24-7 InTouch

FEBRUARY 13, 2024

“Mexico is truly special with a talented bilingual workforce that is also geographically close to our US-based client partners,” said Mike Henderson, Global Chief Operating Officer at IntouchCX. About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions.

Contact Center 119

Contact Center Business Process Outsourcing outsourcing Call Center 119

24-7 InTouch

APRIL 17, 2024

“We are excited for what the future holds for us as we continue to grow and empower our teams to think beyond conventional boundaries while delivering outstanding results for our global client partners.” Learn more about the Stevie Awards at [link]. To learn more about us, visit intouchcx.com.

Contact Center 105

Contact Center Technology Sales Management 105

Beyond Philosophy

OCTOBER 19, 2023

Today, we will discuss why customers change their minds and what you can do about it. Watch Colin talking about this on YouTube: Subscribe to our YouTube channel here to see all the latest videos! All of us have two ways of thinking about things. There are all kinds of different dichotomies within us.

Journey mapping 221

Journey mapping Sales Surveys Education 221

Beyond Philosophy

JULY 13, 2021

We discussed this topic of outsourcing on a recent podcast , where my co-host shared a story about his friend who ordered a trampoline. When they called the vendor about the issues, the trampoline vendor was not as responsive as they had hoped since the installation was the third-party company’s responsibility.

outsourcing 418

outsourcing Customer Experience Journey mapping Call Center 418

IdeasUnlimited

MARCH 6, 2024

This service is not just about addressing customer queries; it’s about embodying the voice and ethos of your brand, ensuring that each interaction adds value to your customer’s experience. Such a wide array of services makes IdeasUnlimited a versatile partner for businesses looking to enhance their customer engagement strategies.

Customer Support 105

Customer Support Brand ambassadors Call Center Enterprise 105

ShepHyken

DECEMBER 24, 2023

I have added my comments about each article and would like to hear what you think too. My Comment: If you’ve been following my work, then you know I’m a huge fan of the employee experience driving the customer experience, which is what this article is about. For many companies, they are still talking about how to best use AI.

Customer Service 162

Customer Service B2C B2B Customer Experience 162

Outsource Consultants

FEBRUARY 26, 2024

We pride ourselves on helping to navigate our clients and align them with those strong performing BPOs that are high character, with honesty and integrity. The benefit for our clients is ongoing performance management, where we literally check in monthly on how the BPO provider is performing.

Call Center 67

Call Center outsourcing Customer Service Consulting 67

Momentum Telecom

JANUARY 9, 2024

This acquisition is a significant milestone for us as it not only expands our global reach while enhancing our capabilities to provide unparalleled services to our customers,” said Todd Zittrouer, CEO of Momentum. “We are happy to join forces with Momentum to enhance our global outreach and better serve customers.

Management 116

Management Customer centricity Enterprise Service level 116

Totango

APRIL 9, 2024

Our CS and sales experts say, “Neither.” Chris Dishman , SVP of Customer Success for Totango & Catalyst, hosted a roundtable discussion with industry leaders, including Rashmi Chari , Head of Global Customer Success for ThousandEyes, Kevin McIntyre , Chief Revenue Officer for Dealfront, and Madelyn DePrey , VP of Customer Success for Aircall.

Sales 110

Sales Outbound sales Revenue potential Accountability 110

BlueOcean

MARCH 19, 2024

On the Blue Ocean blog, we talk a lot about the process of sourcing a strategic partner for your outsourced customer care program. Trust both your incoming new partner & your outgoing incumbent to conduct the transition with professionalism – this won’t be their first rodeo. That’s just a fact so, you need to work with it.

outsourcing 71

outsourcing Customer Care Best practices Management 71

Outsource Consultants

MAY 8, 2024

The country boasts the third-largest workforce in Latin America, with a significant portion possessing strong English skills – a historical advantage due to close ties with the US. By partnering with you, we can identify the Colombian call center that perfectly aligns with your vision. That’s where Outsource Consultants come in.

outsourcing 67

outsourcing Call Center Education Consulting 67

24-7 InTouch

NOVEMBER 2, 2023

Mitul and Shane are proven leaders who have been instrumental in our growth and success, and I am excited for their new roles and for what’s next in our company’s evolution as a disruptive market leader.” Kotecha has held roles with IntouchCX as Chief Financial Officer, and most recently, President and Chief Operations Officer.

