Amplifai Coaching Category

JUNE 26, 2019

ICMI Featured Contributor Article. Despite all our collective emphasis on customer experience, culturally, and via systems that drive more customer intel to Customer Service Reps (CSRs) so they can deliver improved Customer Experience (CX), I'm still having challenges when I contact my own service providers.

Coaching 40

Coaching Customer emotions Consulting Consulting 40

AWS Machine Learning

APRIL 4, 2024

With a multitude of articles, videos, audio recordings, and other media created daily across news media companies, readers of all types—individual consumers, corporate subscribers, and more—often find it difficult to find news content that is most relevant to them. We describe how to mitigate this limitation later in this post.

Personalization 78

Personalization APIs Engineering Metrics 78

ShepHyken

APRIL 26, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Brian Solis has a compelling article about this very topic. Here are my top five picks from last week. Think about that!

Customer Service 337

Customer Service First call resolution Contact Center Engineering 337

ShepHyken

APRIL 29, 2022

This week, we feature an article by David Meerman Scott adapted from the new 8th edition of The New Rules of Marketing and PR to be released on May 3, 2022. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Big data 407

Big data Marketing Personalization Customer Service 407

ShepHyken

NOVEMBER 27, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Let’s start with a great article about aligning customer service and marketing. I want to reinforce a big point of the article.

Customer Service 170

Customer Service Morale Customer retention Marketing 170

ShepHyken

AUGUST 13, 2021

This week we feature an article by David Tattersall, Head of Client Relations at Handpicked Accountants , an online network housing the best-performing accountants across the UK. There are features in place to support such accounts, from chatbots, categorization tools for queries, to the option to list online service hours. .

Customer Experience 357

Customer Experience Management Chatbots Accountability 357

NobelBiz

APRIL 2, 2024

In this comprehensive article, we’ll explore the world of Enterprise Contact Center Solutions, learning about key features, top providers, types, on boarding processes and more. RELATED ARTICLE What is IVR? RELATED ARTICLE What Is ACD – Automatic Call Distribution System?

contact center solutions 106

contact center solutions Enterprise Contact Center Interactive Voice Response 106

ShepHyken

FEBRUARY 1, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I always enjoy articles that teach lessons from iconic companies, and in this case the company is FedEx.

Customer Service 348

Customer Service B2B Best practices Customer Experience 348

ShepHyken

JANUARY 7, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. My Comment: If you’re interested in loyalty programs, this article is excellent. Here are my top five picks from last week.

Customer Service 166

Customer Service Contact Center Customer centricity Banking 166

ShepHyken

MARCH 10, 2023

This week, we feature an article by Kathleen White, a business manager who helps organizations improve career opportunities and employee engagement. Read Shep’s latest Forbes article: Radical Transparency: A Key To A Better Customer Experience

Customer Service 295

Customer Service Employee engagement Customer Support Management 295

ShepHyken

MAY 28, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Here is an article about financial advisor CNBC’s Jim Cramer’s opinion on that topic. Here are my top five picks from last week. Great question.

Customer Service 162

Customer Service Customer centricity B2C Government 162

ShepHyken

DECEMBER 21, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. In this article, he discusses how the COVID-19 pandemic accelerated the use of certain aspects of customer service. by GISuser.

Airlines 388

Airlines Customer Service Advertising Customer Experience 388

NobelBiz

FEBRUARY 20, 2024

Explore how VoIP can significantly reduce costs for call centers in 2023 with our insightful article – an essential read for businesses looking to enhance efficiency and save money! Advanced Functionality: VoIP provides features like Interactive Voice Response (IVR). Call centers can easily scale up or down based on call volume.

voip 105

voip Interactive Voice Response Contact Center Call Center 105

ShepHyken

NOVEMBER 9, 2020

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: Vala Afshar has seen this weekly roundup of the best customer service and CX articles a number of times. by Chip Bell.

Journey mapping 271

Journey mapping B2C Customer Service B2B 271

ShepHyken

MARCH 1, 2021

Each week I read a number of customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I’ve featured journey-mapping articles in this weekly round-up in the past. Follow on Twitter: @Hyken.

Journey mapping 200

Journey mapping Customer Service Customer centricity Self service 200

ShepHyken

APRIL 14, 2023

This week, we feature an article by Nicole Kyle, Managing Director and Co-Founder of CMP Research. Celebrating 25 years of connecting CX leaders, CCW is the premier customer contact event of 2023, featuring cutting-edge content, expert insights, and innovative solutions that will elevate your customer strategy.

Contact Center 162

Contact Center Management Customer Service Personalization 162

ShepHyken

OCTOBER 23, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. This short article has several tips on how to get reviews, why you want reviews, and more. Here are my top five picks from last week.

Customer Service 158

Customer Service Construction Contact Center Scripts 158

ShepHyken

AUGUST 6, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. My Comment: I love a great list, and there will be a few of them on this weekly roundup of excellent customer service and CX articles.

Customer Service 156

Customer Service B2C Customer retention Government 156

ShepHyken

JULY 26, 2021

Each week I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. I enjoyed this article, which features eight strategies that get your customers to come back. Here are my top five picks from last week.

Customer Service 258

Customer Service Customer retention Contact Center Upselling 258

ShepHyken

JUNE 11, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Dan Gingiss is often featured in this weekly roundup (because he writes excellent content). Here are my top five picks from last week.

B2B 156

B2B Customer Service B2C Advertising 156

ShepHyken

SEPTEMBER 29, 2023

This week, we feature an article by Tarek Kamil, CEO and Founder of Cerkl, an internal communication software that helps teams connect. Read Shep’s latest Forbes article: Nine Out Of 10 Companies Will Require Employees To Return To The Office Achieving success in business goes beyond offering quality products and services.

