Quality Contact Solutions

AUGUST 20, 2021

Quality Contact Solutions, Inc (QCS), a leading outsource call center and telemarketing company, today announced that it is now officially SOC 2 Type 1 and HIPAA certified. As the regulatory oversight related to HIPAA increases, healthcare providers and their business associates like QCS must ensure compliance on an ongoing basis.

Call Center 98

Call Center Telemarketing outsourcing B2C 98

Global Response

JANUARY 31, 2024

The Do Not Call (DNC) list : Individuals can register their information on the DNC list to stop receiving telemarketing calls. The Health Insurance Portability and Accountability Act (HIPAA): HIPAA applies to call centers handling healthcare information , and ensures that patient’s data is protected.

Call Center 62

Call Center Telemarketing Government Healthcare 62

Calltools

MARCH 30, 2022

Furthermore, organizations like telemarketing companies face severe penalties for non-compliance. Healthcare. HIPAA: The Health Insurance Portability and Accountability Act (HIPAA) is a federal law that lays down guidelines for healthcare organizations that handle sensitive patient information.

Healthcare 52

Healthcare Government Education Telemarketing 52

Tethr

MARCH 6, 2020

Fair Debt Collection Practice Act: The FDCPA forbids the use of abusive or threatening language or unfair debt collection practices: “A debt collector may not engage in any conduct the natural consequence of which is to harass, oppress or abuse any person in connection with the collection of a debt.” It does not include business debts.

Contact Center 73

Contact Center Telemarketing Call Center APIs 73

Calltools

MARCH 17, 2021

The right telemarketing tools can set up your call center for success. When the consumer answers the call, the agent is ready to give a smooth presentation tailored to that specific person. Healthcare. Healthcare call centers process sensitive personal data. One of the most important tools is the dialer.

Real estate 52

Real estate Healthcare Telemarketing B2B 52

NobelBiz

JUNE 9, 2020

Telemarketing spoofed numbers are illegal if the numbers do not represent the company “on whose behalf the call is being made.” Furthermore, social media accounted for 23.6% Healthcare scams where callers using spoofed numbers claim a relative of the person who is receiving the call is in the hospital and needs money for medical aid.

Telemarketing 52

Telemarketing Contact center software Government Healthcare 52

JustCall

FEBRUARY 17, 2022

If your business has an essentially limitless lead list to dial from (like many telemarketing companies), then a predictive dialer is right for you. You or your team members may misdial, call up the same person twice, overlook a number that was supposed to be contacted, or punch in the wrong number from your spreadsheet.

Sales 104

Sales Abandon rate Real estate voip 104

Calltools

MARCH 20, 2019

The telemarketing industry and contact centers fall under the purview of the FTC. The 3 Percent Rule The TCPA creates an ever-changing landscape where telemarketing and call center industries operate. A call is “abandoned” when no agent is available within two seconds of a person answering the call.

Telemarketing 40

Telemarketing B2C Abandon Call Technical Support 40

Call Experts

JUNE 27, 2019

Due to increased cases of scams and security-related risks in the advanced communication world, the primary focus of this decision is to filter suspicious calls that pose a potential threat to personal security. It is a valuable step towards protecting customers from fake and unwanted calls from telemarketers.

Telemarketing 61

Telemarketing outsourcing Call Center Answering services 61

Blueship Call Center

MARCH 31, 2023

It may offer a wide range of services to your customers, including telemarketing, help desk support, technical support, and customer care. To reduce production costs, a personal computer maker could purchase internal components for its devices from other businesses. Hence, you are aware of what you are receiving. Real Partnership.

outsourcing 45

outsourcing Call Center Calibration Contact Center 45

NobelBiz

JUNE 26, 2023

In today’s customer-centric world, where personalized service is highly valued, this approach can lead to subpar customer experiences and poor call resolution rates. Example 4: Telephone Consumer Protection Act (TCPA) TCPA regulates telemarketing calls, text messages, and automated dialing systems in the US.

Call Center 52

Call Center Interactive Voice Response call center software CRM 52