AWS Machine Learning

MARCH 22, 2024

Contentful is an intelligent composable content platform that allows the creation and management of content to build digital experiences. Use case Contentful customers use the platform to scale content across global experiences, brands, and channels. Matt Middleton is the Senior Product Partner Ecosystem Manager at Contentful.

Engineering 90

Engineering Consulting Consulting Enterprise 90

JustCall

JANUARY 23, 2024

With aspects like multichannel support and varied products and services into account, businesses need a streamlined platform to reach customers and address their needs on time. A ticketing system, in general terms, refers to an IT support system that allows companies to manage, track, expedite, and resolve issues efficiently.

APIs 52

APIs Chatbots Multichannel Accountability 52

Totango

NOVEMBER 8, 2023

Pendo and Mixpanel, two leading solutions in the enterprise software market, give SaaS companies the power to track and analyze product usage across their customer base—creating a rich set of data and insights key to designing, iterating, and improving the customer experience. What is Pendo? What is Mixpanel?

Enterprise 91

Enterprise Finance SaaS Analytics 91

CSM Magazine

MARCH 6, 2024

A growing number of companies have started to use software to monitor how their teams work and how much they achieve in a given timeframe. Work Patterns One of the immediate benefits you’ll notice with employee productivity tracking software is getting a clear view of how work gets done in your organization.

industry standards 52

industry standards Benchmark Coaching Accountability 52

Fonolo

MAY 30, 2023

Managers know that call center workforce management matters. Put it another way: if customer interactions are at the heart of a contact center’s success, then effective workforce management is the backbone. Executive Guide to 6 Call Center Metrics What is Workforce Management in a Call Center? The results?

contact center workforce 106

contact center workforce Best practices Contact Center Management 106

Totango

AUGUST 16, 2022

Customer Retention Software Cuts Down Client Churn. Customer retention software has become essential for effective SaaS customer success strategies. Customer retention software automates best practices for maintaining clients, helping you deliver successful outcomes that inspire subscription renewals and repeat business.

Customer retention 98

Customer retention Upselling CRM SaaS 98

Kapta Customer Success

OCTOBER 25, 2021

In the key account management world, all too often, we see that companies prefer to pair a customer relationship management platform with various software platforms to perform tasks and manage their clients. However, this only hurts your managers and their clients in the long run.

Accountability 98

Accountability Management CRM Technology 98

Hodusoft

JANUARY 17, 2024

Revolutionizing Customer Engagement: The Power of UCaaS Contact Center Software The term ‘UCaaS’ has been in the modern telephony lexicon for quite some time now. In this blog post, we will understand UCaaS contact center software , its features, and its benefits in detail. It’s the acronym for Unified Communications as a Service.

Contact center software 52

Contact center software Contact Center Interactive Voice Response Multichannel 52

Totango

JULY 11, 2023

G2 recognizes Totango as a leader in customer success G2 , the software industry’s largest and most trusted marketplace, unveiled their 2023 summer report, and there are cheers all-around, as Totango was honored with 15 leader badges, including “Most Implementable” in the Enterprise Implementation Index for Customer Success software!

Journey mapping 82

Journey mapping Enterprise Accountability Feedback 82

AWS Machine Learning

APRIL 16, 2024

Because their data and model weights are incredibly valuable, customers require them to stay protected, secure, and private, whether that’s from their own administrator’s accounts, their customers, vulnerabilities in software running in their own environments, or even their cloud service provider from having access.

Engineering 120

Engineering Personalization Accountability Customer Experience 120

PeopleMetrics

FEBRUARY 25, 2021

PeopleMetrics Experience Management Platform Roadmap Preview. is a weekly live webinar session where experts from our team answer YOUR questions about customer, employee and patient experience measurement and management – and sometimes we show you how you can achieve your goals using tools within our experience management platform.

Management 108

Management SaaS Surveys Feedback 108

Fonolo

MAY 13, 2021

To make your cost breakdown more manageable, start by grouping them into the following four categories: Fixed overheads. This refers to your call center management platforms, CRM platform, and any other software essential to running your operation. They can also be costly resources if managed improperly.

Call Center 129

Call Center Contact Center outsourcing CRM 129

SharpenCX

NOVEMBER 10, 2021

The investment of new software affects a lot of people — your customers, your agents, your IT team, and you. With ever-changing trends and the challenges to meet new customer expectations , you have to account for tons of factors. What small tasks could software help me take off my plate from day to day? Ask your agents: .