Employee engagement 342

Employee engagement Morale Customer Experience Feedback 342

ShepHyken

JULY 9, 2021

This week we feature an article by Davis Nguyen, the founder of My Consulting Offer. For example, if you work for a recruitment agency that helps people get placed in new jobs, you can send a personalized email welcoming all new clients to your company and offering links to articles about? first-round interview questions ?or

Consulting 339

Consulting Consulting Enterprise B2B 339

ShepHyken

JANUARY 28, 2024

Each week, I read many customer service and customer experience articles from various resources. I have added my comments about each article and would like to hear what you think too. This article shares something I had not heard of: how Walt Disney created “the desired path.” Here are my top five picks from last week.

Customer Service 166

Customer Service Consulting Consulting Customer Experience 166

ShepHyken

JULY 14, 2023

This week, we feature an article by Christopher Jan Benitez, a writer specializing in digital marketing and customer experience. This article explores the benefits of personalized email templates and provides tips for creating effective email campaigns that improve customer relationships.

Personalization 156

Personalization Best practices CRM Marketing 156

ShepHyken

NOVEMBER 27, 2020

This week we feature an article from Chelsea Lamb , co-founder and head tech writer at Business Pop. F or more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes article: Ten Business Predictions for 2021. It’s been said that customer service is dead.

Customer Experience 385

Customer Experience Wait times Surveys Feedback 385

ShepHyken

MAY 15, 2023

Each week, I read many customer service and customer experience articles from various resources. I have added my comment about each article and would like to hear what you think too. Just last week, I included an article focused on this trending topic. I’ve also included many articles about NPS in this weekly roundup.

Customer Service 162

Customer Service Self service Customer Experience Surveys 162

ShepHyken

DECEMBER 20, 2018

Articles, Videos & Podcasts from 2018. Top 5 Articles to Share With Your Team: Five Customer Service Must-Do’s For 2018. Note: This video is based on an article above, “That’s Not My Department” and 10 Other Phrases Customers Hate.). The “Magic” Behind the Words You Use Featuring Guest Tim David. Top Cartoon for 2018.

Customer Service 305

Customer Service Technology Customer Care Customer Experience 305

ShepHyken

DECEMBER 3, 2021

This week we feature an article by Dan Martin, Chief Executive Officer of Xpress Global Systems , an organization focused on innovation, efficiency, and scalability of shipping and distribution of flooring products. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com.

Customer Experience 346

Customer Experience Transportation Feedback Metrics 346

ShepHyken

AUGUST 20, 2021

This week we feature an article by Ray?Blakney, For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes article: The Netflix-Experience Is The New B2B Standard. Blakney, CEO and co-founder of Live Lingua , a renowned online language learning platform.

Enterprise 412

Enterprise B2B Feedback Marketing 412

ShepHyken

SEPTEMBER 18, 2020

This week we feature an article by Elliott Sprecher, a marketing communications manager at JotForm. There are thousands of articles about the importance of customer service to your business’s success. You can read just as many articles about the importance of customer feedback in operating your business successfully.

Feedback 309

Feedback Customer Service Surveys Accountability 309

ShepHyken

SEPTEMBER 3, 2021

This week we feature an article by Apira Giriharan, a Marketing Manager from Blackchair with extensive knowledge of all matters related to CX solutions. For more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes article: Customers Will Pay More For This.

Customer Experience 358

Customer Experience Management Contact Center Engineering 358

ShepHyken

AUGUST 21, 2020

This week we feature an article by Ricardo Saltz Gulko, managing director and co-founder of Eglobalis. F or more articles from Shep Hyken and his guest contributors go to customerserviceblog.com. Read Shep’s latest Forbes article: The Top Ten Companies In The US.

Customer Experience 618

Customer Experience Government Feedback Management 618

ShepHyken

DECEMBER 9, 2022

This week, we feature an article by Nick Bandy, Chief Marketing Officer at LiveVox , an omnichannel platform that helps brands seamlessly communicate with their customers. For more articles from Shep Hyken and his guest contributors, go to customerserviceblog.com.

Sales 308

Sales CRM Contact Center Customer retention 308

ShepHyken

APRIL 28, 2023

This week, we feature an article by Marcelle Santos, a copywriter at TextExpander , a software that helps individuals and teams communicate efficiently and consistently with their customers. Bell In this article, we’ll discuss the customer service standards customers value the most and how to meet them.

Customer Service 162

Customer Service Accountability Self service Customer Support 162

ShepHyken

AUGUST 31, 2023

This week, we feature an article by Sage , an international company that helps organizations of all sizes with accounting, payroll, and payment solutions. Read Shep’s latest Forbes article: AI Will Not Eliminate Jobs They write about how improving customer journeys increases business growth.

Journey mapping 321

Journey mapping Upselling CRM Feedback 321

TechSee

AUGUST 14, 2023

As the host of The Modern Customer Podcast , she explores how businesses can make customers’ lives easier and better, featuring experts that provide simple, tangible advice you can immediately apply at your own organization. Brad teaches courses on customer strategy and management, customer service leadership, and CX leadership.

Customer Service 207

Customer Service Customer centricity Contact Center Consulting 207

ShepHyken

SEPTEMBER 22, 2023

This week, we feature an article by Prabhjot Singh at Knowmax , a company that empowers customer experience teams to improve engagement through AI-powered knowledge management. This interactive feature provides a more personal touch to customer service and allows for faster issue resolution.

Customer Service 153

Customer Service Chatbots Self service Customer Care 153