ShepHyken

AUGUST 21, 2020

Prioritize human needs (customers, partners and employees). Employees, partners, and customers expect more from the organizations they support and interact with. Employees, partners, and customers expect more from the organizations they support and interact with. Now, this old model is showing its age in many industries!

Customer Experience 615

Customer Experience Government Feedback Management 615

24-7 InTouch

FEBRUARY 13, 2024

Mexico is truly special with a talented bilingual workforce that is also geographically close to our US-based client partners,” said Mike Henderson, Global Chief Operating Officer at IntouchCX. About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions.

Contact Center 119

Contact Center Business Process Outsourcing outsourcing Call Center 119

Beyond Philosophy

FEBRUARY 8, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. I need to use the restroom. My podcast partner only got two of five, but that was still pretty good, considering he’s from Ohio. It’s simple enough, yes? How did you do?

Scripts 195

Scripts Consulting Consulting Personalization 195

Outsource Consultants

APRIL 15, 2024

Political campaigns are a whirlwind of activity, and with this year’s election approaching, securing the right call center partner is crucial. Look for partners with agents specifically trained for political campaigns. Partnering with a call center that offers an “omni-channel” approach is key.

Call Center 67

Call Center Telemarketing Self service Surveys 67

IdeasUnlimited

MARCH 6, 2024

This service is not just about addressing customer queries; it’s about embodying the voice and ethos of your brand, ensuring that each interaction adds value to your customer’s experience. Such a wide array of services makes IdeasUnlimited a versatile partner for businesses looking to enhance their customer engagement strategies.

Customer Support 105

Customer Support Brand ambassadors Call Center Enterprise 105

Beyond Philosophy

JULY 13, 2021

We discussed this topic of outsourcing on a recent podcast , where my co-host shared a story about his friend who ordered a trampoline. When they called the vendor about the issues, the trampoline vendor was not as responsive as they had hoped since the installation was the third-party company’s responsibility.

outsourcing 418

outsourcing Customer Experience Journey mapping Call Center 418

Beyond Philosophy

OCTOBER 19, 2023

Today, we will discuss why customers change their minds and what you can do about it. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! All of us have two ways of thinking about things. There are all kinds of different dichotomies within us.

Journey mapping 221

Journey mapping Sales Surveys Education 221

Outsource Consultants

FEBRUARY 26, 2024

But it’s about how it impacts our BPO partners, helping them elevate their game through digital transformation. We’ve partnered with digital transformation consulting firms and AI service providers to assist our BPO partners to elevate CX. ’ I light up. I thrive on those chats.

Call Center 67

Call Center outsourcing Customer Service Consulting 67

ShepHyken

OCTOBER 6, 2020

Top Takeaways: The year 2020 has thrown us into the future technologically. Companies must have a point of view, share it with the world, take action and be transparent about the journey. Look beyond your product and think about the human being that is your customer. Become a partner in life to your customer.

Customer Experience 307

Customer Experience Technology Customer Service 307

Totango

APRIL 9, 2024

I’m really geeking out about what we’re learning [regarding] rolling out a digital customer success strategy [focused on] product insights — not just if the customer is using the product, but which aspects they’re using and how we can double down on those to drive retention and growth,” she said. “My

Sales 106

Sales Outbound sales Revenue potential Accountability 106

BlueOcean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. Trust both your incoming new partner & your outgoing incumbent to conduct the transition with professionalism – this won’t be their first rodeo. That’s just a fact so, you need to work with it.

outsourcing 71

outsourcing Customer Care Best practices Management 71

Outsource Consultants

DECEMBER 13, 2023

Here are a few of the region’s biggest draws for US companies. A Stone’s Throw from the US Even though Caribbean vacations seem like a world away when booking your flight, the region is pretty close to the United States in business terms. This makes them well-suited for handling customer support services for US companies.

outsourcing 67

outsourcing Bilingual agents Business Process Outsourcing Government 67

Momentum Telecom

JANUARY 9, 2024

This acquisition is a significant milestone for us as it not only expands our global reach while enhancing our capabilities to provide unparalleled services to our customers,” said Todd Zittrouer, CEO of Momentum. About Momentum: We unleash human momentum with collaboration, connectivity, and communications technology.

