USAN

MARCH 18, 2019

March 18, 2019 – USAN, a provider of cloud-based customer engagement solutions, today announced the availability of Agent Desktop for Amazon Connect and Dialer for Amazon Connect. Now, with USAN Contact Suite, organizations can seamlessly add agent desktop and outbound calling functionality to their Amazon Connect infrastructure.

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USAN

AUGUST 27, 2021

Work with an experienced partner like USAN that can help you obtain actionable, quantifiable insights. Contact USAN to learn more about speech analytics and other customer engagement tools. The post Speech Analytics: The Myths, The Truths, and Best Practices appeared first on USAN.

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USAN

AUGUST 19, 2021

We created USAN Contact Suite to extend the power of Amazon Connect even further by providing additional functionalities that enrich the experience of both agents and customers. For more information about how Amazon Connect strengthens contact centers, enabling the best customer experience possible, contact us today.

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USAN

DECEMBER 16, 2021

By looking for patterns in these data, you can derive insights about the channels most likely to drive loyalty and, as a result, the most value for your brand. At USAN, we are committed to ensuring businesses have the tools to create a metric-driven omnichannel experience. Customer Retention.

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USAN

MARCH 1, 2022

If you’re ready to make CX changes in your organization, USAN can help. To find out more about our suite of contact center applications, reach out today. The post Change Management and the CX Assessment appeared first on USAN. We deliver cloud-based, omnichannel experiences that help you see through the lens of the customer.

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USAN

NOVEMBER 8, 2021

To learn more about how USAN Services for Amazon Connect can deliver proactive customer service and engagement, visit us here today. The post Using Data to Predict Customer Intent appeared first on USAN.

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USAN

DECEMBER 7, 2021

Modern chatbots can update customers on the status of their service tickets, remind them to redeem digital coupons before they expire, and reach out with information about existing services that the customer has previously shown interest in. . The post How AI and Chatbots Improve Customer Experience appeared first on USAN.

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USAN

JULY 24, 2018

USAN’s solution gives customers the ability to quickly connect Dialogflow Enterprise Edition to existing corporate telephony networks leveraging Google Cloud Platform and Kubernetes. USAN’s Dialogflow Telephony Bridge makes the adoption of natural conversational speech IVR solutions quick, easy and with less risk. About USAN.

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USAN

OCTOBER 22, 2017

October 23, 2017 – USAN, a provider of cloud-based omnichannel customer engagement solutions, today announced the availability of Visual IVR for Amazon Connect on AWS Marketplace. USAN customers today demand service that is fast and easy. USAN customers therefore “zero out” to agents less frequently, improving IVR containment rates.

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USAN

JUNE 26, 2018

Before contact center leaders can embrace Amazon Connect, they need to change how they think about contact center infrastructure. About USAN: USAN is a pioneer in omnichannel communications and cloud deployments. Automatic Call Distributors (ACDs) have been around since the 1970s.

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USAN

MAY 3, 2022

Instead of making the agent go to the CRM system, manually open a case, and enter all relevant details about the interaction, an automated system can do all of this immediately and without agent input. To learn more about building a tech stack that helps increase agent engagement, get in touch today.

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USAN

AUGUST 28, 2018

At USAN, we’ve helped many clients determine the TCO of moving to Amazon Connect. Similarly, you can increase your agent headcount during busy periods without worrying about licensing. Total cost of ownership (TCO) is an important factor to consider when deciding whether or not to migrate your contact center to the cloud.

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Call Experts

FEBRUARY 18, 2021

Want to learn more about how a contact center can support your customer experience? Aspect is a great place to learn more about the latest and greatest customer journey tips and strategies. . Engage by USAN. Personalization – products, services, customer history, etc. Check out this blog. . Contact Center.

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USAN

JUNE 14, 2022

To learn more about optimizing your workforce with the right tools and technologies, get in touch today. The post 4 Contact Center Strategies to Combat Agent Attrition appeared first on USAN. Workforce optimization tools and technologies make that goal increasingly achievable.

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USAN

MAY 10, 2022

To learn more about engaging contact center agents in a way that helps you do both, get in touch today. The post 4 Ways to Improve Agent Engagement appeared first on USAN. It’s one of the biggest differentiators for companies trying to recruit top candidates and retain their most valued members.

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USAN

AUGUST 6, 2021

The Truth About Chatbots and Customer Experience. The truth about chatbots is that they’re great customer service solutions — but not when they’re relied on as the only customer service solutions. To learn more about chatbots, contact us today. The post The Truth About Chatbots Today appeared first on USAN.

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USAN

SEPTEMBER 3, 2021

Forget to follow up — Ensure that the chatbot works with the notification and CRM system so that it can follow up with customers about incomplete queries and integrate into the overall customer journey. The post The Do’s and Don’ts of How to Use Chatbots for Customer Service appeared first on USAN.

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USAN

APRIL 26, 2017

USAN, in association with ContactBabel, has just published a nearly 200-page report on that topic—50 charts deep, covering all the critical topics that make up today’s self-service investment strategy. And we’ll talk about it more fully next time. Interested in learning more about the state of Customer Self-Service?

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