Outsource Consultants

JANUARY 3, 2024

Predicting the future of the call center industry is no easy feat – it’s a complex and ever-evolving landscape. At Outsource Consultants, we’re committed to providing informed insights, leveraging our experience with over 500 global BPO partners across various industries. The reason?

Call Center 67

Call Center outsourcing Morale Interactive Voice Response 67

Callminer

DECEMBER 17, 2019

As industrial and economic globalization trends continue to develop in the world’s present market, the use of outsourced talent to accomplish a wide variety of tasks ranging from the rote and repeatable to the complex and mission-critical grows ever more ubiquitous. ” – Thomas Dichter, Call Centers Return To The U.S.

Call Center 207

Call Center outsourcing Contact Center Finance 207

Fonolo

MAY 25, 2022

Employing the right technology for your contact center’s specific needs can cut call center costs incrementally, leading to more productive call center agents who stick around longer and improved customer satisfaction (CSat) scores. Industry Report: State of the Contact Center 2022. Consider outsourcing.

Call Center 67

Call Center Technology First call resolution outsourcing 67

OctopusTech

AUGUST 31, 2022

One thing that has remained constant for a long time is that users still prefer to solve their queries on a phone call rather than choosing any other medium and that’s where Interactive Voice Response comes in. What if there are high call volumes of your customers? . Improves first-call resolution practices.

Interactive Voice Response 62

Interactive Voice Response Call Center First call resolution Self service 62

Hodusoft

OCTOBER 19, 2023

10 Effective Ways to Reduce Costs in Your BPO Contact Center Business Process Outsourcing (BPO) contact centers play a vital role in today’s modern businesses. million in 2022 to US$34, 570.73 million in 2022 to US$34, 570.73 They help manage customer interactions by serving as the initial point of contact. from 2023 to 2028.

Contact Center 52

Contact Center Interactive Voice Response Contact center software Self service 52

OctopusTech

AUGUST 10, 2022

Call center technologies are developing rapidly in this ever-growing digital era. Various call center technology trends such as Artificial intelligence, virtual agents, and cloud communications are all part of the future of call centers. But which technology can enhance and support your call center?

Call Center 62

Call Center Technology Journey mapping Interactive Voice Response 62

NobelBiz

APRIL 18, 2023

The average call handling time (AHT) is one of the oldest and most important key performance indicators (KPI) for contact center performances. It is much more critical in determining the economic model of a partnership when outsourcing call center activities.

Contact Center 52

Contact Center Interactive Voice Response Management Gamification 52