Management 116

Management Customer centricity Enterprise Service level 116

Outsource Consultants

APRIL 4, 2024

. “This achievement is a direct result of the dedication and hard work of our exceptional team, our loyal clients, and our valued BPO partners. About Outsource Consultants Outsource Consultants is a CX advisory firm that specializes in matching top companies with outsourced call centers that are a perfect fit.

Consulting 67

Consulting Consulting outsourcing Call Center 67

JustCall

MAY 26, 2022

We are excited to launch our Partner Program that will help agencies, IT businesses & affiliate marketers to earn revenue while helping SMBs with digital transformation. We have two kinds of partner programs – 1) Affiliate Partner Program: Refer customers to JustCall & earn recurring commissions. How it works?

CRM 98

CRM APIs Sales Technology 98

24-7 InTouch

NOVEMBER 2, 2023

Kozlowich added “We understand the importance of growth with continuity especially for our client partners, and we are committed to building on that to drive positive change.”

Real estate 111

Real estate Finance Contact Center Technology 111

VirtualPBX

MARCH 1, 2022

We are the perfect partnership because our forward-thinking leadership makes us a strong association. Let us tell you why in our new partner webinar. Partner Webinar Kickoff. We invite you to learn more about VirtualPBX and what we stand for. Partner Webinar Overview. We want to help you succeed.

voip 98

voip Accountability Marketing Sales 98

BlueOcean

FEBRUARY 14, 2024

You and your outsourced partner should both have senior eyes on results, continual improvement, and gaps at least quarterly. Find a partner who can pivot. If you are an organization that can start/stop/change on a dime, you need a partner who can go on that ride with you. An ‘us versus them’ mindset. Ill-defined KPIs.

SaaS 71

SaaS outsourcing Brand ambassadors Average Handle Time 71

24-7 InTouch

OCTOBER 12, 2023

“Opening our second greenfield geography in a year truly demonstrates our ability to grow successfully in strategic markets for our clients partners,” said Greg Fettes, Founder and Chief Executive Officer at IntouchCX. To learn more about us, visit intouchcx.com The post IntouchCX Announces Expansion Into Egypt appeared first on IntouchCX.

Finance 64

Finance Education Marketing Technology 64

Solvvy

MAY 20, 2022

Over the next week or two, I’ll share more detailed information on why this next phase of our journey makes perfect sense for our employees, partners and most of all, for our valued customers. Justin has been a stabilizing, tireless partner to me and the rest of the team. Solvvy is now part of the Zoom family!

SaaS 126

SaaS B2B Management Marketing 126

IdeasUnlimited

FEBRUARY 14, 2024

The internet serves as a vast marketplace where consumers explore, engage, and make informed decisions about products and services. The Digital Edge: Your Digital Partner: In the vast landscape of digital marketing service providers, The Digital Edge stands out as a beacon of trustworthiness and expertise.

Marketing 98

Marketing Engineering industry standards Advertising 98

Global Response

DECEMBER 21, 2023

Cultural and Language Alignment with Customers Cultural and linguistic alignment makes a massive difference in the quality of customer service provided, and it’s obvious that US-based call centers will have a stronger cultural and linguistic alignment than those that are located further away.

Call Center 62

Call Center outsourcing Finance Healthcare 62

The Northridge Group

AUGUST 23, 2022

Companies that employ outsourcing partners need assistance monitoring the performance of both their internal contact center associates and the associates of their outsourcing partner. The outsourcing partner is employed all year round but is primarily needed during the open enrollment period, from October through January.

