SharpenCX

APRIL 21, 2020

Even if you feel like you’ve shared every remote-work tip in your toolbox, you can turn to these four work from home best practices to make managing remote employees easier. 4 Best Practices for Managing your Remote Team. That’s especially true considering that many people are practicing social distancing.

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Best practices Management Coaching Metrics 76

Contact Center Pipeline

JUNE 5, 2015

A growing number of companies are using gamification in the contact center to motivate agents to improve their performance and skills. We’re finding that these types of performance measurement tools allow agents to take control of their achievements,” says Christina Cowell, product marketing manager, Workforce Optimization at inContact.

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Gamification Best practices Contact Center Accountability 100

ClientSuccess

MARCH 8, 2018

4 Ways Customer Success and Product Teams Should Align. Check out our resources below for more customer success best practices and insights for how your organization can can ensure your product and customer success teams are fully synced: eBooks: Ultimate Guide to SaaS Customer Success Metrics. Take Customer Feedback Seriously.

Best practices 40

Best practices Feedback Upselling SaaS 40

Advantage Communications

JUNE 7, 2020

Are you ready to transition from in-house customer service to an outsourced call center? If so, it's likely that you are familiar with the request for proposal (RFP) process and you've discovered how outsourcing your contact center will benefit your business.

outsourcing 64

outsourcing Best practices Call Center Contact Center 64

ShepHyken

MARCH 22, 2021

4 Best practices for leaders to add to their customer experience (CX) strategy in 2021 by Adrian Swinscoe. Adrianne Swinscoe) I’ve been talking about four best practices or objectives that the companies that lead their fields on customer experience have in common. 20 Best Customer Experience Quotes by Niyathi Rao.

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Customer Service Best practices Marketing Customer Experience 340

iCiDIGITAL

JUNE 12, 2018

This post will discuss the common myths around data migration, outline the realities that companies will face, and offers some best practices to ensure that your company does not endure the perils of an Arctic Tern. The 4 Myths of Content Migration. Our Migration Best Practices. It is easy and quick.

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Best practices Education Marketing Personalization 40

CCNG

DECEMBER 1, 2022

The best-practices we’ve covered give you a great foundation for building, leveraging and sustaining a truly powerful professional network. These best-practices have come from decades working alongside top people in customer service and support. Your network is a valuable source of fresh perspectives and new ideas.

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Best practices CCNG Personalization Customer Service 195

Beyond Philosophy

MARCH 21, 2024

Listen to the podcast: Sometimes, things go wrong despite your best efforts. We had jobs to do during a hiccup, and we used to practice them. For example, when you go on a cruise, you first practice your boat evacuation drill. Rule #4: Communicate, communicate, communicate. This situation happens everywhere.

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Telecommunications Engineering Education Management 195

CCNG

OCTOBER 5, 2022

Here’s how to put them into practice. For a complete list of all 24 best practices you can use this link for a copy of the full white paper. Good manners and common courtesy are essential when dealing with those that you wish to help and ask for help. When someone asks for your input, they expect you to be as candid as you can.

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Best practices CCNG 195

CCNG

AUGUST 17, 2022

For a complete list of all 24 best practices you can use this link for a copy of the full white paper. You’ll get a pdf you can save and share, and immediate access to the content online.

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Best practices CCNG Enterprise Contact Center 195

ShepHyken

FEBRUARY 25, 2024

4 Reasons Why Your Customer Service Is About to Get a Whole Lot Better in 2024 by Mike Murchison (Entrepreneur) When it comes to AI and customer service, we’re going to see a virtuous cycle in 2024. Customer advocacy becomes your best friend. Here are my top five picks from last week. Thank you, Replicant, for this honor!

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Customer Service Customer advocacy Average Handle Time Customer centricity 153

TechSee

FEBRUARY 12, 2024

However, many enterprise leaders struggle to balance the long-term transformative value of AI with the need to deliver practical first steps that will demonstrate real-world AI in CX success. Below are some practical best practices when planning and executing a multi-phased AI rollout approach.

