3 Keys to Q4 Contact Center Success in 2021
Outsource Consultants
SEPTEMBER 14, 2021
This includes excessive hold times, overwhelmed agents, poor customer satisfaction, and ultimately brand harm. Delta Airlines is hiring 5,000 professionals to help support their customers, but still expects lengthy hold times (some as long as 9 hours) to persist into the fall. It’s no wonder customers have such low expectations.
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