Beyond Philosophy

MARCH 28, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: “Colin, could you tell me the one thing that we need to do to improve our Customer Experience ?” There is no silver bullet solution for improving Customer Experience.

CRM 195

CRM Sales Customer Experience Management 195

Beyond Philosophy

MARCH 21, 2024

Learn more about Colin Shaw : Join over 80,000 people on our LinkedIn Newsletter list or visit our website for more great podcast episodes. Listen to the podcast: Sometimes, things go wrong despite your best efforts. So, it’s not a matter of if but when regarding a customer crisis. This situation happens everywhere.

Telecommunications 195

Telecommunications Engineering Education Management 195

ShepHyken

JANUARY 25, 2021

Each week I read a number of customer service and customer experience articles from various resources. It might be that bottle or package that requires a hack saw and a blow torch to open, or it might be that service that offers way too many steps to reach your desired outcome. Little improvements can add up to big wins.

Customer Service 392

Customer Service Customer Experience Marketing Management 392

ShepHyken

AUGUST 20, 2021

He writes about how companies can secure their current customers’ repeat business. Every entrepreneur knows how important repeat customer business is for the overall success of their enterprises. This continual repeat business can be key for catapulting your company into greater levels of success!

Enterprise 412

Enterprise B2B Feedback Marketing 412

Beyond Philosophy

NOVEMBER 16, 2023

He is starting a new business, but that isn’t the problem, although I am sure we can all agree that starting a new business is fraught with pickles. Some of you have that same problem, so I decided to share eight ways he can make that happen here in the newsletter. One of our listeners, John, is in a pickle.

Sales 195

Sales Education Advertising Marketing 195

ShepHyken

OCTOBER 29, 2023

Each week, I read many customer service and customer experience articles from various resources. Here’s a closer look at five brands that are leading the charge in offering experiences, rather than monetary benefits, to their loyal customers. Done well, they foster repeat business and can lead to true customer loyalty.

Customer Service 162

Customer Service Marketing Customer retention Customer Experience 162

Beyond Philosophy

JULY 14, 2022

Humor matters and can provide business benefits. Today we will talk about how to be funny and use humor to your advantage. People are often more willing to listen after someone makes them laugh, making way for us to be more persuasive. I’ve coached team members to let their humor come out in business.

Coaching 414

Coaching Consulting Consulting Personalization 414

Beyond Philosophy

JUNE 13, 2020

The 5 Rules to. Managing How Your Customers Make Decisions. Understanding the process and the role your Customer Experience design plays in it is essential to providing the platform to encourage customer-driven growth. Strive to make customers buy from you intuitively. What Are The Five Rules?

Journey mapping 321

Journey mapping Management Consulting Consulting 321

ShepHyken

JULY 15, 2022

He shares how organizations can gain loyal customers by providing an experience that exceeds expectations. Amazon does more than deliver packages — they “ WOW.” We’ve entered a new era of service where businesses that are serious about scaling and retaining their customers — especially small businesses using continuity models (e.g.,

Coaching 328

Coaching Customer centricity Accountability Feedback 328

Beyond Philosophy

NOVEMBER 12, 2022

However, uncertainty is a difficult environment in which to move forward with business. He asked them, “What are you expecting the business environment will be over the next year?” Key Ideas to Improve your Customer Experience. A lot of the behavioral sciences can feel intimidating.

Management 222

Management Consulting Consulting Surveys 222

ShepHyken

FEBRUARY 1, 2021

Each week I read a number of customer service and customer experience articles from various resources. Improve Your Customer Outcomes With 5 Customer Service Best Practices from Leading Consumer Shipping Brand FedEx by Veronica Krieg. Why Saying ‘No’ Helps Build Great Customer Experiences by Zach Lipson.

Customer Service 348

Customer Service B2B Best practices Customer Experience 348

ShepHyken

MARCH 30, 2021

The Most Powerful Marketing Tool is a Happy Customer. How to create a 5-Star Experience for Your Customers Every Time. They discuss tips on how to achieve 5-Star ratings from the hospitality perspective. Many business owners like the thought of having consistent 5-Star reviews but don’t know where to begin.

Advertising 351

Advertising Marketing Feedback Customer Experience 351

ShepHyken

JUNE 26, 2023

Top Takeaways: You can only expect to deliver a remarkable customer experience if you have remarkable employees. People think that customer experience and employee experience are two different silos. The better way to look at it is that they are two sides of the same coin because we need to work on both.

