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Beyond Philosophy
JANUARY 19, 2024
Plus, we share our thoughts on the concept, including whether Colin really knows anything about the AFL. 04:48 Justin shares his thoughts about how sports teams and their game-winning strategy is a good analogy for an organization that wants to pursue customer centricity in their experiences.
ShepHyken
MARCH 28, 2023
The point is most customers don’t care as much about the details of the journey as they care about the destination. Here’s another example, which has nothing to do with a journey but does have to do with an overload of details that can hurt a sale or erode the customer experience. Then, we told him what we were looking for.
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Steve DiGioia
FEBRUARY 15, 2021
I’ve already written about Bigfoot Customer Service and Landscaper Customer Service. So, what can the Mandalorian teach you about your customer service? Again, from Optimizely; “Zappos is an online shoe store, and there is nothing especially unique about selling shoes online. Again, there is nothing especially unique about that.
ShepHyken
MARCH 17, 2021
Here are five ways to show you care more about your customer than the sale : Help the customer, don’t sell the customer. Let them know you still care about them even though you’ve already made the sale. Finally, and this is a good way to summarize what this is all about, it’s not about the money. Let me know if you do!
Speaker: Dave Seaton, CEO of Seaton CX
Is Customer Journey Mapping a tired fad from 2013? Or a critical tool for sparking customer-centric change? 💥 The answer lies not in the map itself, but in the mapping process.
Steve DiGioia
MAY 2, 2022
So, what can pro wrestling teach us about customer service? 5 Things Pro Wrestling Teach Us About Customer Service. RELATED POST: Why Mom Was Right About Anticipatory Service. The post 5 Things Pro Wrestling Teach Us About Customer Service appeared first on Steve DiGioia Customer Service Blog. Well, plenty.
ShepHyken
JUNE 18, 2021
He writes about the 7 customer service elements that ensure your shoppers stay happy and included. Nowadays, customers fall in love with brands that are socially attentive and care about their specific wants and needs. The post Guest Post: How to Care About Your Customers appeared first on Shep Hyken.
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But many companies wonder about their own CX maturity and how they can start improving their operations and processes to deliver strategic, exceptional CX. Inside you will learn more about Verint’s Digital Maturity Model, where we share real tactics and strategies based on what has worked for our clients around the world.
Speaker: Nicholas Zeisler, CX Strategist & Fractional CXO
NPS and C-SAT become the keys to the realm, but offer no true insights. So how do you reach a place where VoC actually provides clarity?
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Download our study of 1,000 contact center agents in the US and UK to find out what major challenges are facing contact center agents today – and what your company can do about it. What does it take to engage agents in this customer-centric era?
Advertiser: Interactions LLC
As customer care channels continue to evolve and expand, there’s been a lot of debate about which channels customers actually prefer to interact with brands. Based on a recent Harris Poll, learn why consumers choose one channel over another, and how common frustrations with specific channels drive consumers to pick alternatives.
Advertiser: ZoomInfo
Read on to learn more about how intent data can save salespeople time -- while capturing more qualified leads in the process! By using the power of intent data, capturing buyer interest has become more feasible for sales. Not only that, but using it will save immense time during your workflow; a win-win on all fronts.
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Read on in this study to find out more about how this data shows the accuracy of the gap. We took a look at Automatic Speech Recognition (ASR) data from ourselves and our competitors to see what evidence there is of a gender gap in ASR.
Speaker: Jeb Dasteel, Former CCO, Oracle and Owner, Dasteel Consulting
Tune in on March 4th and learn about things such as: How to organize for success. You are invited to learn from Jeb about what he did successfully (do what Jeb did) and what he did that didn’t work out so well (don’t do what Jeb did). What to measure (and what to NOT measure). How to align with your CEO’s objectives.
Speaker: Tom Vander Well, President & CEO, Intelligentics
As businesses contemplate the various options available, questions naturally arise about the pros and cons of various communication channels, the costs involved, and whether customers will use them. Technology is allowing for a growing number of communication channels between businesses and their customers. And there’s the rub.
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