Enterprise 109

Enterprise Best practices Technology Customer Experience 109

AWS Machine Learning

MARCH 25, 2024

Because these best practices might not be appropriate or sufficient for your environment, use them as helpful considerations rather than prescriptions. All requests to Amazon Transcribe over HTTP and WebSockets must be authenticated using AWS Signature Version 4. Both Amazon Transcribe in batch mode and Amazon S3 use HTTP/1.1

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Best practices APIs Transportation Personalization 79

ShepHyken

OCTOBER 8, 2021

Because customer service works best when centered on empathy, automation shouldn’t be your main form of customer service. The post Guest Post: 4 Customer Service Best Practices for Your Subscription Business appeared first on Shep Hyken. People have bad days. People get frustrated. Ditch Automation.

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Best practices Customer Service Morale Feedback 335

Cyara

MARCH 8, 2018

We all know how frustrating it is when you can’t clearly hear the person on the other end of the phone line. How many times have you simply hung up on someone and called back to try and get a better connection? Well, it’s one thing to call back your friends, family, or colleagues.

Best practices 52

Best practices Banking Personalization Metrics 52

ShepHyken

OCTOBER 4, 2022

Shep Hyken interviews Gregorio Uglioni, a customer experience specialist, host of CX Goalkeeper , and author of Customer Experience 4 (CX4). He shares how customer service teams can implement lessons and best practices that organizations can learn from soccer teams and their fans.

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Brand ambassadors B2C Coaching B2B 162

ShepHyken

JUNE 7, 2021

My Comment: Jeannie Walters is no stranger to this weekly roundup of the best customer service and CX articles of the week. How to Upsell and Cross-Sell (4 Best Practices) by Jared Atchison. Here, the author shares his suggested best practices. Here she talks about how to conduct a customer interview.

Customer Service 334

Customer Service Customer centricity Government Upselling 334

ShepHyken

JANUARY 29, 2021

Following best practices and applying hacks has proven fruitful for a lot of contact centers. This shortlist of contact center best practice hacks should set you up for success in the pursuit of customer service excellence. Automated outbound calls are one way to turn the follow-up practice into a ritual.

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Best practices Contact Center Interactive Voice Response Call Center 232

Advantage Communications

JULY 31, 2019

The customer experience (CX) is now vital for any business, no matter what industry. That’s because the product or service that you offer is no longer the defining selling point for your customer - it’s the overall experience you offer them.

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Best practices Customer Experience Call Center outsourcing 45

Eptica

OCTOBER 4, 2021

Date: Monday, October 4, 2021 Author: Pauline Ashenden - Marketing Manager The 4 pillars of a successful customer service strategy. Our new blog explains the 4 pillars of this strategy and what it means to the wider organisation. Our new blog explains the 4 pillars of this strategy and what it means to the wider organisation.

Customer Service 120

Customer Service Best practices Engineering Accountability 120

Fonolo

NOVEMBER 22, 2022

Call center management courses are great for both current and aspiring professionals looking to sharpen their skills in customer support, operational best practices, team leadership, and much more. COPC’s training is an investment for your department so it might not be the best choice if you’re looking for a one-off course.

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Call Center Management Benchmark Contact Center 147

Totango

JANUARY 3, 2024

Our software provides a robust set of integrations and SuccessBLOCs —our proprietary pre-built customer success programs that are embedded with best practices and contain relevant workflows, reports, automation, customer segments, campaign content, and more to help you achieve critical business outcomes and create focus for your team.

Enterprise 111

Enterprise Best practices Analytics Metrics 111

Advantage Communications

JANUARY 31, 2019

Ever wondered why your consumers are continually leaving your business for one of your competitors? It could be that your customer service team is simply not resolving issues in a timely manner.

First call resolution 49

First call resolution Best practices Customer Service Contact Center 49

delighted

FEBRUARY 26, 2024

In this post, we’ll cover the basics of NPS, best practices, examples, and tips for the most effective NPS email surveys. However, to ensure high survey response rates , you’ll need to consider the following best practices. The next best window is during the weekdays from 6 to 10AM. What is NPS?