Surveys 156

Surveys Personalization Sales Customer Experience 156

ShepHyken

FEBRUARY 25, 2024

Each week, I read many customer service and customer experience articles from various resources. 4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024. Imagine that!)

Customer Service 153

Customer Service Customer advocacy Average Handle Time Customer centricity 153

Beyond Philosophy

NOVEMBER 12, 2020

Digital experiences are a crucial part of your Customer Experience , especially during the pandemic. No matter where you fall on that spectrum, we have some essential considerations for designing your digital experience in the form of 5 rules. ” Analyze how customers really behave. Humanize technology.

Chatbots 407

Chatbots Consulting Consulting Government 407

ShepHyken

APRIL 20, 2021

The New Way to Take Care of a Customer: Autonomous Customer Service. How Autonomous Customer Service impacts the Customer Journey. They discuss how autonomous customer service impacts the company, its employees, and their customers. Autonomous customer service can be simple to implement.

Self service 342

Self service CRM Customer Service Marketing 342

ShepHyken

SEPTEMBER 4, 2023

Each week, I read many customer service and customer experience articles from various resources. Elevating Customer Experience: Embracing Hospitality as the Foundation by Charles Ryan Minton (Newsweek) When it comes to providing exceptional customer experiences, few industries excel quite like the hotel business.

Customer Service 168

Customer Service Customer retention SaaS Best practices 168

ShepHyken

MAY 28, 2023

Each week, I read many customer service and customer experience articles from various resources. During their exclusive interview, Cue emphasized Apple’s commitment to only pursuing projects that will be meaningful to the customer. My Comment: How do you improve the ratings your customers give you?

Customer Service 162

Customer Service Customer centricity B2C Government 162

ShepHyken

MAY 3, 2021

Each week I read a number of customer service and customer experience articles from various resources. An online music gear retailer tackles customer experience with a ‘Sweetwater’ difference by Judy Mottl. Retail Customer Experience) Sweetwater Sound Inc., Retail Customer Experience) Sweetwater Sound Inc.,

Customer Service 273

Customer Service Entertainment Banking Marketing 273

Beyond Philosophy

DECEMBER 11, 2020

When I was in corporate life, my boss asked me to improve the Customer Experience and do it for the least cost. what is a Customer Experience?” This idea was revolutionary in that day, but today, the business world has more or less accepted that emotions are a significant part of interactions with customers.

Customer emotions 436

Customer emotions Management Journey mapping Customer advocacy 436

ShepHyken

MARCH 13, 2023

Top Takeaways: In this episode of Amazing Business Radio, Katie Mares shares the five steps to executing a 5-star experience. Speak to your customers in a way that is engaging and sincere. Use your customer’s name. Saying their name is a simple first step in connecting with your customers.

Customer Experience 156

Customer Experience Personalization Customer Service 156

Beyond Philosophy

OCTOBER 7, 2021

Loyalty is one of the most overused phrases in business today. To most companies, it invariably means “customers give us all their money.” So, today we’re going to talk about the five rules that will build customer loyalty. Start by considering who you are loyal to, which is probably your friends and family.

Airlines 434

Airlines Banking Accountability Customer centricity 434

ShepHyken

JULY 9, 2021

He writes about how to cultivate a customer community. All company leaders know that their customers are the lifeline of their business — without loyal customers who would rather choose your product or service over one of your competitors, your business could ultimately become stagnant and fail.

Consulting 339

Consulting Consulting Enterprise B2B 339

ShepHyken

OCTOBER 1, 2023

Each week, I read many customer service and customer experience articles from various resources. My Comment: For those in the customer support world, this article is for you. AHT, as in average handle time, is a metric used to measure the average length of time for a customer support call.

Customer Service 162

Customer Service Average Handle Time Contact Center Metrics 162

ShepHyken

MARCH 23, 2021

The Customer Love Formula. How to Make Your Customers Love Doing Business with You. Shep Hyken interviews Howard Tiersky, Wall Street Journal bestselling author of Winning Digital Customers: The Antidote to Irrelevance. The companies that inspire a lot of customer love have better business metrics overall.

