Comm100

DECEMBER 1, 2017

2018 is just around the corner, which means that companies around the world are planning (or have already planned) their business goals for next year. CCW Digital, in their latest Winter Executive Report, studied a wide range of organizations to discover the most popular goals and strategies for call centers in 2018. 2 for Companies.

Contact Center 41

Contact Center Customer centricity Journey mapping Benchmark 41

JivoChat

JULY 5, 2021

Each one of these e-commerce tools can help level up your online store performance. No matter whether you’re selling kitchen goods to consumers or consulting to businesses, the top e-commerce tools include platforms that let you open up shop and close sales. Global e-commerce sales are expected to top $4.2 But, where do you start?

Advertising 52

Advertising Analytics Sales Enterprise 52

Pointillist

APRIL 17, 2019

To help you make sense of all your options, I’ll provide you with a detailed look at six popular categories of tools. According to Gartner, client inquiries on CDPs doubled between the first half of 2017 and the first half of 2018. how many people did Y before Z but after X?) What are Customer Data Platforms?

Analytics 51

Analytics Journey mapping Multichannel Government 51

Lumoa

APRIL 3, 2018

How do you make important or day-to-day consumer decisions in your life? The question is, how can you measure it? In reality, most likely, you have already seen it: NPS consists of two questions: a scoring system (typically asked with " How likely are you to recommend your brand to a friend or colleague?

Benchmark 134

Benchmark Feedback Best practices Metrics 134