Beyond Philosophy

DECEMBER 11, 2020

This idea was revolutionary in that day, but today, the business world has more or less accepted that emotions are a significant part of interactions with customers. Once you realize that emotions are a significant part of the process, it is time to work them into your business strategy. I remember thinking, “Ok. Sure, but….what

Customer emotions 436

Customer emotions Management Journey mapping Customer advocacy 436

Beyond Philosophy

OCTOBER 7, 2021

Loyalty is one of the most overused phrases in business today. Or you can listen to the latest episode of my podcast here. Start by considering who you are loyal to, which is probably your friends and family. Having that kind of bond with your customers is fantastic for your business. That’s what loyalty is.

Airlines 434

Airlines Banking Accountability Customer centricity 434

Beyond Philosophy

JULY 16, 2020

We discussed this concept on a recent podcast with guest Zoey Chen, assistant professor of marketing at the University of Miami School of Business. She says our memory for an event starts even before the event begins. I love the subject and discussing the behavioral sciences that explain it. Chen builds on this concept more.

Feedback 487

Feedback Consulting Consulting Government 487

NobelBiz

MARCH 12, 2024

His story is one of transformation, from starting as a call agent to ascending to the helm of a global leader in communications technology. Bederman’s appearance on the podcast provided a treasure trove of insights, not just about the trajectory of his career but about the essence of entrepreneurship itself.

Education 52

Education Contact Center Technology Personalization 52

Beyond Philosophy

APRIL 9, 2020

student Alicea “Allie” Lieberman from the University of California, San Diego, was a guest on our podcast recently to discuss incentives. student Alicea “Allie” Lieberman from the University of California, San Diego, was a guest on our podcast recently to discuss incentives. Incentives play into this idea.

Consulting 436

Consulting Consulting Finance Accountability 436

Customer Service Life

APRIL 12, 2023

The CX Passport Podcast I recently joined my friend, Rick Denton on episode 94 of his podcast. The CX Passport Podcast I recently joined my friend, Rick Denton on episode 94 of his podcast. I hope you’ll have a quick look and listen! In retrospect, this was a wonderful CX lesson.

Customer Service 78

Customer Service Contact Center Customer Experience Metrics 78

Beyond Philosophy

MAY 26, 2022

Assistant Professor of Marketing at Penn State Smeal College of Business was a guest on a recent podcast, and she explains perception of self and how it drives customer behavior. Dommer says that when you ask people to describe themselves, some start with personality traits. Perhaps a different tack is in order.

Personalization 195

Personalization Marketing Consulting Consulting 195

Beyond Philosophy

AUGUST 8, 2018

For example, if you want to move people to subscription service on a product or service, start by rewarding those who do it. When the company threatened to start charging me to have a paper statement, guess who logged on and made the switch? We can guide our customer’s decision-making with how we design our menus.

Advertising 278

Advertising Customer Experience Accountability Marketing 278

Beyond Philosophy

FEBRUARY 15, 2021

Behavioral Science is a growing field in business. We hosted two interesting guests on a recent podcast that might have one of the most important new business jobs today. Today, we will take a closer look at what they do and what they wish everyone understood about behavioral economics in business today.

Finance 222

Finance Consulting Consulting Metrics 222

ShepHyken

NOVEMBER 2, 2023

Keep reading our brief guide packed with excellent tips on aligning customer service and sales for top-notch results across the board. More often than not, when we think of customer service, we tend to picture post-purchase tasks and activities, such as returns, refunds, exchanges, delivery information, and the like. The next step?

Sales 144

Sales Customer Service CRM Marketing 144

AWS Machine Learning

APRIL 5, 2024

visit our developer guide. Amazon Rekognition makes it easy to add image and video analysis to your applications. It’s based on the same proven, highly scalable, deep learning technology developed by Amazon’s computer vision scientists to analyze billions of images and videos daily. Graphic Violence L2 92.6% Explosions and Blasts L3 92.6%

APIs 107

APIs Advertising Enterprise Technology 107

CCNG

OCTOBER 12, 2022

Most leaders understand and agree that we are currently in an ever-changing business climate, the likes of which we have never seen before. Most leaders understand and agree that we are currently in an ever-changing business climate, the likes of which we have never seen before. Leadership plays a big part in this.

Coaching 195

Coaching CCNG Employee engagement Best practices 195

CX Global Media

JUNE 13, 2017

And to guide agent’s in finding answers for themselves. It’s simple. Your agents need help with a customer, all they have to do is raise their hand. But how dumb is that in today’s omnichannel and remote agent world? Okay, just raise a flag then. That’s not much smarter. How dumb is it for your supervisors to support agents? Click to Tweet.