Cloud contact 128

Cloud contact Contact Center Technology Accountability 128

AWS Machine Learning

NOVEMBER 16, 2023

Since 2014, the company has been offering customers its Philips HealthSuite Platform, which orchestrates dozens of AWS services that healthcare and life sciences companies use to improve patient care. In this post, we describe how Philips partnered with AWS to develop AI ToolSuite—a scalable, secure, and compliant ML platform on SageMaker.

Healthcare 91

Healthcare Government Engineering APIs 91

Totango

DECEMBER 8, 2020

Customer Success team accountability isn’t something you just worry about figuring out later once your CS team is up and running. As a manager, when your organizational best practices and your customer’s goals align with your employee’s actions and responsibilities, you have the perfect conditions for growth. .

Accountability 92

Accountability SaaS Best practices Enterprise 92

JivoChat

MARCH 14, 2023

Whether you’re a first-time online seller or a seasoned professional, navigating the complexities of managing an efficient and cost-effective retail supply chain can be challenging. First of all, what is supply chain management in the first place? What Are The Different Types Of Supply Chain Management? Fast chain.

Management 75

Management Transportation Chatbots Sales 75

ChurnZero

DECEMBER 7, 2023

Each winning team has achieved remarkable results in one of five categories—onboarding, adoption, renewals and expansion, advocacy, and innovation—using smart, digital-first strategies powered by their ChurnZero customer success software. Here’s what they achieved, and how they did it.

Accountability 52

Accountability Upselling Sales Marketing 52

AWS Machine Learning

MAY 25, 2023

This post was co-authored by Brian Curry (Founder and Head of Products at OCX Cognition) and Sandhya MN (Data Science Lead at InfoGain) OCX Cognition is a San Francisco Bay Area-based startup, offering a commercial B2B software as a service (SaaS) product called Spectrum AI.

Analytics 66

Analytics Engineering Accountability Enterprise 66

ClientSuccess

AUGUST 28, 2020

Regardless of how successful your accounts were trending in the early months of 2020, an out-of-nowhere economic crisis is the perfect catalyst for organizations to ‘trim’ their vendor list down to the essentials. Here are three ways customer churn software can help improve customer relationships during a crisis: 1.

Journey mapping 95

Journey mapping SaaS Accountability Management 95

Totango

APRIL 1, 2021

G2 is a peer-to-peer business software review site that provides buyers with unbiased and insightful reviews to help them make better product decisions. G2 Momentum Leader recognizes the fastest-growing software companies in their category. . Client Success Manager at Mid-Market Company, Verified Customer Review on G2.

B2B 79

B2B Accountability Analytics Engineering 79

ClientSuccess

AUGUST 31, 2020

Now, the day is finally here – your team is finally implementing your new customer success platform. Making the decision to invest in a customer success platform shows that your organization is 100% dedicated to the long-term success and growth of your customer base. . Are you thinking about a new customer success platform?

SaaS 105

SaaS Accountability Metrics Sales 105

NobelBiz

NOVEMBER 27, 2023

Advanced call logging is a vital tool for businesses to enhance communication management and operational efficiency. This essential tool automates the process, ensuring accuracy and efficiency in call management. This information facilitates performance analysis, accountability, and targeted training and coaching for agents.

Call Logging 59

Call Logging voip Contact center software CRM 59

AWS Machine Learning

MARCH 29, 2024

With Amazon Lex, you can implement an omnichannel strategy where customers engage via phone, websites, and messaging platforms. Configure your agents’ accounts and assign them to the agents’ queues. This will be stored in Secrets Manager as dev/talkdesk/touchpoint/ids. Build a Talkdesk Studio flow.

Cloud contact 94

Cloud contact Chatbots Contact Center APIs 94

Talkdesk

APRIL 13, 2021

Talkdesk Managed Services allows businesses to supplement their teams with an advanced administrator. Managing software and associated tasks needed to put the contact center running smoothly and efficiently becomes easier, relieving the administrative obligation and letting businesses focus on operational and strategic tasks.

outsourcing 133

outsourcing Customer advocacy Contact Center Contact center software 133

Totango

MARCH 4, 2022

Software installation and onboarding issues. Software feature instructions. B2B customer service encompasses service delivered through all support channels, including: Help desk software. Customer success platforms, although designed more specifically for a different purpose, also may serve to assist customer service delivery.

