What is an Inbound Call Center? (3 Skills the Best Ones Have!)
Babelforce
SEPTEMBER 3, 2020
Common uses for inbound call centers include: Providing general customer service Appointment setting Taking messages Processing orders Handling complaints Technical support Working on customer loyalty. Read: ‘Better FCR – 5 Call Center Solutions to Help Callers, First Time!’ ). Abandon Rate. Average Time in Queue.
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