Myra Golden Media

JUNE 13, 2017

• Workshop attendees have said, “ Myra’s positive attitude really makes me feel that one person can completely change another’s state of being ” and “ Each one of us walked away with something new, and all of us feel we could have sat and listened to her for days! ”. Training is customized to your needs.

Education 166

Education Personalization Customer Service Management 166

Help Scout

AUGUST 22, 2023

Understanding your brain's natural rhythms can help you make the most of your day. Read the full article

75

75

Talkdesk

DECEMBER 18, 2020

A 10-year acceleration in ecommerce buying driven by the pandemic, in combination with the seasonal spike in gift buying, is about to create an unprecedented volume of holiday retail returns. Salesforce estimates that approximately 30% of all global holiday purchases in 2020 will be returned—about $280 billion worth of lost merchandise sales.

Personalization 106

Personalization Sales Customer Care Surveys 106

Toister Performance Solutions

NOVEMBER 11, 2021

In this one featuring Los Angeles Dodgers pitcher, Max Scherzer, Scherzer uses baseball analogies to coach an applicant looking for a sales management position. What's struck me about these commercials is the strength of Indeed's brand promise: "We help people get jobs."

Advertising 62

Advertising Coaching Consulting Consulting 62

Contact Center Geek

JANUARY 3, 2019

Lessons on Customer Experience are all around us, if we just look for them. All of us, after all, are customers first. Metallica, the metal band that has been around since the 1980s, could teach us all something about Customer Experience. It was the first time many of us had seen them since the late 80s or early 90s.

Customer Experience 59

Customer Experience Customer Support Marketing Technology 59

Amity

APRIL 7, 2016

For us, while it generally doesn’t matter who and what Kanye actually is, perhaps this fact shouldn’t be overlooked: Whether we’d like to admit it or not, Kanye knows more about his "market" and his potential "market" than any celebrity living today. Never Forget about Quality. Closing Word.

Technology 84

Technology Marketing 84

ShepHyken

APRIL 16, 2024

My friend apologized for making a mess, and the woman’s response surprised both of us. She was friendly and funny, and her positive attitude about her job inspired us. She was friendly and funny, and her positive attitude about her job inspired us. It can give us a sense of purpose. Elevate the ordinary.

Customer Service 356

Customer Service Personalization Customer Experience 356

Beyond Philosophy

APRIL 25, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Narratives draw us in and interest us in what happens next. However, another reason we like stories is it helps us remember things. A brand that uses this tactic is Ikea.

Customer emotions 195

Customer emotions Engineering Education Personalization 195

Up Your Service

APRIL 7, 2015

The post Innovation and Process: What Football Teaches Us About Customer Experience appeared first on UP Your Service. Where do you see tradition and innovation working together to serve the clients, customers and colleagues in your organization?

Customer Experience 91

Customer Experience Education Finance Best practices 91

LiveChat

OCTOBER 19, 2015

They decided to show how much they care about polar bears, the stars of their campaigns. This marketing type too often is being used badly. I know: It’s a funny start for a post about superiority of cause marketing over other marketing types. Cause marketing is about making a difference. Like, for example, Coke.

Marketing 75

Marketing Advertising Sales Management 75

Mindtouch

FEBRUARY 19, 2018

And for those of us who value customer success , there’s a lot we can learn from this relatively recent change. What does this tell us? And any company looking to promote customer success needs to be able to provide the best experience possible, regardless of what device their customer is using.

Engineering 48

Engineering Sales Customer Support Customer Experience 48

Customers That Stick

FEBRUARY 4, 2016

This feed has moved to: [link] Update your reader now with this changed subscription address to get your latest updates from us. We've Moved! Update your Reader Now.

Customer Service 101

Customer Service 101

Eptica

SEPTEMBER 10, 2015

Date: Friday, September 11, 2015 What the latest Apple launch tells us about customer service. Whether it is researching products online before purchase, asking advice about set-up or dealing with issues, consumers rely on electronics manufacturers’ digital channels for fast, accurate support.

Multichannel 76

Multichannel Customer Service Banking Self service 76

Beyond Philosophy

APRIL 19, 2024

“Did I tell you about the time I …” These seven words are one of many ways we signal one of our favorite things is coming next: a story. Examples of successful brand storytelling like how Ikea helps us buy their assemble-it-yourself furniture because it’s far more affordable that way.

Marketing 221

Marketing Personalization 221

PeopleMetrics

NOVEMBER 10, 2014

The first step in identifying the areas of resistance is to think about the emotional experience from the customer perspective. Not David, Michelangelo’s representation of the biblical hero, but David, the manifestation of all the best things about your organization, people, and services.

Customer Experience 93

Customer Experience Banking Accountability Customer centricity 93

Beyond Philosophy

DECEMBER 2, 2023

I often say, “None of us are as clever as all of us.” ” However, sayings are more useful when they can spur action. So, we have a proposition for you: If you have something you want to say about experiences or technology, statistics, or reports, feel free to share them via video. Check it out here.