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Surveys Best practices Feedback Personalization 98

TechSee

JUNE 29, 2023

Practical service automation requires a management layer that oversees and optimizes the LLM and integrates with the broader ecosystem of backend platforms and customer interfaces. Like agents, the LLM must have visibility into system outage statuses and training on the latest agent guidance or best practices.

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Chatbots Customer Service Wait times APIs 202

VirtualPBX

SEPTEMBER 8, 2023

In this blog, we’ll explore the significance of securing your business’s customer data and share valuable tips and best practices to ensure privacy and protect against potential threats. Now that we’ve emphasized the importance of securing customer data, let’s delve into best practices to protect your business.

voip 105

voip Best practices Technology Accountability 105

Eptica

OCTOBER 15, 2021

The 4 pillars of a successful customer service strategy. Categorie(s): Best Practice Many businesses are migrating to cloud-based unified communications solutions (such as Microsoft Teams) and want their related software, such as call accounting, to also be available in the cloud. Share this page on: Tweet.

Accountability 124

Accountability Best practices Engineering Customer Service 124

Vcaretec

JULY 18, 2023

The call center outsourcing best practices that result in the most successful contact center projects will be shared in this article. How to Pick the Best call center outsourcing solutions One of the most crucial choices your company can make is which call center vendor to choose. Plan rather than panic.

outsourcing 98

outsourcing Call Center Contact Center Best practices 98

Eptica

APRIL 4, 2022

Date: Monday, April 4, 2022 Author: Pauline Ashenden - Demand Generation Manager Four ways to avoid customers having to repeat themselves. Categorie(s): Best Practice When customers reach out to a contact centre, they want to feel their time is being valued. Published on: April 04, 2022. Share this page on: Tweet.

Best practices 119

Best practices Technology Management Customer Service 119

TechSee

JULY 17, 2023

In this blog post, we will explore the five key obstacles service leaders face when integrating LLMs and offer practical advice on overcoming them. For more on IP risk management, see part 4 below.) Typical best practices like implementing encryption protocols, access controls, and regular security audits help safeguard sensitive data.

Best practices 109

Best practices Customer centricity Chatbots Education 109

CSM Magazine

APRIL 26, 2024

The best way to get the CRM going for your business is to partner with an agency for HubSpot onboarding. 4 Pro Tips for Setting Up Your HubSpot CRM Getting started with HubSpot is not easy. And the best part is that they can offer you ongoing training and support. Want to know more about HubSpot partner support? Let’s dive in.

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CRM Sales Best practices Marketing 52

Eptica

JANUARY 29, 2021

How can you ensure you pick the best solution for your needs? You might also be interested in these posts: 4 areas to focus on for successful CX in 2021. Categorie(s): Best Practice Successfully delivering high-quality customer service starts with having the right technology infrastructure in place.

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Technology Best practices Customer Service Management 127

Eptica

JUNE 7, 2021

Date: Friday, June 4, 2021 Author: Pauline Ashenden - Demand Generation Manager Successfully managing the shift to hybrid working. Categorie(s): Trends & Markets Best Practice The switch to hybrid/blended working provides contact centres with opportunities to become more flexible and efficient while accessing a greater pool of talent.

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Management Best practices Marketing Technology 127

Vistio

MARCH 18, 2024

Below is a list of practical tips, innovative strategies, and proven methods that can revolutionize your call center training approach. Offer regular feedback: Constructive feedback helps agents identify their strengths and areas for improvement, reinforcing their understanding of best practices and get better at their job.

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call center workforce Call Center Construction Best practices 52

Eptica

OCTOBER 8, 2021

The 4 pillars of a successful customer service strategy. Categorie(s): Best Practice Trends & Markets From fuel shortages to freak weather events, businesses are facing a range of disruptions caused by factors outside their control. Tags: Agile customer service Categories: Best Practice, Trends & Markets.

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Customer Service Best practices Engineering Accountability 120