Quality Contact Solutions

DECEMBER 31, 1969

When you work for a virtual company, everyone is always curious about your job and it is not always received nicely, especially when people find out that I am an operations manager for a company that does work in the telemarketing industry. The post B2B Telemarketing Services: What does an Operations Manager do?

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Quality Contact Solutions

DECEMBER 31, 1969

The foundation of our call center operation are our owner-operated call centers. With 17+ owner-operator call centers throughout the U.S. and Canada; Quality Contact Solutions has the capacity and depth to conduct all types of outbound and inbound call center programs. Heather has a B.S.

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Telemarketing B2B Call Center Advertising 61

Quality Contact Solutions

MAY 25, 2021

Telemarketing has outlived a wide variety of marketing strategies. However, launching a successful telemarketing lead generation campaign takes time and planning. What goals are you looking to accomplish by outsourcing Telemarketing Lead Generation? How do you define success of Telemarketing Lead Generation?

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Quality Contact Solutions

DECEMBER 31, 1969

Call centers price their services in a myriad of ways, but the two primary cost structures are “per hour” and “per minute”. Outbound call programs are typically priced per hour. In this article, I’ll share how to calculate call center outsourcing cost for outbound calls. Telemarketing hours.

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outsourcing Call Center Telemarketing B2B 53

Quality Contact Solutions

APRIL 15, 2021

Teaching the different skills required for outbound and inbound telemarketing training is more important than ever before. As different as the job descriptions for inbound and outbound telemarketing are, the training required to perform these jobs is just as diverse. The one size fits all or blanket training approach doesn’t work.

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Telemarketing Scripts Sales Accountability 98

Quality Contact Solutions

DECEMBER 31, 1969

Many companies use telemarketing to set appointments. Regardless of the industry, the keys to telemarketing appointment setting success remain the same. The telemarketing appointment setting team must have a good understanding of your core products and services. In telemarketing appointment setting, attitude is 80% of the job.

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Telemarketing outsourcing Sales B2B 65

Quality Contact Solutions

DECEMBER 31, 1969

It’s A-L-I-V-E (queue creepy music), outbound telemarketing is A-L-I-V-E (end creepy music)! Outbound telemarketing is an untapped resource that should be used more. When a salesperson is tasked with hunting their own leads, qualifying, closing, account management, marketing, etc., Slicing and dicing outbound telemarketing.

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Quality Contact Solutions

FEBRUARY 26, 2021

A SOC 2 audit report provides detailed information and assurance about a service organization’s security, availability, processing integrity, confidentiality and/or privacy controls, based on their compliance with the AICPA’s (American Institute of Certified Public Accountants) TSC (Trust Services Criteria).

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Telemarketing B2C outsourcing Benchmark 52

Quality Contact Solutions

DECEMBER 24, 2020

Telemarketing services can help those businesses experiencing a multitude of different challenges. Keep reading to learn the reasons to use telemarketing services. Our clients share the challenges they face and, ultimately, why they chose to work with Quality Contact Solutions as their telemarketing services partner.

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Telemarketing outsourcing Surveys B2B 52

Quality Contact Solutions

JULY 19, 2018

The best telemarketing companies understand the niche they serve and define their growth strategy to deliver the highest performance in that niche. At QCS, every call center and telemarketing program we conduct for our clients has a direct tie to growing or maintaining revenues on behalf of our clients.

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Telemarketing Inbound sales Outbound sales outsourcing 63

Quality Contact Solutions

DECEMBER 31, 1969

Outbound telemarketing plays a vital role in the success and growth of companies. While current marketing practices tend to leverage the most successful trends, outbound telemarketing isn’t new. Outbound telemarketing is a communication channel that is still very alive , extremely effective and here to stay.

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Quality Contact Solutions

DECEMBER 31, 1969

There are several reasons why a bank should use telemarketing companies to conduct its outbound telemarketing campaigns rather than internally. Banks, like any other business, have finite resources when it comes to operating budgets, space, and personnel to build an in-house call center operation.

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Telemarketing Banking Call Center outsourcing 40

Quality Contact Solutions

DECEMBER 31, 1969

Telemarketing services can help those businesses experiencing a multitude of different challenges. Our clients share the challenges they face and, ultimately, why they chose to work with Quality Contact Solutions as their telemarketing services partner. Who likes making cold calls? By Ryan Apodac ,Senior Operations Manager.

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Telemarketing Sales Surveys Accountability 40

Quality Contact Solutions

SEPTEMBER 18, 2019

When Companies are Looking for Call Center Options: QCS Wins with Team Members Like A.J. about 15 years ago) I was a part of a team that was hosting a site visit for a prospective client that was evaluating their call center options. When evaluating call center options, ask this: “Are the team members hungry?”.

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Call Center Telemarketing B2B outsourcing 61

Quality Contact Solutions

DECEMBER 31, 1969

By Nathan Teahon, Strategic Account Director. Several variables come into play concerning outbound call center pricing. However, it’s a prevalent scenario for people to jump to price first when considering outbound telemarketing. A component of outbound call center pricing is the volume of work.

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Call Center Telemarketing Bilingual agents outsourcing 40

Quality Contact Solutions

DECEMBER 31, 1969

Julie is an outsourced telemarketing and call center operations expert. Julie came to QCS with 20 years of call center industry experience, including 17 years in Account Management and Client Services. Other Articles You Might Find Interesting: How to Write an Outbound Telemarketing Script.

