Beyond Philosophy

MAY 17, 2016

Years ago, quality guru W. In preparation for Customer WinBack , my 2001 book on customer loss and recovery co-authored with Jill Griffin, we conducted original research among purchasing agents and sales/marketing managers to better understand the essential value delivery perceptual differences between customers and suppliers.

Customer advocacy 186

Customer advocacy Consulting Consulting Sales 186

Customer Guru

MARCH 5, 2018

Written by Sonal Jaiswal | Evangelist, Customer Guru. There is no better time to emphasize and work on this theme than now. Undeniably, the world needs more women leaders in corporate, so does the CX space. Through this article, I would like to present an argument on why we need more women leaders in customer experience.

Customer centricity 110

Customer centricity B2B Feedback Morale 110

TechSee

APRIL 16, 2019

In fact, agents are leaving their positions at more than twice the average attrition rate of other jobs. Improving customer experience (CX) creates better agents. Many of us have worked in contact centers. It’s never been a particularly glamorous or well-paid job. And there’s now a serious talent shortage. Proactivity is Key.

Call Center 126

Call Center Contact Center Agent Empowerment Coaching 126

Nicereply

OCTOBER 4, 2022

Empowered employees create a great customer experience because they are more engaged. 12 tools that will empower a better customer experience. Empower customer experience and win loyal customers. These 12 tools will help you with that! The customer experience (CX) is arguably one of the most vital functions of your business.

Customer Experience 59

Customer Experience Journey mapping Employee engagement Surveys 59

Netomi

MARCH 2, 2022

Not solely a collection of help center and how-to-articles, however, knowledge bases can also include case studies, video tutorials and user forums – essentially, any content that helps customers better understand and make use of a company’s products or services. Knowledge Bases: An Overview . They say that knowledge is power.

Self service 52

Self service Enterprise Chatbots Customer Support 52

Kayako

SEPTEMBER 8, 2015

There is a whole lot more to a job title than just a rank and a specialism. Being assisted by someone with titles like genius, guru or ninja can be reassuring to some customers, and can instil confidence in the company and its support team. Your level of experience? Does it even matter what this group of professionals is called?

Engineering 95

Engineering Morale Accountability Customer Support 95

Customer Guru

JANUARY 3, 2018

We, at Customer Guru, are on a mission to spread awareness of how Customer Experience (CX) should be the number one priority for Indian businesses to become more sustainable and successful globally. He has also been listed amongst the top 100 customer service professionals through PaulWriter Cx100.

Customer centricity 95

Customer centricity Healthcare Management Feedback 95

Nicereply

AUGUST 28, 2019

Sure, picking up phones or writing emails may not seem like a big deal but customer service position includes more than that. Sure, picking up phones or writing emails may not seem like a big deal but customer service position includes more than that. Most people want to learn, expand their skills and take on more challenges.

Customer advocacy 60

Customer advocacy Personalization Accountability Education 60

Customer Guru

JULY 3, 2018

It is one of the most popular collaboration hubs, whereby an organization’s communication is streamlined. The SaaS world is replete with cut-throat competition; the same services are provided by many brands, all of which have wonderful products. In such a scenario, what differentiates one SaaS brand from the other?

SaaS 94

SaaS Employee engagement CRM Personalization 94

CSM Magazine

AUGUST 19, 2019

Lower overheads mean that eCommerce retailers can provide lower prices for customers – and who hasn’t seen an item while shopping and then searched for a better price online? Sure, they might not have opened stores on every high street yet, but Amazon Lockers are creeping into more and more locations across the UK.

Multichannel 40

Multichannel Technology Sales Service level 40

ClearAction

OCTOBER 16, 2019

It’s been proven that it costs 5X to 25X more to acquire customers compared to the cost of retaining customers. 3 Or do we really believe that “the purpose of business is to create and keep a customer ” as management guru Peter Drucker taught? Your choice among these 3 disparate goals is much more than semantics.

Customer Experience 59

Customer Experience Customer centricity Marketing Customer retention 59

Customer Guru

MARCH 7, 2018

She is a seasoned customer experience professional with a demonstrated history of working in the financial services industry. Her expertise in this space helped UAE Exchange win two Customer Experience Benchmarking Index Awards for 2014. Devika and her work are embodiments of this spirit! About UAE Exchange.

Customer Experience 60

Customer Experience Customer centricity Construction Benchmark 60

Customer Guru

JUNE 29, 2018

We, at Customer Guru, reckon that customer experience (CX) has become the key differentiator in the success and growth of any business. We’d be more than happy to help! It was amongst the very few meetings where I spent a lot more time talking about everything under the sun but selling Omoto. Transcript. So, thank you for that.

Healthcare 76

Healthcare Customer Experience Management Feedback 76

Netomi

JANUARY 5, 2022

Customer service leaders come in all shapes and sizes. In the age of the internet, it is difficult to keep tabs on which thought leaders and influencers are the real deal, and which ones are not. This is especially true in the customer service industry. Top 51 Customer Service Leaders and CX Influencers (Editor’s Choice): Adam Toporek.

Customer Experience 98

Customer Experience Customer Service Consulting Consulting 98