Real estate 111

Real estate Finance Contact Center Technology 111

Outsource Consultants

APRIL 4, 2024

“This achievement is a direct result of the dedication and hard work of our exceptional team, our loyal clients, and our valued BPO partners. We are grateful for their contributions to our continued success.”

Consulting 67

Consulting Consulting outsourcing Call Center 67

24-7 InTouch

MAY 3, 2024

As a module within IntouchCX’s proprietary Superpunch app, Superpunch Care aims to empower employee well-being using recent advances in AI technology and well-grounded psychological markers in language and data. The study showed some improved measures of engagement, which helped us learn more about the well-being needs of our agents.

Enterprise 59

Enterprise Metrics Technology Personalization 59

JustCall

MAY 26, 2022

We are excited to launch our Partner Program that will help agencies, IT businesses & affiliate marketers to earn revenue while helping SMBs with digital transformation. We have two kinds of partner programs – 1) Affiliate Partner Program: Refer customers to JustCall & earn recurring commissions.

CRM 98

CRM APIs Sales Technology 98

Outsource Consultants

MARCH 28, 2023

We are so grateful for our dedicated team, loyal clients and BPO partners who have all contributed to our success.” About Outsource Consultants Outsource Consultants is a call center outsourcing advisory firm that specializes in matching top companies with outsource call centers that are a perfect fit.

Consulting 128

Consulting Consulting outsourcing Call Center 128

VirtualPBX

MARCH 1, 2022

Our wide range of capabilities helps support our customers’ business needs to be competitive in today’s market. We are the perfect partnership because our forward-thinking leadership makes us a strong association. Let us tell you why in our new partner webinar. Partner Webinar Kickoff.

voip 98

voip Accountability Marketing Sales 98

Outsource Consultants

DECEMBER 13, 2023

Here are a few of the region’s biggest draws for US companies. A Stone’s Throw from the US Even though Caribbean vacations seem like a world away when booking your flight, the region is pretty close to the United States in business terms. This makes them well-suited for handling customer support services for US companies.

outsourcing 67

outsourcing Bilingual agents Business Process Outsourcing Government 67

Solvvy

MAY 20, 2022

It’s been a hallmark of our culture here at Solvvy these last few years and today is a day we have so much to be especially grateful for! Over the next week or two, I’ll share more detailed information on why this next phase of our journey makes perfect sense for our employees, partners and most of all, for our valued customers.

SaaS 126

SaaS B2B Management Marketing 126

The Northridge Group

AUGUST 23, 2022

Companies that employ outsourcing partners need assistance monitoring the performance of both their internal contact center associates and the associates of their outsourcing partner. The outsourcing partner is employed all year round but is primarily needed during the open enrollment period, from October through January.

Healthcare 120

Healthcare Contact Center outsourcing contact center associations 120

24-7 InTouch

OCTOBER 12, 2023

Opening our second greenfield geography in a year truly demonstrates our ability to grow successfully in strategic markets for our clients partners,” said Greg Fettes, Founder and Chief Executive Officer at IntouchCX. IntouchCX plans to open its state-of-the-art center of excellence campus in Cairo in the weeks to come.

Finance 64

Finance Education Marketing Technology 64

24-7 InTouch

JANUARY 13, 2023

“We recognized there was a huge opportunity for us to rebrand ourselves to further showcase our commitment to innovating in an industry that really needs it. Our transformed brand evokes what our strategy and North Star are,” said Wilma Chan, EVP of Marketing at IntouchCX. “As

Employee engagement 98

Employee engagement Contact Center Technology Marketing 98

24-7 InTouch

MAY 14, 2024

I’m honored to receive these recognitions from BPrO, and am proud of the positive impact we continue to make on our employees, clients, and the communities we serve,” said Ramírez. “We About IntouchCX IntouchCX is a global leader in customer experience management, digital engagement, and technology solutions.

Business Process Outsourcing 59

Business Process Outsourcing Customer Experience outsourcing Benchmark 59

Call Design

MAY 15, 2024

Nimesh Dhanak, CEO of Call Design, states, “This partnership with ProHance is a transformative step for us in extending our value to a growing customer base. For more information about Call Design and ProHance, visit [link] and [link].

