3-ways-you-can-support-and-train-remote-workers-with-an-online-knowledge-base 
Playvox
APRIL 25, 2023
Let’s confess — we’ve all nodded off during on-demand remote training sessions. The recorded talking-head, one-to-many format is a surefire way to put even the most highly caffeinated employees to sleep. How can you spice up remote agent training at your contact center to make it the most engaging and effective it can be?
Global Response
FEBRUARY 26, 2024
In this article, we’ll look at some simple and effective ways to boost your customer service—and explore how a call center can help. In this article, we’ll look at some simple and effective ways to boost your customer service—and explore how a call center can help.
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ProProfs Blog
MAY 6, 2020
As per the Harvard Business Review, while 22% of Americans work from home, around 50% of them are involved in virtual or remote work. . Further, with the advent of disruptive workplace technologies, employees naturally expect their companies to utilize novel means of remote collaboration and aggregation on multiple channels. .
TechSee
JUNE 1, 2021
The gig economy is exploding, spawned by well-known apps such as Fiverr , TaskRabbit , Thumbtack , and Upwork that serve as digital marketplaces where an independent worker can be hired for a short-term project or task on-demand, also known as a gig. The good news is, many of these hurdles can be overcome using visual assistance.
Inbenta
MAY 7, 2021
While customers appreciate politeness, knowledge of the product, and the ability to resolve issues – a quick response is prized above all. While customers appreciate politeness, knowledge of the product, and the ability to resolve issues – a quick response is prized above all. Find out where you’re going wrong.
SharpenCX
MARCH 18, 2020
The world we live in is demanding a remote workforce. Buffer’s State of Remote Work in 2020 report found that almost every employee who works remotely, a whopping 98%, want to continue remote work (at least part-time) for the rest of their careers. Not only that, but the benefits of remote work go unmatched.
ViiBE Blog
OCTOBER 28, 2022
Sometimes it can be rather challenging due to growing customer demands, the remote status of the employees in the locations lacking internet connectivity, and time and language constraints. It becomes a real challenge to share data between workers and customers in mobility and experts and agents in the office.
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