AWS Machine Learning

MARCH 1, 2024

Machine learning (ML) technologies continually improve and power the contact center customer experience by providing solutions for capabilities like self-service bots, live call analytics, and post-call analytics. For more information on setting up your account, refer to the Genesys documentation. Save your configuration.

Chatbots 88

Chatbots APIs Self service Contact Center 88

Pointillist

JULY 25, 2018

Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics. By Swati Sahai.

Analytics 93

Analytics Government APIs Metrics 93

AWS Machine Learning

MARCH 8, 2023

In this post, you will learn how Marubeni is optimizing market decisions by using the broad set of AWS analytics and ML services, to build a robust and cost-effective Power Bid Optimization solution. Amazon EventBridge to trigger the data ingestion and ML pipeline on a schedule and in response to events.

Marketing 71

Marketing Analytics APIs Engineering 71

AWS Machine Learning

APRIL 5, 2024

Gramener’s GeoBox solution empowers users to effortlessly tap into and analyze public geospatial data through its powerful API, enabling seamless integration into existing workflows. Geobox enables city departments to do the following: Improved climate adaptation planning – Informed decisions reduce the impact of extreme heat events.

APIs 97

APIs Engineering Analytics Healthcare 97

AWS Machine Learning

APRIL 17, 2024

Tracking direct events like earnings reports or credit downgrades is straightforward—you can set up alerts to notify managers of news containing company names. However, detecting second and third-order impacts arising from events at suppliers, customers, partners, or other entities in a company’s ecosystem is challenging.

APIs 102

APIs Construction Management Analytics 102

AWS Machine Learning

JANUARY 13, 2023

Analyzing real-world healthcare and life sciences (HCLS) data poses several practical challenges, such as distributed data silos, lack of sufficient data at any single site for rare events, regulatory guidelines that prohibit data sharing, infrastructure requirement, and cost incurred in creating a centralized data repository.

Analytics 70

Analytics Healthcare Engineering Government 70

JustCall

JANUARY 23, 2024

There’s also a solution for medium and large businesses, which is the WhatsApp Business scalable API. Why Use WhatsApp for Business The WhatsApp Business API is an ideal platform to improve customer experience and reduce pressure on live agents. Use this to upload the latest news about your business, upcoming sales or events, etc.

APIs 52

APIs Multichannel Chatbots Accountability 52

AWS Machine Learning

JANUARY 5, 2024

Whenever drift is detected, an event is launched to notify the respective teams to take action or initiate model retraining. Event-driven architecture – The pipelines for model training, model deployment, and model monitoring are well integrated by use Amazon EventBridge , a serverless event bus.

Management 103

Management APIs Engineering Government 103

AWS Machine Learning

SEPTEMBER 12, 2023

Solution overview Scalable Capital’s ML infrastructure consists of two AWS accounts: one as an environment for the development stage and the other one for the production stage. The Github merge event triggers our Jenkins CI pipeline, which in turn starts a SageMaker Pipelines job with test data.

Management 90

Management APIs CRM Metrics 90

Cincom

MAY 8, 2024

CCM platforms aggregate templates, branding guidelines, customer data, and analytical capabilities into a single solution for consistent communication execution at scale. Analytics and Optimization: Built-in analytical tools for email open rate, click-through rate, and conversion rate track performance for continuous improvement of messaging.

Best practices 52

Best practices Metrics Education CRM 52

AWS Machine Learning

SEPTEMBER 1, 2023

Solution overview To get responses streamed back from SageMaker, you can use our new InvokeEndpointWithResponseStream API. Other streaming techniques like Server-Sent Events (SSE) are also implemented using the same HTTP chunked encoding mechanism. For details, refer to Creating an AWS account.

APIs 83

APIs Chatbots Engineering Best practices 83

AWS Machine Learning

OCTOBER 18, 2023

The solution uses the following services: Amazon API Gateway is a fully managed service that makes it easy for developers to publish, maintain, monitor, and secure APIs at any scale. Purina’s solution is deployed as an API Gateway HTTP endpoint, which routes the requests to obtain pet attributes.

APIs 88

APIs Metrics Consulting Consulting 88

AWS Machine Learning

OCTOBER 4, 2022

As indicated in the diagram, the S3 raw bucket contains non-redacted data, and the S3 redacted bucket contains redacted data after using the Amazon Comprehend DetectPiiEntities API within a Lambda function. Total cost for identifying log records with PII using ContainsPiiEntities API = $0.1 format(len(event['records']))).

