Cisco - Contact Center

MAY 23, 2023

And we honor this fact by launching the new Cisco Networking Academy Alumni Awards. No achievement is too high for our alums. From day one, it’s been about the students and their success. So, it’s fit… Read more on Cisco Blogs

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80

Merchants

JULY 5, 2022

In 2021, Merchants launched its Academy in line with its dedication to building a strong talent pipeline in South Africa, equipped with future ready skills. The post Merchants Academy wins at Cape BPO Awards appeared first on Business Process Outsourcing Services | Merchants CX SA.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing 52

Myra Golden Media

JANUARY 5, 2021

Join me at De-escalation Academy. This tip is from my De-escalation Academy. In De-escalation Academy, your employees go from feeling overwhelmed and powerless when they have to give customers bad news, to feeling confident, firm, and in-control as they bring down the temperature in interactions and guide customers to next steps.

Customer Experience 334

Customer Experience 334

Merchants

MARCH 24, 2022

As part of its dedication to building a pipeline of talent equipped with future-ready skills, the Merchants Academy has partnered with digital skills development business, Social Coding, to provide accreditation for 20 of its facilitators.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing 52

ShepHyken

JANUARY 6, 2018

PSA & Public Interest Read more about Bridge Music Academy "The racist keyboard" (2018) 2:00 (India). This might be one of the more intriguingly conceptual ideas I've seen in a while. Add new comment.

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120

Myra Golden Media

FEBRUARY 24, 2022

” Learners in my De-escalation Academy ask this question a lot. If you need help de-escalating customers in the new era of customer service, check out my De-escalation Academy. A student in one of my sessions spoke up during Q & A: “I have a question for Ms. Myra Golden. The New York Times said that.

Personalization 334

Personalization Management Customer Service Customer Experience 334

Myra Golden Media

FEBRUARY 14, 2022

.” My De-escalation Academy for Customer Service will help you bring down the temperature with those mean customers. I’ll show you how to transfer customers out of the emotional right-brain and guide them to the next steps inside the Academy. Get your team in De-escalation Academy!

Customer Service 227

Customer Service Management Customer Experience 227

Merchants

FEBRUARY 24, 2022

The post Merchants bolsters Academy through BPESA partnership appeared first on Business Process Outsourcing Services | Merchants CX SA.

Business Process Outsourcing 52

Business Process Outsourcing outsourcing 52

Myra Golden Media

DECEMBER 15, 2021

For help de-escalating with customers, check out my De-escalation Academy. This Lesson is from my De-escalation Academy. Check out my De-escalation Academy here. Research at Harvard showed us the power of the word “Because.”

Management 314

Management Customer Experience 314

Cisco - Contact Center

AUGUST 2, 2023

Over the last two months, excitement has been building toward this moment: when the finalists are announced for the Alumni Awards. Not a moment too soon for all the candidates who shared their… Read more on Cisco Blogs

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Myra Golden Media

DECEMBER 8, 2020

In my De-escalation Academy today, I taught how to politely yet firmly say ‘no’ to a customer. For more ideas like this, check out De-escalation Academy. I call the method “U S A.” ” I’m sharing with you the very teaching from today’s workshop. Practice the U S A Method.

Customer Experience 317

Customer Experience 317

Myra Golden Media

JANUARY 20, 2021

In last week’s super-fantastic 4-day De-escalation Academy , I taught my students how to use psychology to get angry customers to back down and accept their word as final. Come inside De-escalation Academy for a 2-minute training on Psychological Priming to Get Customers to Accept Your Word As Final.

Customer Service 317

Customer Service Customer Experience 317

Cisco - Contact Center

APRIL 21, 2023

Co-authored by Abhinav Singh , Content Manager at Cisco ‘The measure of intelligence is the ability to change’ – Albert Einstein. In a world that has been gripped with technology and the parallel … Read more on Cisco Blogs

Technology 89

Technology Management 89

Cisco - Contact Center

MARCH 8, 2024

LinkedIn workforce data shows that women are still significantly underrepresented in the Science Technology Engineering Math (STEM). Despite making up almost half (49.3%) of total employment across… Read more on Cisco Blogs

Engineering 98

Engineering Technology 98

Cisco - Contact Center

NOVEMBER 30, 2023

December 3 marks the United Nations’ International Day of Persons with Disabilities (IDPwD). Treating all people equitably is about more than justice. Inclusivity means that everyone can achieve … Read more on Cisco Blogs

Personalization 52

Personalization 52

Cisco - Contact Center

AUGUST 21, 2023

As we celebrate World Entrepreneurs’ Day on August 21, it is interesting to reflect on how an established company like Cisco—a Fortune 500 company with more than 80,000 employees —relates to entre… Read more on Cisco Blogs

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98

Myra Golden Media

MARCH 22, 2023

My team enrolled a repeat client into our online De-escalation Academy, which we do every day for customers around the globe. For help with saying “I’m sorry” to customers and de-escalating intense interactions, check out my De-escalation Academy. (I Check out De-escalation Academy. But something went wrong.

Customer Service 156

Customer Service Customer Experience 156

Myra Golden Media

JUNE 28, 2021

If you need more help getting angry customers to back down, send your team to my online De-escalation Academy. Disarming demanding customers takes psychology, and I break it down for your team right here.

Customer Experience 296

Customer Experience 296

Myra Golden Media

JANUARY 21, 2022

For more help de-escalating with customers, check out my De-escalation Academy. . 43:26 Our supervisors can do no more than employees. How do you handle the request for a supervisor in this case?

