviors we learned at home – she shows how this unexpected way of working IS what earns admiration from both customers and employees, and leads to long term, sustainable business growth.
Speaker: Derek Roberti, VP Technology, Cognigy
Derek Roberti, VP Technology, North America at Cognigy, joins David Hadobas for this webinar replay to discuss the benefit and actions that can be taken with AI in 2021 to: Enable cost reduction, performance improvement, and new possibilities for customer communication. Address business challenges across departments, teams, and functions.
Speaker: Chris Bauserman, VP Segment and Product Marketing, NICE inContact
Join CCNG and Chris Bauserman, VP Segment and Product Marketing for NICE inContact, for a discussion and set of tools that you can use to benchmark your operations and identify the next best action your organization can take to build your CX of the future. We will discuss: New consumer research: How are your customers' expectations changing?
Speaker: Richard Kenny, Sr Marketing Manager - Contact Center, Poly; Roger Lee, VP Customer Success, Gridspace; and Ron Owens, SVP Operations, Avtex
You will walk away with a revised vision for 2021 and actionable steps to take to better provide for your employees and customers alike. Learn how to address, manage, and utilize: People. Technology. Implementation Strategies for 2021.
Speaker: Sarah Tarraf, Director of Customer Experience, Gongos & David Robbins, Account Strategist, Gongos
To create value for customers, we must focus on the ability for organizations to drive actionable change across the enterprise – transforming the design and delivery of experiences. But tools and technologies aren’t enough.
Advertisement
What does it take to engage agents in this customer-centric era? Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it.
Expert insights. Personalized for you.
245 
Let's personalize your content