APIs 80

APIs Banking Analytics Accountability 80

JivoChat

AUGUST 7, 2023

Use the analytics tools to track how each email performs, and check out key performance indicators (KPIs), like open, click-through, and bounce rates. Integrate the landing page with Google Analytics to see how people interact with the content. It’s also possible to create segmented lists based on behavior and interests.

APIs 75

APIs Sales Analytics CRM 75

AWS Machine Learning

MARCH 15, 2024

Amazon Bedrock is a fully managed service that offers a choice of high-performing foundation models (FMs) from leading AI companies like AI21 Labs, Anthropic, Cohere, Meta, Stability AI, and Amazon via a single API, along with a broad set of capabilities you need to build generative AI applications with security, privacy, and responsible AI.

APIs 113

APIs Engineering Technology CRM 113

NobelBiz

MAY 25, 2023

It was meant to describe a marketing software that could build a single customer view (a collection of all of a customer’s data and events into one file). The documentation should also include examples and use cases that demonstrate how the API can be used in real-world scenarios. Managing customer data is nothing new.

call center software 98

call center software Call Center APIs Contact Center 98

AWS Machine Learning

OCTOBER 11, 2022

It provides APIs powered by ML to extract key phrases, entities, sentiment analysis, and more. You also need an AWS account and the ability to create AWS resources. This creates an event trigger that invokes the etl_lambda function. For this demo, you should have the following prerequisites: An AWS account. Prerequisites.

APIs 70

APIs Enterprise Engineering Accountability 70

AWS Machine Learning

JANUARY 6, 2023

TR’s customers span across the financial, risk, legal, tax, accounting, and media markets. The key requirement for TR’s new machine learning (ML)-based personalization engine was centered around an accurate recommendation system that takes into account recent customer trends.

Personalization 64

Personalization APIs Engineering Enterprise 64

Pointillist

JULY 25, 2018

By Swati Sahai Companies are increasingly benefiting from customer journey analytics across marketing and customer experience, as the results are real, immediate and have a lasting effect. Learning how to choose the best customer journey analytics platform is just the start. Steps to Implement Customer Journey Analytics 1.

Analytics 43

Analytics Metrics Government Journey mapping 43

AWS Machine Learning

NOVEMBER 17, 2022

If the current energy consumption deviates too much from the optimal point, ELC provides an action to adjust internal process variables to optimize energy efficiency based on analytical models. Yara has built APIs using Amazon API Gateway to expose the sensor data to applications such as ELC. ELC is hosted in the cloud.

APIs 90

APIs Accountability Metrics Engineering 90

AWS Machine Learning

NOVEMBER 27, 2023

Deploy an Amazon API Gateway endpoint as a front-end connection to the SageMaker inference endpoint. Register the API Gateway endpoint in Einstein Studio. For API Name , leave as default (it’s automatically populated). Configure the following scopes on your connected app: Manage user data via APIs ( api ).

APIs 69

APIs Enterprise Management Analytics 69

CallSource Insights

NOVEMBER 15, 2018

How to setup some of the most common Google Analytics filters and how you can use them to customize your own view filters and organize your traffic for marketing success. Setting up Google Analytics is simple: you add the script to the right place on your website and you are good to go. Error checking for analytics. The Account.

Analytics 70

Analytics Accountability Marketing APIs 70

AWS Machine Learning

MARCH 19, 2024

The user can use the Amazon Recognition DetectText API to extract text data from these images. Prerequisites To follow along with this post, you should meet the following prerequisites: You need an AWS account with an AWS Identity and Access Management (IAM) role with admin permissions to manage resources created as part of the solution.

Construction 108

Construction Scripts APIs Enterprise 108

AWS Machine Learning

OCTOBER 4, 2022

You can effectively use Snowflake Marketplace to monetize your predictive analytics from datasets produced in Amazon Forecast. In short, the service delivers all the science, data handling, and resource management into a simple API call. Essential AWS services that enable this solution. Create future predictions.

APIs 72

APIs Analytics Transportation Metrics 72

AWS Machine Learning

MARCH 30, 2023

You can get started without any prior ML experience, using APIs to easily build sophisticated personalization capabilities in a few clicks. User interests can change based on a variety of factors, such as external events or the interests of other users.

