AWS Machine Learning

FEBRUARY 1, 2023

Although larger models tend to be more powerful, training such models requires significant computational resources. Even with the use of advanced distributed training libraries like FSDP and DeepSpeed, it’s common for training jobs to require hundreds of accelerator devices for several weeks or months at a time.

Scripts 91

Scripts Benchmark Management Enterprise 91

AWS Machine Learning

NOVEMBER 16, 2022

When designing production CI/CD pipelines, AWS recommends leveraging multiple accounts to isolate resources, contain security threats and simplify billing-and data science pipelines are no different. Some things to note in the preceding architecture: Accounts follow a principle of least privilege to follow security best practices.

Accountability 82

Accountability Best practices Scripts Engineering 82

Balto

JUNE 23, 2022

“The anti-script doesn’t mean that you should wing it on every call… what anti-script means is, think about a physical paper script and an agent who is reading it off word for word… you’re taking the most powerful part of the human out of the human.” Share on Twitter. Share on Facebook.

Scripts 52

Scripts Coaching Contact Center Surveys 52

SharpenCX

MAY 26, 2021

It was the small business feel that kept accounts with Dunder Mifflin. Stiff scripts and robotic conversations don’t give your customers the warm fuzzies. Research shows making agents adhere to rigid customer service scripts is a leading source of customer frustration. . The script to kick off any interaction.

Scripts 67

Scripts Customer Service Contact Center Finance 67

Quality Contact Solutions

APRIL 15, 2021

Teaching the different skills required for outbound and inbound telemarketing training is more important than ever before. The one size fits all or blanket training approach doesn’t work. For most people, the words “training” and “teaching” are synonymous.

Telemarketing 98

Telemarketing Scripts Sales Accountability 98

Call Experts

APRIL 1, 2021

A Contact center depends on outstanding scripts, team-members, automations, training, and protocols. . What is a contact center script? A script’s goal is to manage the customer experience via detailed, consistent, and productive conversations. Often months beforehand, the directors send a script to their actors.

Scripts 59

Scripts Contact Center Call Center Best practices 59

AWS Machine Learning

NOVEMBER 9, 2023

We build a model to predict the severity (benign or malignant) of a mammographic mass lesion trained with the XGBoost algorithm using the publicly available UCI Mammography Mass dataset and deploy it using the MLOps framework. After it’s trained, the model is registered into the central model registry to be approved by a model approver.

Scripts 99

Scripts Accountability Engineering Best practices 99

AWS Machine Learning

JULY 29, 2022

In part 1 , we addressed the data steward persona and showcased a data mesh setup with multiple AWS data producer and consumer accounts. The data scientists in this team use Amazon SageMaker to build and train a credit risk prediction model using the shared credit risk data product from the consumer banking LoB. Data exploration.

Scripts 71

Scripts Analytics Accountability Engineering 71

aircall

MARCH 10, 2021

The right people, training, and call center training materials ensure that your call center agents are working hard to enhance the customer experience, even when tasks are piling up. The problem is figuring out exactly which call center training materials you should use to achieve this. What Are Call Center Training Materials?

Call Center 62

Call Center Scripts call center software Best practices 62

AWS Machine Learning

FEBRUARY 13, 2023

With the increasing use of artificial intelligence (AI) and machine learning (ML) for a vast majority of industries (ranging from healthcare to insurance, from manufacturing to marketing), the primary focus shifts to efficiency when building and training models at scale. The steps are as follows: Open AWS Cloud9 on the console.

Scripts 73

Scripts Best practices Transportation Construction 73

AWS Machine Learning

JUNE 9, 2022

SageMaker JumpStart provides one-click fine-tuning and deployment of a wide variety of pre-trained models across popular ML tasks, as well as a selection of end-to-end solutions that solve common business problems. In this post, we’re excited to announce that all trainable JumpStart models now support incremental training.

Scripts 66

Scripts APIs Enterprise Accountability 66

CCNG

JUNE 7, 2023

Handling Basic Inquiries : Chat GPT can assist with basic inquiries such as order status, account information, shipping details, or product specifications. Language Support : Chat GPT can be trained in multiple languages, enabling contact centers to provide support to customers globally without the need for multilingual agents.