Customer Experience 359

Customer Experience Consulting Consulting Education 359

Talkdesk

AUGUST 28, 2015

I have since looked into options for switching ISPs and have talked a serious amount of trash about my current provider. My problem was eventually resolved, but the experience left a bad taste in my mouth. A month later, I still remember the frustration. In fairness, I have dealt with this particular call center before.

Interactive Voice Response 73

Interactive Voice Response Customer Service call center software Call Center 73

Beyond Philosophy

FEBRUARY 2, 2024

They are British idioms and when he employ these expressions with his American pals, they usually don’t know he is talking about. It demonstrates the importance of the words you use to communicate and how easy it is to miscommunicate or not communicate at all. So, why be casual about the language employed in customer communication?

Scripts 221

Scripts Consulting Consulting Customer Experience 221

CX Accelerator

NOVEMBER 7, 2023

The representative on the phone went so far as to tell me that I should try calling my credit card company to see if they had any information about my flights. Ben Motteram , reminding us that we must act on our voice of customer data adds: 7) monitor their NPS (Net Promoter Score) on dashboards but do nothing to try to improve it.

Customer centricity 316

Customer centricity Airlines Feedback Construction 316

Beyond Philosophy

JULY 16, 2022

If you do, could vote for us in the People’s Choice Podcast Award? Jane asked us for advice on how to increase their survey response rates to get the data they need, and also how to get the local team to get on board with the data collection process. Tell us about it here. We hope you enjoy today’s show.

Consulting 394

Consulting Consulting Surveys Customer Experience 394

Beyond Philosophy

DECEMBER 29, 2023

Each of us has three things we learned in the past year that we think can help all of us moving forward into 2024. For example, you may have heard Colin share about his wife, Lorraine, and her back surgery this year—a major undertaking that necessitated extensive physical therapy during recovery. Check it out here.

Consulting 221

Consulting Consulting Customer centricity Education 221

Integrity Solutions

SEPTEMBER 12, 2023

As coaches, it’s up to us to put each player in the best position to succeed, teaching the mindset, skillset and disciplined processes needed to win the next play. Negotiation should be about uncovering and addressing questions or concerns that remain in the way: What previous objections or concerns remain?

Sales 101

Sales Coaching Scripts Personalization 101

Beyond Philosophy

APRIL 11, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: One of the things I talk about a lot with clients is customer emotions. One good thing about the Job to Be Done framework is it’s simple to understand.

Customer emotions 195

Customer emotions Marketing Personalization Sales 195

ShepHyken

JULY 29, 2020

We want our customers to always have a good experience with us—one they can count on always happening every time they do business with us. If, for some reason, there is a problem, we want our customers to know they can always count on us to resolve it for them. This is not about a boring experience.

Customer Service 637

Customer Service Feedback Customer Experience Marketing 637

ShepHyken

FEBRUARY 13, 2024

The Ford costs about $25,000. The Ferrari costs about $250,000 – 10 times more! They use their cars for the same reason: daily transportation. And because of the speed limit, both take about the same amount of time to do so. It’s about how one feels on the journey. It’s about how businesses make us feel.

Customer Experience 341

Customer Experience Transportation Airlines Customer Service 341

ShepHyken

FEBRUARY 14, 2023

It’s not about what you want to be. It’s not even about you. It s about your company. You may be grown up, but your company should always be developing and evolving, so the question is now about your company’s aspirations. Specifically, it’s about what company you aspire to be like.

Surveys 372

Surveys Customer Service Marketing 372

ShepHyken

JULY 4, 2023

Someone commented, “AI is going to make us stupid.” In the form of a question, “Did calculators make us dumb?” I remembered getting a calculator and was excited that I could do long division by just pushing the buttons on the calculator. What I care about is that you know how to use the formulas.

Customer Service 319

Customer Service Customer Support Technology Personalization 319

Beyond Philosophy

DECEMBER 16, 2023

Alyona Medelyan, CEO of Thematic ( alyona@getthematic.com ) in Auckland, New Zealand submitted a video for our None of Us Are as Clever as All of Us program, shares her thoughts. 07:53 We roll the video from Medelyan, and talk about our first reactions. 07:53 We roll the video from Medelyan, and talk about our first reactions.

Consulting 195

Consulting Consulting Education Marketing 195

ShepHyken

APRIL 9, 2024

Many years ago, I used to begin my customer service keynote speeches with a question: By a show of hands, how many of you believe it’s important to satisfy your customers? As you might imagine, just about everyone raised their hand. Then, I shared the findings from a study by Vanderbilt University professors Anthony J.

Surveys 347

Surveys Customer Service Customer Experience 347

Beyond Philosophy

AUGUST 18, 2022

Cain says people think about leaders and people who change the world as extroverts, and many of them are. If you’re curious about these five dimensions and where you fit on these, there are quizzes that you can take online.). Also, they might make us more empathetic by understanding that people think differently from ourselves.

Personalization 367

Personalization Consulting Consulting Management 367