2023 Blog Chatbots Customer centricity 
Lumoa
NOVEMBER 17, 2022
Companies should aim to meet their customers’ expectations by continuing to fine-tune their customer experience (CX) programs. Here are the CX trends you can expect to see in 2023 and how to keep your e-commerce business on track with the evolution of CX. Customer Experience in E-commerce Trend Predictions for 2023.
Upstream Works
JANUARY 31, 2023
As 2023 unfolds, a key theme for contact center leaders to watch is reinforcing the connection between customer experience (CX) and agent experience (AX). CX must always remain the primary focus for the contact center –this recent blog post identified two 2023 trends that will have a major impact on CX.
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Beyond Philosophy
FEBRUARY 9, 2023
This AI-powered chatbot can write everything from raps to commercial copy for Ryan Reynold’s mobile company to online Customer Experience articles. For example, when I was playing with it, I asked it to create a customer complaints process. Then, I asked ChatGPT to make it more customer-centric, and it did that, too. (It
Dialer 360
MARCH 30, 2023
As we enter the new year of 2023, it’s time to take a closer look at inbound sales strategies. Inbound sales refer to the process of attracting potential customers to your business through various marketing efforts, such as content marketing, social media, and search engine optimization (SEO).
Lumoa
FEBRUARY 28, 2023
No matter what industry you’re in, your customers are eager and encouraged to share their feedback: the good, the bad, and the ugly. Businesses that want to grow in 2023 (and beyond) realize that this isn’t a problem—it’s an opportunity. That’s why a sound customer feedback strategy is mission-critical for businesses in 2023.
JustCall
MARCH 28, 2023
This comprehensive blog post highlights the most significant customer support trends for 2023 that all customer service leaders should be aware of. As messaging tickets continue to rise across live chat platforms, businesses should strategically deploy chatbots on channels where their target audience is most active.
Nicereply
FEBRUARY 1, 2023
64% of businesses believe that chatbots allow them to provide a more customized support experience for their customers. 86% of marketing agencies say brands will expect them to be able to assist with chatbot projects by 2025. Customer-centric brands report profits that are 60% higher than those that fail to focus on CX.
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