Personalization 81

Personalization APIs Accountability Engineering 81

Comm100

OCTOBER 19, 2022

This is a verification of an individual’s identity if they make a transaction or if the bot needs to access a bank account during the chat. #3 Sentiment analysis comes in handy when you examine brand monitoring, market research, product analytics, and customer service. 8 Chatbot Analytics. Set Trigger Events.

Chatbots 91

Chatbots APIs Analytics Upselling 91

AWS Machine Learning

JULY 29, 2022

This is the second part of a series that showcases the machine learning (ML) lifecycle with a data mesh design pattern for a large enterprise with multiple lines of business (LOBs) and a Center of Excellence (CoE) for analytics and ML. In this post, we address the analytics and ML platform team as a consumer in the data mesh.

Scripts 69

Scripts Analytics Accountability Engineering 69

AWS Machine Learning

MARCH 19, 2024

Generative language models have proven remarkably skillful at solving logical and analytical natural language processing (NLP) tasks. With the batch inference API, you can use Amazon Bedrock to run inference with foundation models in batches and get responses more efficiently. medium notebook Instance hosted in SageMaker.

APIs 96

APIs Benchmark SaaS Engineering 96

AWS Machine Learning

FEBRUARY 6, 2023

Tasks like account balance lookups are completed in seconds, a 90% reduction in time compared to WaFd’s legacy system. How Talkdesk integrates with Amazon Lex When the call reaches Talkdesk Virtual Agent , Talkdesk uses the continuous streaming capability of the Amazon Lex API to enable conversation with the Amazon Lex bot.

Cloud contact 66

Cloud contact Self service Contact Center Virtual Agent 66

AWS Machine Learning

MAY 14, 2024

The pre-annotation Lambda function is invoked based on chron job or based on an event or on-demand. The following code shows the postprocessing Lambda function: import json import boto3 from urllib.parse import urlparse def lambda_handler(event, context): consolidated_labels = [] parsed_url = urlparse(event['payload']['s3Uri']); s3 = boto3.client('s3')

Chatbots 84

Chatbots Feedback Engineering Entertainment 84

AWS Machine Learning

OCTOBER 6, 2022

To classify and extract information needed to validate information in accordance with a set of configurable funding rules, Informed uses a series of proprietary rules and heuristics, text-based neural networks, and image-based deep neural networks, including Amazon Textract OCR via the DetectDocumentText API and other statistical models.

APIs 69

APIs Banking SaaS Engineering 69

AWS Machine Learning

JUNE 24, 2022

In a previous post , we talked about analyzing and tagging assets stored in Veeva Vault PromoMats using Amazon AI services and the Veeva Vault Platform’s APIs. For example, you can use the connector to extract standardized study information from protocols stored in Vault RIM and expose it downstream to medical analytics insight teams.

APIs 70

APIs Healthcare SaaS Engineering 70

AWS Machine Learning

APRIL 19, 2023

Streaming ingestion – An Amazon Kinesis Data Analytics for Apache Flink application backed by Apache Kafka topics in Amazon Managed Streaming for Apache Kafka (MSK) (Amazon MSK) calculates aggregated features from a transaction stream, and an AWS Lambda function updates the online feature store.

Engineering 75

Engineering Analytics APIs Enterprise 75

AWS Machine Learning

AUGUST 1, 2022

In this post, we demonstrate how to add features to a feature group using the newly released UpdateFeatureGroup API. To update the feature group to add a new feature, we use the new Amazon SageMaker UpdateFeatureGroup API. For this walkthrough, you should have the following prerequisites: An AWS account. Overview of solution.

APIs 81

APIs Engineering Entertainment Healthcare 81

Talkdesk

JANUARY 16, 2018

Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center.”

Analytics 40

Analytics Call Center Customer centricity Construction 40

Talkdesk

JANUARY 16, 2018

Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center. Leveraging today’s innovative speech recognition technology and predictive analytics is the key to creating a customer-centric culture in the call center.”

Analytics 40

Analytics Call Center Customer centricity Construction 40

AWS Machine Learning

FEBRUARY 5, 2024

HSR.health is a geospatial health risk analytics firm whose vision is that global health challenges are solvable through human ingenuity and the focused and accurate application of data analytics. Predictive modeling using historical geospatial data allows organizations to identify and prepare for potential future events.

Healthcare 78

Healthcare Engineering Analytics APIs 78