B2B 91

B2B Customer Service Interactive Voice Response B2C 91

Totango

NOVEMBER 23, 2021

Whether you’re not using a customer success platform yet or you’re using an aging CS tool, there comes a time when you need to upgrade CS software. There are some common symptoms that your current system is no longer up to the task of managing your customer’s success needs. Your CRM Can’t Handle Your Workload Anymore.

Upselling 91

Upselling CRM Revenue potential Feedback 91

Global Response

DECEMBER 23, 2022

Even basic call centers have a variety of software requirements, from essential call center operating software to software for security and recruitment. In this article, we’ll break down the 8 types of software every call center needs, along with key features to look for. What Features Should Call Center Software Have?

Call Center 62

Call Center Interactive Voice Response call center software Contact Center 62

Wowdesk Blog

JUNE 11, 2020

A good complaint management system involves keeping a track of such complaints as well as the action taken against them. What do you think about software? . Why complaint Software, When Spreadsheets are Good? A complaint software solves your such subjects in many ways. Benefits of Using a Complaint Management Software.

Complaint resolution 112

Complaint resolution Management Accountability Enterprise 112

Hodusoft

JANUARY 3, 2024

Benefits of CCaaS Key Features of CCaaS How to select the right CCaaS software for your business? Several key players thought that if contact center software is hosted in the cloud it would be extremely beneficial for businesses that don’t intend to install on-premise solutions. What is CCaaS? What is CCaaS?

Contact Center 59

Contact Center Contact center software Interactive Voice Response Wait times 59

Totango

JULY 5, 2022

Customer success software can help you stay apprised of customer health, highlighting opportunities to increase revenue from existing customers, flagging customers who are at risk of churn so you can intervene, and allowing you to automate workflows to help you track and optimize customer health scores.

Upselling 97

Upselling Accountability CRM Best practices 97

CSM Magazine

DECEMBER 27, 2023

Automated API testing stands as a cornerstone in the modern software development cycle, ensuring that applications perform consistently and accurately across diverse systems and technologies. Exploring API Testing Challenges Automated API testing is vital for ensuring the reliability and performance of software systems.

APIs 52

APIs Benchmark Best practices Technology 52

JustCall

NOVEMBER 8, 2023

In 2022 , we proudly ranked #151 in Software and Services on the Fast 500 North America list. Not only that, in 2020 , we made our mark on a global scale, securing the #59 spot in Software on the Fast 500 APAC list. Our journey of excellence began earlier in 2019 when we secured #54 in Software on the Fast 500 APAC list.

SaaS 52

SaaS Technology Telecommunications Customer centricity 52

ChurnZero

AUGUST 14, 2020

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. Not product management. Customer Relationship Management (CRM) Software. What is a CRM?

CRM 87

CRM Finance Upselling Accountability 87

JivoChat

AUGUST 13, 2023

SITE123 stands out as one of the most popular platforms that allow people from all around the world to create a complete website with just a few clicks. SITE123 Overview SITE123 is a platform that focuses on offering a simple and easy-to-use website builder.

Engineering 75

Engineering Accountability Customer Support Marketing 75

Quadient

MAY 23, 2022

While every business function that touches the customer influences the experience, the primary responsibility and accountability lands with the contact center. These departments may have different databases, incompatible software, and may even lack efficient communications channels with each other.

Contact Center 105

Contact Center CRM Call Center Personalization 105

Select VoiceCom Blog

NOVEMBER 29, 2023

The strategy involves delegating specific non-core functions to third-party service providers, allowing in-house teams to focus on tasks intended for company growth, such as business development and crisis management. India The world increasingly demands work from industries like IT, software development, and accounting.

outsourcing 98

outsourcing Business Process Outsourcing Government Telecommunications 98

VirtualPBX

OCTOBER 11, 2023

Enhanced productivity By enabling seamless communication and bringing voice, video and messaging services onto a unified platform, VoIP facilitates faster decision-making among teams. Take into account reductions in the workforce required for phone system maintenance, troubleshooting, and administrative tasks.

voip 104

voip Accountability Customer retention Technology 104