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Telemarketing Automotive outsourcing Healthcare 66

Quality Contact Solutions

DECEMBER 31, 1969

If you answer “yes” to any of these questions then an outbound call center may be just what you need to elevate your sales. Do you have accounts that are not being called but should be? Schedule a Call with An Expert. When it comes to increasing sales, think about an outbound call center like a Swiss Army Knife.

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Call Center Sales Telemarketing B2B 40

Quality Contact Solutions

DECEMBER 31, 1969

Define the call center outsourcing project scope. Define your call center outsourcing deliverables. Create a call center outsourcing implementation plan. Identify your roadblocks with call center outsourcing. Complete end to end testing for successful call center outsourcing.

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outsourcing Customer Care Call Center B2C 56

Quality Contact Solutions

MARCH 19, 2019

At Quality Contact Solutions, our team does a great job of writing a lot of content regarding how to be successful in the call center industry. Darla Jorgenson is the Accounting and Human Resource Manager at Quality Contact Solutions. Other Articles You Might Find Interesting: B2B Telemarketing Services Spotlight Marcia Jenkins.

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Telemarketing B2B Call Center outsourcing 73

Quality Contact Solutions

JANUARY 6, 2021

Do you want to capture more market share? Do you need to save costs? When it comes to increasing sales, think about an outbound call center like a Swiss Army Knife. My point is, outbound call centers are multi-faceted. A call center is a tool designed to help support you with completing any task you have.

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Call Center Sales B2B Accountability 52

Quality Contact Solutions

OCTOBER 7, 2021

If your list of former customers is too extensive for your sales team to absorb the work, consider farming it out to a third-party call center offering B2C outbound marketing as a service. Post articles on those social media accounts you have and are actively working so well. So, invest in their professional development.

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Dialer 360

DECEMBER 14, 2018

Telemarketing is common among marketing companies to connect with the potential customer. Historically, telemarketing consisted of companies making a telephone. With new technology, telemarketing has expanded to include video conferencing call as well. Telemarketing is often to try to sell a product or service.

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Telemarketing B2C Call Center Sales 20

Quality Contact Solutions

DECEMBER 28, 2022

Of course, this all sounds great, but what if you do not have the time to make these calls? Consider bringing in call center professionals. Time is money, and outsourcing calls is a great way to make the most of both and retain your customers. 12 Reasons You Should Hire A Call Center 3.

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Telemarketing call center professionals Call Center outsourcing 52

Quality Contact Solutions

JANUARY 27, 2022

Whether your call center is inbound or outbound , and if you have a product or service to deliver, finding ways to increase sales is a consistent priority. This is one of the more common techniques to increase the overall value of an account. Let’s talk about cross-selling. Contact us today to learn more.

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Calltools

MARCH 17, 2021

The right telemarketing tools can set up your call center for success. A preview dialer can be a powerful tool for the right call center. Before an agent places a call, the preview dialer will show details about the contact or lead. Healthcare call centers process sensitive personal data.

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Calltools

MARCH 20, 2019

The telemarketing industry and contact centers fall under the purview of the FTC. To do that, every call needs to count and every call needs to meet the regulations set forth in the TCPA. The 3 Percent Rule The TCPA creates an ever-changing landscape where telemarketing and call center industries operate.

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Quality Contact Solutions

JULY 26, 2022

After writing over one thousand call center scripts, we know that there isn’t a single stand-alone ingredient we’d consider the ‘secret sauce’ for creating the perfect script. Instead, scripts are purposeful and serve as a guide to accomplish the objective of the call. No, it doesn’t.

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Quality Contact Solutions

SEPTEMBER 21, 2021

Of course, this all sounds great, but what if you do not have the time to make these calls? Consider bringing in call-center professionals like Quality Contact Solutions. Time is money, and outsourcing calls is a great way to make the most of both. 3. Kelly Doyle is an Operations Manager for Quality Contact Solutions.

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Quality Contact Solutions

SEPTEMBER 29, 2021

There are proven models already established that will support anything from account management to a dedicated sales team. Advantages of Working with a BPO There are many advantages of outsourcing to a BPO. The BPO outsourced call center provider must forecast and staff the correct number of resources for the job function.

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Quality Contact Solutions

AUGUST 20, 2021

Quality Contact Solutions, Inc (QCS), a leading outsource call center and telemarketing company, today announced that it is now officially SOC 2 Type 1 and HIPAA certified. In addition, the QCS expertise provides turnkey outsourced call center services that augment sales and marketing programs across various industries.?.

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Quality Contact Solutions

DECEMBER 31, 0001

Outsourcing your inbound call center is easy! An inbound call center, whether it is kept inhouse or placed externally with an outsourced partner, is arguably one of the most critical pieces of any business. The vital role of an outsourced inbound call center. Types of Inbound Call Center Services.

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Quality Contact Solutions

DECEMBER 31, 1969

An inbound call center, whether it is kept inhouse or placed externally with an outsourced partner, is arguably one of the most critical pieces of any business. The vital role of an outsourced inbound call center. And, the right inbound call center can provide the quality experience that addresses the 57%.

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outsourcing Call Center Telemarketing B2B 40

Quality Contact Solutions

DECEMBER 20, 2021

.” The SOC 2 Type 2 certification is an independent audit assessing internal controls involving security, availability, and confidentiality of the data processed on behalf of customers, as defined by the American Institute of Certified Public Accountants (AICPA)? QCS offers many contact center and telemarketing?services

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Call Center Telemarketing outsourcing B2C 52