60

60

Vcaretec

JUNE 6, 2022

We’re about to break down the six biggest myths in outsourced customer service for you. But first, let’s take a moment to talk about you, the customer experience executive. But first, let’s take a moment to talk about you, the customer experience executive. But they’re our customers - only we can help them!”

outsourcing 95

outsourcing Customer Service Customer Care Wireless 95

IdeasUnlimited

FEBRUARY 14, 2024

The internet serves as a vast marketplace where consumers explore, engage, and make informed decisions about products and services. The Digital Edge: Your Digital Partner: In the vast landscape of digital marketing service providers, The Digital Edge stands out as a beacon of trustworthiness and expertise.

Marketing 98

Marketing Engineering industry standards Advertising 98

Outsource Consultants

JUNE 8, 2023

In his capacity as a trusted advisor and thought leader, he will provide invaluable insights both internally and to our esteemed clients and BPO partners. In Tierney’s words, “I look forward to working with Outsource Consultants to link companies with their best match BPO partners.

Consulting 67

Consulting Consulting outsourcing Call Center 67

VirtualPBX

MARCH 10, 2022

Becoming A High-Earning VoIP Partner. This week we discussed why VirtualPBX provides the perfect partnership in our “Becoming a High-Earning VoIP Partner” webinar. The partner webinar recap is available for viewing now. Also, we answer questions about the structure of this program and why to choose us.

voip 98

voip Sales Accountability Marketing 98

BlueOcean

FEBRUARY 14, 2024

You and your outsourced partner should both have senior eyes on results, continual improvement, and gaps at least quarterly. Find a partner who can pivot. If you are an organization that can start/stop/change on a dime, you need a partner who can go on that ride with you. An ‘us versus them’ mindset. Ill-defined KPIs.

SaaS 71

SaaS outsourcing Brand ambassadors Average Handle Time 71

CSM Magazine

SEPTEMBER 8, 2023

Hugely exciting news concerning the closer integration between Genesys and Salesforce; a move that automatically strengthens Sabio’s position as Europe’s leading Digital Experience Transformation Services partner. In line with that, we’ve been strengthening our expertise in Genesys and Salesforce technologies.

CRM 52

CRM Enterprise Consulting Consulting 52

IdeasUnlimited

MARCH 28, 2024

The company’s focus on customer satisfaction and brand representation makes it an ideal partner for businesses aiming to reach new heights. Our unwavering commitment to excellence and our ability to adapt to the ever-changing landscape of customer service have set us apart in the industry.

Call Center 52

Call Center Benchmark Best practices Customer Support 52

Momentum Telecom

NOVEMBER 21, 2023

“We are thrilled to combine teams and expertise with Momentum and continue our commitment to pushing the boundaries of innovation in the world of voice-enabled Microsoft Teams and collaboration. About Momentum: We unleash human momentum with collaboration, connectivity, and communications technology.

Technology 111

Technology Management Marketing 111

Outsource Consultants

JUNE 21, 2023

In order to foster a strong relationship and understand the perspective of call centers in the region, our team recently visited Kenya and South Africa. During this trip, we asked our BPO partners for their opinions on several facets of the industry, including what it takes to have a successful partnership with a call center.

outsourcing 67

outsourcing Call Center Contact Center Technical Support 67

Momentum Telecom

OCTOBER 24, 2022

You may be familiar with a small subset of Momentum’s services – but you and your customers can benefit from knowing about our role as a managed cloud service provider. Your reputation is linked to your partners’ reputations – so you only want to partner with experienced and reliable managed cloud service providers.

Management 98

Management Interactive Voice Response CRM Technology 98

Aspect

MARCH 16, 2021

Partner Spotlight Series ? focuses on Aspect’s top partners around the globe and highlights the impact on agent and customer experiences. ? . iLink Solutions , an ARCOM Group company , was founded in 2005 and has been an Aspect partner since 2007. Learn more about Aspect Via in Brazil. Who is iLink Solutions ? .

Consulting 118

Consulting Consulting Contact Center Marketing 118

Comm100

NOVEMBER 15, 2022

To meet their customers’ needs, CCaaS providers are partnering with digital communication platforms to add digital omnichannel capabilities to their product offering. Why are CCaaS solution providers partnering with digital communication platforms? Telephone support simply can’t meet these expectations. Grow customer base.

Upselling 84

Upselling Chatbots Customer retention Analytics 84

Toister Performance Solutions

AUGUST 10, 2023

How to grow your rapport skills Most of us have a good foundation of rapport skills. These are the skills we use to make friends and build relationships with people outside of work. The key is identifying and using these same skills with customers. Listening Skills Customer service is about helping people.

Customer Service 95

Customer Service Scripts Personalization Feedback 95