2022, Construction and Scripts - Customer Contact Central

Why Do Agents Go Off Script? Mistakes vs Improvisation

Balto

JULY 7, 2022

When agents intentionally go off script, it’s because they are improvising to get a better call outcome and should be encouraged. In 2022, we published our findings on why agents intentionally go off their scripts. In 2022, we published our findings on why agents intentionally go off their scripts.

Scripts

Scripts Coaching Surveys Construction

5 Skills and Traits Every Call Center Leader Should Have

Fonolo

APRIL 5, 2022

Their day-to-day work is riddled with angry customers, monotonous scripts, and constant problem-solving. In 2022, agent attrition is worse than ever. Agent Engagement Will Be Critical for Contact Centers in 2022. Industry Report: Contact Center Trends 2022. How to Foster Agent Engagement in a Hybrid Contact Center.

Call Center

Call Center Contact Center Gamification Construction

Is the Contact Center a Good Career? Tenured Agents Say Yes

Balto

FEBRUARY 6, 2023

When I worked in service roles, I had a script, and I knew what I had to do to have a successful social interaction with a customer. This helped me build confidence through a body of evidence — you use your script correctly as a waitress and you get a dopamine hit in the form of a tip. 2022, March 29). 2022, June 23).

Contact Center

Contact Center Coaching Surveys Scripts

Webinars

Manual Call Reviews? There's a Better Way!

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Sales Automation in 2022: A Complete Guide for Sales Teams

JustCall

MARCH 29, 2022

You need to consistently rework all your cold call scripts, sales copies, emails, and other content. Create a Winback Offer – Construct a customized offer designed to reactivate your past clients and dramatically increase loyalty. The post Sales Automation in 2022: A Complete Guide for Sales Teams appeared first on.

Sales

Sales Interactive Voice Response Contact center software CRM

An Ultimate Speech Analytics Guide to Improve Sales and Customer Service

JustCall

MAY 2, 2022

Contact centers in 2022 are investing in new-age technologies to analyze and employ data derived from phone conversations with prospects and customers. Here are some ways speech analytics can fill the existing gaps in the sales ecosystem: Tailored Sales Call Scripts. Hence, you can’t bank on the generic sales call scripts.

Analytics

Analytics Sales Customer Service Scripts

Boosting RAG-based intelligent document assistants using entity extraction, SQL querying, and agents with Amazon Bedrock

AWS Machine Learning

DECEMBER 6, 2023

A prompt is constructed from the concatenation of a system message with a context that is formed of the relevant chunks of documents extracted in step 2, and the input question itself. Consider the question: “What are the top 5 companies with the highest revenue in 2022?” Filter down to keep the revenues of 2022 for each of them.

Analytics

Analytics APIs Engineering Construction

Build a robust text-based toxicity predictor

AWS Machine Learning

DECEMBER 6, 2022

To answer this question, we select an attack recipe from the TextAttack library and use it to construct perturbed adversarial examples to fool our target toxicity filtering model. For more information about this up-and-coming topic, we encourage you to explore and test our script on your own.

Engineering

Engineering APIs Construction Metrics

Supercharge your AI team with Amazon SageMaker Studio: A comprehensive view of Deutsche Bahn’s AI platform transformation

AWS Machine Learning

FEBRUARY 29, 2024

billion EUR (in 2022), a workforce of 336,884 employees (including 221,343 employees in Germany), and operations spanning 130 countries. The solution uses a purpose-built L3 construct (SageMaker Studio domain), as shown in the following figure, for the SageMaker domain resource.

APIs

APIs Construction Transportation Analytics

Build an air quality anomaly detector using Amazon Lookout for Metrics

AWS Machine Learning

AUGUST 11, 2022

Download the Python script ( publish.py ) and data file from the GitHub repo. For example, if today’s date is July 8, 2022, then replace 2022-03-25 with 2022-07-08. This is required to simulate sensor data for the current date using the IoT simulator script. For this post, we use the us-east-1 Region.