Coaching 226

Coaching Contact Center Call Center Technology 226

ChurnZero

JUNE 8, 2021

Morgan is responsible for cultivating exceptional experiences and sustained value for our customers by acting as their guide throughout the onboarding process. A: I started working at ChurnZero in 2019 and I now manage our growing Implementation team. . Let’s take a look at what Morgan had to share. . . A: Meticulous.

Management 98

Management Consulting Consulting Sales 98

Beyond Philosophy

OCTOBER 22, 2020

We talked about Priming on a recent podcast. .” One of the reasons the brilliant quote rings true is because of the concept of Priming. When you bring attention to things, it influences how people act upon them. Priming activates some part of our mind, and that’s enough to produce this response out of us. ” -Oscar Wilde.

Journey mapping 288

Journey mapping Consulting Consulting Advertising 288

JivoChat

FEBRUARY 8, 2023

To enjoy the opportunities they may offer to your business, you need to know how to use them, which types of posts to publish, the tools the platform offers, and so on. You don’t even need to leave your home to start learning. You don’t even need to leave your home to start learning. Workload: 7.5 Workload: 7.5

Marketing 75

Marketing Advertising Accountability Analytics 75

SharpenCX

NOVEMBER 17, 2021

A study from Harvard Business School found that increasing customer retention rates by even 5% can boost your company’s profits by 25-95%. That said, you’re losing out on business growth if you don’t focus on brand loyalty. For Spotify, customer retention starts at the beginning of the customer relationship.

Customer retention 145

Customer retention Personalization Accountability Customer Experience 145

CX Global Media

AUGUST 5, 2018

And to capture some of the wisest contact center advice we often have to look to our mentors to guide us. Jim Rembach : So, when you start talking about learning curves, turnover rates, what are some of the struggles that you’ve seen and how you’ve seen people try to make short cuts that ultimately damage them in the wrong run.

Contact Center 168

Contact Center Coaching Call Center Technology 168

Spearline

DECEMBER 2, 2020

And, when you do find out that one of your contact numbers is failing to connect, where do you start when it comes to resolving the issue? Our customers’ businesses are operating around the clock, so ours does too. Reduced mean time to resolution means you can instead spend your time on more important business developments.

Telecommunications 84

Telecommunications Technical Support Customer Support 84

Fonolo

JANUARY 14, 2020

And his blog is filled with great customer service insights, tips to improve customer satisfaction, and guides to help you create a customer service culture in your business. . Which customer service blog posts helped to shape the last decade for you? . And as always: This list appears in no particular order. Shep Hyken.

Customer Service 136

Customer Service Chief Customer Officer Contact Center Call Center 136

GetFeedback

JULY 19, 2019

B2C customers, who already say it’s easier than ever to take business elsewhere, will follow. How can you give your customer a voice within your business? A VoC program must be capable of finding the true pulse of the customer so that businesses can use that information to make the company better. . We all feel it.

Airlines 123

Airlines Benchmark Surveys B2C 123

NobelBiz

JULY 31, 2023

In today’s rapidly-evolving business landscape, call queuing stands as a paramount component for efficient customer communications. This advanced mechanism not only ensures customers are catered to promptly but also streamlines business operations. What is Call Queuing?

Wait times 52

Wait times Telecommunications Call Center CRM 52

CrazyCall

SEPTEMBER 4, 2018

Social media are not just about little kittens and juicy gossip about movie stars. Social media are a great way to share knowledge and advice with others. Sales influencers adore doing this. And people follow them for that. Brian Halligan. Co-founder & Chief Executive Officer of Hubspot. million in total revenue in Q1 2018. Steli Efti.

Sales 129

Sales SaaS CRM B2B 129

Integrity Solutions

MAY 6, 2022

Ask any accomplished business leader today and they will agree that a passion for continued self-development is crucial to personal and professional success. To help you narrow it down, we have compiled a selection of some of the best sales books (in our opinion) to read this summer, starting with two from Integrity Solutions.

Sales 56

Sales B2B Coaching Personalization 56

Vistio

JUNE 10, 2022

To start out with today, Steve, can you give our readers and our listeners some insight into your background, where you started, and how you got to where you are today? . I had an interesting start. I started actually by starting up a couple of consulting practices for two major BPOs, which would be Sitel and Convergys.

