Remove Accountability Remove Gamification Remove Quality management Remove Time management
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Adapting to a Global Workforce: Managing Remote Teams Effectively

Playvox

Leverage a Workforce Management Solution When you have a globally dispersed team, it becomes even more important to leverage a solution that accounts for differing schedules and skill sets. That’s where a Workforce Management solution moves from a “nice to have” to a “must have.”

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Remote Control: Managing Work at Home Contact Center Agents

Monet Software

And they should take into account that remote work generally requires more independent time management skill and tech savvy than on-site employment. Gamification to make each day a challenge, chart progress and reward superior performance, whether in bonuses or accolades.

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How to Measure the Return On Investment (ROI) of Your Contact Center Solution?

NobelBiz

In other words, it makes it possible to calculate the return on investment by taking into account the money invested, and the money earned or lost. A predictive dialer is system speeds up the dialing process in an outbound call centers, allowing for improved time management and more connections in less time.