Contact Center 195

Contact Center CCNG APIs Scripts 195

AWS Machine Learning

MARCH 6, 2024

Similarly, pLMs are pre-trained on large protein sequence databases using unlabeled, self-supervised learning. This means that it can take a long time to train them to sufficient accuracy. Long training times, plus large instances, equals high cost, which can put this work out of reach for many researchers.

Scripts 93

Scripts Biotechnology Healthcare Accountability 93

Integrity Solutions

MAY 24, 2023

What Is Sales Training? Sales Training – at its heart – should be about learning to uncover and identify customer needs, thus creating value and providing service. And this is where sales training should spend the largest proportion of its focus. Why are you doing the training? What role will managers play?

Sales 52

Sales Coaching Accountability Personalization 52

AWS Machine Learning

JULY 11, 2023

With Amazon SageMaker , you can use the @remote decorator to run a SageMaker training job simply by annotating your Python code with an @remote decorator. Train a classification model based on the MNIST dataset using an @remote decorator from the open-source SageMaker Python SDK. For details, refer to Creating an AWS account.

Scripts 57

Scripts APIs Healthcare Banking 57

VocalCom

JULY 22, 2019

Call scripts help agents feel prepared when customers call your brand for service. Here are six golden rules for creating call scripts that satisfy your customers’ needs while still providing a gentle human touch. Abandon the script when necessary. Test call scripts regularly. Inform customers when there is a pause.

Scripts 63

Scripts Contact center software CRM Wait times 63

AWS Machine Learning

APRIL 7, 2023

To reduce the barrier to entry of ML at the edge, we wanted to demonstrate an example of deploying a pre-trained model from Amazon SageMaker to AWS Wavelength , all in less than 100 lines of code. As our sample workload, we deploy a pre-trained model from Amazon SageMaker JumpStart. The following diagram illustrates this architecture.

Telecommunications 80

Telecommunications Scripts Enterprise Engineering 80

aircall

JANUARY 29, 2021

Most people tend to think of training as a “one-and-done” experience. For support agent training, that’s simply not enough training to really become experts in their field. Call center training encompasses many different areas. Call Center Training For Your Support Agents. Here are some of the common ones: .

Best practices 62

Best practices Call Center call center software Morale 62

AWS Machine Learning

NOVEMBER 15, 2023

Understanding up front which preprocessing techniques and algorithm types provide best results reduces the time to develop, train, and deploy the right model. large for training job usage and Number of instances across all training jobs. AWS allows by default only 20 parallel SageMaker training jobs for both quotas.

Scripts 86

Scripts Best practices Accountability Engineering 86

JustCall

MARCH 21, 2022

Sales training isn’t just about having the right tools and tricks up your sleeve. It’s about being trained to leverage them right. That’s why you need sales training to ensure that the behaviors that help win deals can be codified and shared with new hires and trainees. Sales Training Program.

Sales 52

Sales Coaching Scripts CRM 52

CSM Magazine

JUNE 27, 2023

Zenarate raises $15M and leads movement from passive training to natural language AI Simulation Training to develop confident and prepared customer service and sales agents who deliver superior empathetic experiences and performance. Zenarate uses leading NLP and NLU to provide agents a life-like simulation training experience.

Coaching 59

Coaching Telecommunications Healthcare First call resolution 59

JustCall

MARCH 13, 2020

Sales training is not a simple 1-2 days’ process. It takes days and weeks of training to equip sales representatives with the right set of skills. Planning a sales training program timeline is a step towards creating an effective team of sales professionals. Sales Training Program: Week 1. Cold Call Scripting .

Sales 72

Sales Scripts Coaching CRM 72

CCNG

APRIL 27, 2022

I thought about the warehouse full of employees that were waiting to ship out orders the contact center teams took, and I thought about the dozens of account managers that were depending on the contact center teams to sell products and make their clients happy. This company didn’t even have a training department.

CCNG 195

CCNG Contact Center Scripts Feedback 195

JustCall

MARCH 9, 2023

Here’s taking a holistic look at the advantages of customer service training and why you should give it its due. Benefits of customer service training for employees Here’s how employees can benefit from customer service training. Increased confidence Trained customer service agents are more confident in dealing with customers.

Customer Service 40

Customer Service Morale Benchmark Scripts 40

AWS Machine Learning

JUNE 16, 2023

SambaSafety serves more than 15,000 global employers and insurance carriers with driver risk and compliance monitoring, online training and deep risk analytics, as well as risk pricing solutions. SambaSafety’s data science team maintained several script-like artifacts as part of their development workflow.