Consulting 52

Consulting Consulting Best practices outsourcing 52

C Space

AUGUST 5, 2019

Dan Sills is the producer of Outside In , a podcast that explores changes in business and consumer behavior and where the two converge. The Huffington Post dubbed Outside In one of “The 7 Best Business Podcasts You Should Be Listening To,” and Entrepreneur named it on its list of “Best Podcasts for Entrepreneurs.”

Marketing 61

Marketing Customer centricity Big data Finance 61

ChurnZero

JANUARY 25, 2024

With technology advancing and customer expectations rising, customer success has become an essential force driving business growth and customer loyalty within the SaaS industry. As the role of CS changes, so do the critical skills required for CS teams, their leaders, and CS professionals seeking new roles.

Education 52

Education Upselling Consulting Consulting 52

CSM Magazine

MAY 12, 2022

The internet is a great place to find The Definitive Guide to Servant Leadership , including what it is, how it originated, and why it matters. Leadership is a skill that can be learned and developed over time. It takes hard work, dedication, and a willingness to learn from your mistakes. The Need For Servanthood.

Real estate 97

Real estate Construction Personalization Marketing 97

Totango

MARCH 8, 2022

Here’s our guide to the top customer success communities in 2022 and what they have to offer. Any individual or company can start a customer success community. Getting involved in the best customer success communities can give you access to the resources you need to take your CS team to new levels of performance.

Best practices 115

Best practices SaaS B2B Marketing 115

delighted

MARCH 23, 2021

By emphasizing customer retention as a key performance indicator (KPI) for your business, you can ensure your priorities are in the right place. In this scenario, you start the year/month/quarter with 1,000 customers. And anything you do to improve your customer retention will significantly enhance your business. 800/1,000 =.8

Customer retention 116

Customer retention Feedback Surveys Benchmark 116

C3Centricity

JANUARY 13, 2021

Traditionally C3Centricity publishes a list of the most popular customer-centricity posts on its blog in January and this year is no exception, despite covid’s extraordinary impact on businesses the world over. Many people were working from home this year, were you? If you are new to C3Centricity then welcome, glad you could join us.

Customer centricity 71

Customer centricity Journey mapping Marketing Personalization 71

C Space

FEBRUARY 12, 2020

Most companies realize that this is the business model of the future,” Tzuo says. The next stage is designing the subscription — and the entire business — around the customer. I think once customers really experience a subscription-based business model, there’s no going back. A subscription is not a product, it’s a relationship.

Customer centricity 52

Customer centricity Entertainment Banking Scripts 52

Integrity Solutions

DECEMBER 12, 2022

Our podcast conversation was about the intricacies of learning to fish with a spear in sales. Throughout the decades, sales experts and consultants have touted a variety of so-called surefire tips and tricks for account prospecting, targeting and conversion. You can think of the traditional approach to B2B sales like fishing with a net.

B2B 52

B2B Sales Accountability Inbound sales 52

C Space

DECEMBER 5, 2019

A New Start. The traditional agency model has been around for years. But things are changing fast. Are you ready to rethink the way you collaborate? Richie Jones. Director of Partnerships at C Space. Richie Jones is C Space’s Director of Partnerships. What do clients want? What do clients want? The big ‘but’? Never is a hard word to hear.

Customer centricity 52

Customer centricity Surveys Feedback Management 52

bold360 Blog

FEBRUARY 25, 2019

On a recent episode of AI:IRL she joined me to unpack the different ways you can build a bot to fit your situation and defining your purpose and asking guiding questions for decision-making. Defining Your Purpose as a Guide for Decisions. So how do you go about making the business decisions involved in chatbot design?

Chatbots 45

Chatbots APIs Technology Management 45

ChurnZero

AUGUST 6, 2021

Customer Success Podcasts. And naturally, this list wouldn’t be complete without mentioning ChurnZero’s Resources comprised of guides, webinars, cheat sheets, eBooks, and more. . Ranked as one of the top emerging jobs by LinkedIn , you’ll find no shortage of Customer Success careers across SaaS and other markets. Industry Webinars.

SaaS 98

SaaS Personalization Accountability Education 98

Kayako

JANUARY 12, 2017

There’s been a lot of development around the customer support world this past year with more blogs, conferences, podcasts and consultancies popping up everywhere. There’s been a lot of development around the customer support world this past year with more blogs, conferences, podcasts and consultancies popping up everywhere.

Customer Experience 79

Customer Experience Chief Customer Officer Customer centricity B2B 79