Healthcare 120

Healthcare Contact Center outsourcing contact center associations 120

Outsource Consultants

JUNE 21, 2023

During this trip, we asked our BPO partners for their opinions on several facets of the industry, including what it takes to have a successful partnership with a call center. To create a focus on strong partnerships, your company will need to ensure you stay active and aware of your partner. This is what they had to say.

outsourcing 67

outsourcing Call Center Contact Center Technical Support 67

AWS Machine Learning

OCTOBER 24, 2023

This post is co-authored by Dhurjati Brahma, Senior Systems Architect at T-Mobile US, Inc and Jim Chao, Principal Engineer/Architect at T-Mobile US, Inc and Nicholas Zellerhoff Associate Systems Architect at T-Mobile US, Inc. T-Mobile US, Inc. In addition, market research based on U.S.

APIs 92

APIs Engineering Metrics Technology 92

Outsource Consultants

MARCH 28, 2023

“We are so grateful for our dedicated team, loyal clients and BPO partners who have all contributed to our success.” About Outsource Consultants Outsource Consultants is a call center outsourcing advisory firm that specializes in matching top companies with outsource call centers that are a perfect fit.

Consulting 128

Consulting Consulting outsourcing Call Center 128

24-7 InTouch

JANUARY 13, 2023

“We recognized there was a huge opportunity for us to rebrand ourselves to further showcase our commitment to innovating in an industry that really needs it. About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions. To learn more about us, visit intouchcx.com.

Employee engagement 98

Employee engagement Contact Center Technology Marketing 98

Vcaretec

JUNE 6, 2022

We’re about to break down the six biggest myths in outsourced customer service for you. But first, let’s take a moment to talk about you, the customer experience executive. But first, let’s take a moment to talk about you, the customer experience executive. Bill in Marketing & Communications.“But and… Cheryl in Operations.

outsourcing 95

outsourcing Customer Service Customer Care Wireless 95

Aspect

MARCH 16, 2021

Partner Spotlight Series ? focuses on Aspect’s top partners around the globe and highlights the impact on agent and customer experiences. ? . iLink Solutions , an ARCOM Group company , was founded in 2005 and has been an Aspect partner since 2007. Learn more about Aspect Via in Brazil. Who is iLink Solutions ? .

Consulting 118

Consulting Consulting Contact Center Marketing 118

CSM Magazine

SEPTEMBER 8, 2023

Hugely exciting news concerning the closer integration between Genesys and Salesforce; a move that automatically strengthens Sabio’s position as Europe’s leading Digital Experience Transformation Services partner. Our track record with Genesys – one of our closest strategic partners – is just as impressive.

CRM 52

CRM Enterprise Consulting Consulting 52

IdeasUnlimited

MARCH 28, 2024

The company’s focus on customer satisfaction and brand representation makes it an ideal partner for businesses aiming to reach new heights. Our unwavering commitment to excellence and our ability to adapt to the ever-changing landscape of customer service have set us apart in the industry.

Call Center 52

Call Center Benchmark Best practices Customer Support 52

VirtualPBX

MARCH 10, 2022

Becoming A High-Earning VoIP Partner. This week we discussed why VirtualPBX provides the perfect partnership in our “Becoming a High-Earning VoIP Partner” webinar. The partner webinar recap is available for viewing now. Also, we answer questions about the structure of this program and why to choose us.

voip 98

voip Sales Accountability Marketing 98

Outsource Consultants

JUNE 8, 2023

In his capacity as a trusted advisor and thought leader, he will provide invaluable insights both internally and to our esteemed clients and BPO partners. In Tierney’s words, “I look forward to working with Outsource Consultants to link companies with their best match BPO partners.

Consulting 67

Consulting Consulting outsourcing Call Center 67

Real Blue Sky

SEPTEMBER 12, 2023

This brings us to a solution that, while not new, is often overlooked or misunderstood: outsourcing. Strategic outsourcing, where the business partners with experts who specialize in contact center vendor management. One of the main concerns businesses have about outsourcing is the potential risk to their brand reputation.

outsourcing 105

outsourcing Management Customer Service Contact Center 105

VirtualPBX

MARCH 14, 2024

With VirtualPBX as your trusted partner, meet the business tax deadline with confidence and peace of mind. Call us today at 888.825.0800 to speak to an expert about upgrading your business faxing strategy! The post Business Tax Deadline: IRS Fax Submission Simplified appeared first on VirtualPBX.

voip 111

voip 111