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TechSee
AUGUST 14, 2023
TechSee’s Annual Influencer List For a second year, everyone at TechSee is proud and excited to share our annual list of influential leaders in the space of digital customer service. He has advised governments and clients across 45 states and over 60 countries, and his books and articles have been translated into over a dozen languages.
BlueOcean
OCTOBER 4, 2023
Let’s dive in. In our opinion, the basic formula for every great customer service interaction begins with your customer having easy access to a fast, accurate resolution in the channel of their choice, at the time of their choice, in the language of their choice. But what’s the best approach? And what about offshore?
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CCNG
FEBRUARY 1, 2023
I advise my clients that to retain high-performing associates, they must provide training, keep them motivated, and work to reduce the key drivers of their job stress. Time is our scarcest resource. Saving time is our most valued benefit.” Among contact center employers, what to do about this new staffing dilemma is a hot topic.
Aspect
JUNE 22, 2021
Our Partner Spotlight Series identifies our best and brightest channel partners around the globe. Our partners deploy Aspect’s deep and broad solutions portfolio for both premise and cloud. This month our spotlight is on Call Design NA , a powerhouse in optimizing resources in the contact center since 1999. .
Taylor Reach Group
OCTOBER 14, 2020
Do their clients achieve their goals enjoy working with them? Taylor Reach clients have won awards on two continents. Including being recognized as #5 in the Global 100 Customer Service Leaders, Recognized on numerous Top 15, Top 30, and Top 50 Customer Experience Influencer rankings and lists, and a Top 50 Thought Leader by ICMI.
Beyond Philosophy
AUGUST 1, 2016
Last year, trade group ICMI conducted a survey in which a whopping 92 percent of customer service managers said they thought their agents could be more effective. Our research has shown that most of the factors that make up a customer’s experience and drive long-term value are emotional. And they don’t care. Negative ones destroy it.
CX Global Media
JUNE 25, 2018
Tell us a little about that. And what it’s about is celebrating those amazing stories and experiences that agents have delivered to other humans in the course of everyday business. And these are stories where they went well above and beyond and so I want to bring that back to life and we announce at the show at ICMI today.
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