B2C 200

B2C B2B Metrics Technology 200

ShepHyken

JUNE 11, 2023

Each week, I read many customer service and customer experience articles from various resources. B2B Customer Experience Examples: Think Like A B2C by Dan Gingiss (Dan Gingiss) While B2B businesses are technically providing products and services to companies, they are selling to individual buyers who are consumers.

B2B 156

B2B Customer Service B2C Advertising 156

ShepHyken

AUGUST 28, 2023

Each week, I read many customer service and customer experience articles from various resources. In this article, I’m going to break down the customer experience lessons you can learn from the Eras Tour that will help you get the loyal audience of your wildest dreams. What’s Wrong With Customer Satisfaction?

Customer Service 156

Customer Service Journey mapping Feedback Consulting 156

ShepHyken

FEBRUARY 14, 2022

Each week I read many customer service and customer experience articles from various resources. Are You Asking the Right Customer Experience Questions? It’s these meaningful, actionable, high-quality customer perspectives that fuel unforgettable experiences and create brand loyalty. by Janelle Estes.

Customer Service 309

Customer Service Surveys Customer Experience Accountability 309

ShepHyken

NOVEMBER 14, 2022

Each week, I read many customer service and customer experience articles from various resources. Partnering in Complex Times: Turning to the Experts for Best-In-Class Customer Experience by Harvard Business Review. Their lack of flexibility paved the way for new, more dynamic cloud-based. It’s a video.

Customer Service 175

Customer Service Banking Customer effort Marketing 175

ShepHyken

NOVEMBER 4, 2022

This week, we feature an article by Baphira Wahlang Shylla, a digital marketer at Knowmax , a SaaS company that provides knowledge management solutions for various industries that are seeking to improve their customer service metrics. She shares how BPOs can enhance your customer experience.

Customer Experience 162

Customer Experience Scripts Self service outsourcing 162

ShepHyken

DECEMBER 20, 2021

Each week I read many customer service and customer experience articles from various resources. Talkdesk Research Reveals the Role of Customer Service in Driving Consumer Loyalty Will Expand Beyond Support. A good customer support experience drives loyalty. (We AJ Brooks of Tulane University: 5 Ways To Create a Wow!

Customer Service 175

Customer Service Brand ambassadors Contact Center Customer Support 175

ShepHyken

SEPTEMBER 21, 2020

Each week I read a number of customer service and customer experience articles from various resources. Customer Service Guide to Revenue Generation by Gladly. Gladly) Turn your customer service department from a cost center into a revenue generator with these radically personal customer experience strategies from this guide.

Customer Service 236

Customer Service Customer centricity Customer Experience Marketing 236

ShepHyken

APRIL 14, 2020

How to Stay Productive and Deliver Amazing Customer Experiences from Far Away. They discuss strategies for adapting to a remote workforce without sacrificing productivity, connection or the customer experience. Businesses must devise new systems, processes and technologies to better manage a remote workforce.

Morale 302

Morale Technology Customer Experience Personalization 302

ShepHyken

OCTOBER 9, 2023

Each week, I read many customer service and customer experience articles from various resources. My Comment: As we head deeper into a digital world where customers interact with companies via AI, how can we create a relationship that establishes trust? Here are my top five picks from last week. But it happens.

Customer Service 158

Customer Service Airlines Customer Experience Technology 158

ShepHyken

SEPTEMBER 7, 2020

Each week I read a number of customer service and customer experience articles from various resources. Winning means losing in the game of customer retention by Linda O’Grady. We need to hang on to our customers’ is reverberating around boardrooms all over the country right now. ‘We by Steve Williamson.

Construction 230

Construction Customer Service Feedback Customer retention 230

ShepHyken

MAY 17, 2021

Each week I read a number of customer service and customer experience articles from various resources. How to handle customer complaints? Alibaba.com) This article summarizes 4 common types of customer complaints and worked out 6 tips to handle them smartly and strategically. Here are my top five picks from last week.

Customer Service 200

Customer Service Customer retention Marketing Sales 200

ShepHyken

JANUARY 19, 2021

5-Star CX of the Future. Top Takeaways: Companies and brands are connecting in new and different ways. The companies that will win are one’s that can deliver consistent, on-brand experiences in every channel, 24-7, because that’s what consumers demand. What is the future of customer service? Together is better.

Chatbots 200

Chatbots Self service Technology Personalization 200