Scripts 76

Scripts Engineering Accountability Consulting 76

AWS Machine Learning

AUGUST 3, 2023

Training ML algorithms for pose estimation requires a lot of expertise and custom training data. Therefore, we present two options: one that doesn’t require any ML expertise and uses Amazon Rekognition, and another that uses Amazon SageMaker to train and deploy a custom ML model. Both requirements are hard and costly to obtain.

APIs 63

APIs Scripts Engineering Technical Support 63

Integrity Solutions

FEBRUARY 15, 2019

Time spent in contact center training learning new tools could be coming at the expense of strengthening their relationship-building skills. We know they’re getting training and being held accountable to meeting minimum activity levels. The post Is Your Contact Center Training Missing These Things?

Contact Center 78

Contact Center Coaching Employee engagement Scripts 78

CrazyCall

DECEMBER 5, 2018

The best thing you can do is to train your agents. Through ongoing training, they’ll stay up-to-date with the call center best practices, the newest trends and the new products that you put out. Also, regular training helps balance the time your call center agents work and time they learn. Quality over quantity.

Call Center 91

Call Center Best practices Scripts Feedback 91

SharpenCX

JUNE 22, 2021

Designing an effective training program in a call center is no easy task. But as those new hires become seasoned employees, their initial training fades, and you need to supplement it with new knowledge. Well-trained call center agents are essential to your customer loyalty. Step 1: Incorporate storytelling in your training.

Call Center 67

Call Center Coaching Analytics Employee engagement 67

TechSee

MARCH 11, 2024

Chatbots are typically rule-based systems that follow predefined scripts to interact with customers. By their nature, chatbots are limited to their programming, and they may struggle with complex requests or conversations that deviate from their script. Is this the right Conversational AI provider for my CX needs?

Chatbots 124

Chatbots Enterprise Scripts Virtual Agent 124

CSM Magazine

MARCH 25, 2024

Training and Boundaries Training for call center agents often includes how to manage difficult conversations and de-escalate conflicts. Role-playing exercises and scripts can guide them through a variety of tough scenarios. However, the training also emphasizes setting boundaries.

Scripts 52

Scripts Call Center Contact Center Customer Service 52

Zingtree

APRIL 14, 2015

We’re proud to announce that we’ve “officially” launched our Agent Scripting for call centers. Zingtree Interactive Decision Tree System Redefines Call Center Agent Scripting with New App. New agent scripting tools aid in training and corporate compliance for call center applications.

Scripts 48

Scripts Call Center APIs Analytics 48

ChurnZero

MARCH 10, 2023

Write an email welcoming a new point of contact for your account [account/business type, contact details]. Example 3: Video/phone scripting This is where the flexibility of content comes in handy. In this case, let’s see how it does with drafting scripts. Suggest a few ways to connect.

Scripts 98

Scripts Accountability Feedback Marketing 98

Global Response

MARCH 20, 2023

Improve call center agent training and performance One of the most effective ways to reduce AHT is to improve call center agent performance, typically through additional skills-based training. As a result, agent training and performance improvements should be top of the list when considering how to improve AHT.

Average Handle Time 62

Average Handle Time Scripts Call Center Interactive Voice Response 62

AWS Machine Learning

MAY 10, 2023

Today, data scientists who are training deep learning models need to identify and remediate model training issues to meet accuracy targets for production deployment, and require a way to utilize standard tools for debugging model training.

Scripts 73

Scripts Metrics Construction APIs 73

JustCall

DECEMBER 10, 2020

The quick resolution power of agents comes from experience, that begins with effective call center training. Call center training is crucial for agents, both of sales and support so that they can deliv­er exceptional cus­tomer ser­vice. Why call center training of agents? Call Center Agent Training Best Practices.

Best practices 52

Best practices Call Center Sales Average Handle Time 52

AWS Machine Learning

JANUARY 5, 2024

The AWS portfolio of ML services includes a robust set of services that you can use to accelerate the development, training, and deployment of machine learning applications. Collaboration – Data scientists each worked on their own local Jupyter notebooks to create and train ML models.

Management 110

Management APIs Engineering Government 110