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Set up cross-account Amazon S3 access for Amazon SageMaker notebooks in VPC-only mode using Amazon S3 Access Points

AWS Machine Learning

To develop models for such use cases, data scientists need access to various datasets like credit decision engines, customer transactions, risk appetite, and stress testing. Managing appropriate access control for these datasets among the data scientists working on them is crucial to meet stringent compliance and regulatory requirements.

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Will AI Make Us Dumb??

ShepHyken

Elaborating on that statement, the commenter’s reasoning was that it takes thinking and problem-solving out of the process. This mixes the best of both worlds: almost instantly accessible, accurate information with a live person’s relationship- and credibility-building skills. Someone commented, “AI is going to make us stupid.”

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ChatGPT – is it the answer to customer service?

CCNG

Unfortunately, with all the hype around ChatGPT you will be hearing wild statements about what it can or might be able to do. Inaccurate answers – It is programmed to give an answer however it can’t be certain it is accessing real, verified information. Is ChatGPT just a hype? Here are some facts.

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Use AWS PrivateLink to set up private access to Amazon Bedrock

AWS Machine Learning

Amazon Bedrock is a fully managed service provided by AWS that offers developers access to foundation models (FMs) and the tools to customize them for specific applications. You can also privately access Amazon Bedrock APIs over the VPC endpoint from your corporate network through an AWS Direct Connect gateway.

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6 Killer Applications for Artificial Intelligence in the Customer Engagement Contact Center

If Artificial Intelligence for businesses is a red-hot topic in C-suites, AI for customer engagement and contact center customer service is white hot. This white paper covers specific areas in this domain that offer potential for transformational ROI, and a fast, zero-risk way to innovate with AI.

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What Does an Allergy Have To Do With Customer Service?

Steve DiGioia

Too many times the service staff doesn’t know the ingredients, nor do they have quick access to the information to help a concerned customer. A lways Post an Allergen Statement. This posted statement describes the steps the business takes to prevent cross-contamination and what allergens are present in the food.

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Shifting to the Employee Experience (EX) Mindset with Tiffani Bova

ShepHyken

Only 32% of employees agree with that statement, and only 20-ish% of customer-facing employees agree. ” “Often the C-suite is not aware that there is lack of integration, outdated tactics, broken processes, and access to data in companies that affect customer-facing employees the most.”