AWS Machine Learning

SEPTEMBER 29, 2022

For a demo video describing the experience of a customer dialing into a contact center and interacting with QnABot, check out the below video: QnABot provides a preconfigured architecture that delivers a low-code experience, as shown in the following diagram. Export the Genesys call flow from the QnABot Content Designer.

Virtual Agent 66

Virtual Agent Call flow Interactive Voice Response Contact Center 66

VirtualPBX

NOVEMBER 3, 2020

Automated Team Management With Webhooks and API. This type of connection building can be automated further with use of the VirtualPBX API , which has also been extended to our Advanced and Enterprise customers. Multiple Auto Attendants gives your business the opportunity to establish more than one inbound call flow.

APIs 98

APIs Enterprise Call flow voip 98

SharpenCX

MARCH 16, 2021

Sharpen and Salesforce work together to look up the phone number in Salesforce, recognize that it’s Harold, and find his account info. While the agent talks to Harold, Sharpen + Salesforce surfaces Harold’s account and open case information – with the subject “billing issue” – in Salesforce. Request a Demo.

Call Center 67

Call Center Management Interactive Voice Response Call flow 67

Nexmo

AUGUST 23, 2019

Previously, we’ve shown you how to Receive a Phone Call and Forward a Phone Call so if you’re not already familiar with those concepts, read those posts first. To work through this tutorial, you will need a Nexmo account. Sign up now if you don’t already have an account. Configure Your Nexmo Account.

Call flow 75

Call flow Accountability Management APIs 75

JustCall

APRIL 12, 2023

in your office space The JustCall app can be downloaded on your laptop, tablet, or phone, and your account can also be accessed on the Web via your browser, meaning you can access it on the go Highlights of Aircall Aircall doubles up as a modern phone solution for your Sales and Support teams.

Real estate 52

Real estate Interactive Voice Response CRM Call Center 52

JustCall

APRIL 5, 2023

Feedback on Five9 from Real-World Users Five9 Pros Five9 Cons Deployment is quick The software can be complex to use Feature-rich platform The platform sometimes encounters lag when loading and in between calls Prebuilt integrations with popular software like Slack, Zoom, etc. It provides open APIs and comes with 1,000+ prebuilt integrations.

voip 52

voip Interactive Voice Response APIs Contact Center 52