Sales 379

Sales Customer Experience 379

ShepHyken

JUNE 1, 2021

Shep Hyken interviews Natalya Berdikyan, founder and CEO of Life By Design Academy and Frontline Consulting. About: Natalya Berdikyan is the founder and CEO of Life By Design Academy and Frontline Consulting. The Role of Energy in Customer Service. Understanding How the 7 Levels of Energy Affects Customer Service .

Construction 352

Construction Consulting Consulting Customer Service 352

Sykes

JANUARY 23, 2018

A partnership with SYKES gives brands access to a pool of candidates developed our own commercially recognized tech academy. This academy produces engineers specializing in a variety of technical solutions — networking, computer security and programming, etc. — THE ORIGIN OF THE TECH ACADEMY.

Enterprise 63

Enterprise Technology Engineering Technical Support 63

Myra Golden Media

FEBRUARY 10, 2023

For more help with call control, check out my De-escalation Academy. This is particularly difficult when you give bad news or deny a request. Follow my five psychological steps to controlling calls and getting your Average Handle Time (AHT) Down!

Average Handle Time 156

Average Handle Time Contact Center Customer Experience 156

Cisco - Contact Center

APRIL 3, 2023

When Cisco invests in partner enablement, it intends to provide assets to maximize profitability and productivity. In fact, we have seen this in practice with partners that have invested in Black… Read more on Cisco Blogs

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93

CCNG

OCTOBER 25, 2023

Kelly Sigmon is an active CCNG Academy member, CEO and Founder -KMS CX Solutions in Tampa Florida. Don’t be afraid to hit the HOLD BUTTON… Kelly put this large project on hold afte personally visiting the work site and identified usability issues, highlighting the importance of user feedback in project development.

CCNG 195

CCNG Technology Employee engagement Government 195

CCNG

MAY 3, 2023

CCNG long time member, Amas is the author of 4 books, keynote speaker and Founder of BXG Academy focused on “Digital Training for the modern Human”. Amas Tenumah is a world renowned Customer Service expert who specializes in helping you emotionally connect with your employees and customers to build loyalty.

Contact Center 195

Contact Center CCNG Technology Personalization 195

Myra Golden Media

JANUARY 12, 2022

For more help de-escalating, check out my De-escalation Academy. You can ask three closed-ended questions to control conversations, calm customers down, and guide them to the next steps. Learn the tactic that my client raved about in the video I quickly recorded! .

Customer Experience 266

Customer Experience 266

Myra Golden Media

SEPTEMBER 17, 2021

Check out my De-escalation Academy. 6:41 When face coverings become political 13:32 How do you enforce a mask policy when the immediate community does not have a mandate? Need more help de-escalating?

Customer Experience 328

Customer Experience 328

Myra Golden Media

JANUARY 13, 2021

We kicked off De-escalation Academy yesterday, and a student asked a question that I think is important for us to discuss here. His question was: “Our team is working 99% by email, will we able to apply everything that we learn here and translate it into a purely written environment? Any advice is appreciated.”

Customer Experience 303

Customer Experience 303

Myra Golden Media

JANUARY 5, 2021

My Get Angry Customers to Back Down De-escalation Academy is the most comprehensive training for bringing down the temperature in interactions, redirecting conversations, and getting angry customers to back down.

Customer Service 177

Customer Service Customer Experience 177

Cisco - Contact Center

JULY 21, 2023

At Cisco, we believe in assisting our Partners 360 degrees during the entire sales lifecycle. Hence equal weight is provided to Cisco Black Belt trainings that enable our partners on Sell and Deploy,… Read more on Cisco Blogs

Sales 92

Sales 92

Mindtouch

APRIL 18, 2018

One way that people are breaking into this competitive market is through code academies and bootcamps. In fact, there are a number of current MindTouchers that have passed through the doors of various coding academies. Origin Code Academy is one of these academies. Code academies are good way to break into the industry.

Marketing 59

Marketing Customer Support 59

Cisco - Contact Center

NOVEMBER 9, 2023

Defense personnel are often unsung heroes—potentially putting their lives on the line to serve their communities. Giving back to those who choose to serve, or are transitioning out of the armed f… Read more on Cisco Blogs

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52

Cisco - Contact Center

DECEMBER 12, 2023

Last week, Cisco shared the news that we’ve achieved our ten-year goal to positively impact one billion lives through the Cisco Foundation, Social Impact grants, and Networking Academy – one year ahe… Read more on Cisco Blogs

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86

CCNG

JUNE 22, 2022

She is a virtual work expert, trainer, keynote speaker and CCNG Academy member, and is preparing leaders to lead hybrid and remote teams. This is a part of Diversity, Equity & Inclusion that most organizations are just starting to consider. Sacha Connor is the CEO of Virtual Work Insider.

CCNG 195

CCNG 195

Cisco - Contact Center

OCTOBER 11, 2023

The Cisco Black Belt Partner Listening Program is a testament to Cisco Black Belt Academy’s unwavering commitment to partner experience and satisfaction. This innovative initiative has not only… Read more on Cisco Blogs

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94

ShepHyken

JULY 30, 2021

Liao, the founder of CMA Exam Academy. is the founder of CMA Exam Academy. This week we feature an article by Nathan?Liao, He writes about how businesses can be more successful by implementing changes that will boost client satisfaction. These steps will enhance your clients’ satisfaction with your company. . As a CMA and CMA coach,?Nathan?mentors

Finance 381

Finance Enterprise Coaching Consulting 381

Myra Golden Media

MAY 14, 2021

For more help with challenging situations, check out my De-escalation Academy. De-escalation Academy is the only training for customer service that not only shows your employees how to redirect verbal aggression and regain control of interactions – but how to get customers to accept their word as final. .

Transportation 199

Transportation Customer Service Customer Experience 199