Metrics

Metrics APIs Scripts Wireless

Inpaint images with Stable Diffusion using Amazon SageMaker JumpStart

AWS Machine Learning

APRIL 10, 2023

In November 2022, we announced that AWS customers can generate images from text with Stable Diffusion models using Amazon SageMaker JumpStart. Within the realm of architectural design, Stable Diffusion inpainting can be applied to repair incomplete or damaged areas of building blueprints, providing precise information for construction crews.

APIs

APIs Scripts Construction Finance

5 Easy Ways to Turn Your Outbound Contact Center Campaigns Into Success

NobelBiz

MARCH 14, 2022

In 2022, contact center agents are using precise information and technologies for each prospect to make interactions more fruitful and meaningful. Outbound call scripts are important but are they vital? Scripts can assist outbound agents in better remembering information, avoiding mistakes, and being consistent.

Contact Center

Contact Center Scripts Average Handle Time Cloud contact

Fine-tune text-to-image Stable Diffusion models with Amazon SageMaker JumpStart

AWS Machine Learning

FEBRUARY 20, 2023

In November 2022, we announced that AWS customers can generate images from text with Stable Diffusion models in Amazon SageMaker JumpStart. Fine-tuning large models like Stable Diffusion usually requires you to provide training scripts. JumpStart simplifies this process by providing ready-to-use scripts that have been robustly tested.

Scripts

Scripts APIs Entertainment Construction

Improve price performance of your model training using Amazon SageMaker heterogeneous clusters

AWS Machine Learning

OCTOBER 27, 2022

To address this issue, in July 2022, we launched heterogeneous clusters for Amazon SageMaker model training, which enables you to launch training jobs that use different instance types in a single job. You can build logic in your training script to assign the instance groups to certain training and data processing tasks.

Scripts

Scripts Benchmark Metrics Transportation

The Sales Pro’s Guide to Sales Prospecting

Integrity Solutions

MAY 23, 2023

Using unconventional and creative approaches to prospecting, letting your personality shine, even making a prospect laugh along the way will make you more memorable, and it will almost always be more effective than scripted or bland sales-speak. It isn’t. It’s more than that. The ones who are, though, have a distinct advantage.

Sales

Sales Coaching Brand ambassadors B2B

Financial text generation using a domain-adapted fine-tuned large language model in Amazon SageMaker JumpStart

AWS Machine Learning

APRIL 18, 2023

Although these SEC filings are publicly available to anyone, downloading parsed filings and constructing a clean dataset with added features is a time-consuming exercise. We select Amazon’s SEC filing reports for years 2021–2022 as the training data to fine-tune the GPT-J 6B model. For details, see the example notebook.

Finance

Finance Scripts APIs Sales

Domain-adaptation Fine-tuning of Foundation Models in Amazon SageMaker JumpStart on Financial data

AWS Machine Learning

APRIL 18, 2023

Although these SEC filings are publicly available to anyone, downloading parsed filings and constructing a clean dataset with added features is a time-consuming exercise. We select Amazon’s SEC filing reports for years 2021–2022 as the training data to fine-tune the GPT-J 6B model. For details, see the example notebook.

Finance

Finance Scripts APIs Sales

Episode #18 – Intention and Action Alignment at Work

Russel Lolacher

MAY 8, 2022

That’s, you know, that’s constructive and productive and positive. Connect with Neal on his platforms: Twitter. And that could be someone’s intention. Everyone, everyone has intentions. But I think what you’re also talking about is those who really set an intention. So you can’t make that commitment.

Consulting

Consulting Consulting Personalization Contact Center

Customer Contact Central

Why Do Agents Go Off Script? Mistakes vs Improvisation

5 Skills and Traits Every Call Center Leader Should Have

Webinars

Trending Sources

Is the Contact Center a Good Career? Tenured Agents Say Yes

Webinars

Sales Automation in 2022: A Complete Guide for Sales Teams

An Ultimate Speech Analytics Guide to Improve Sales and Customer Service

Boosting RAG-based intelligent document assistants using entity extraction, SQL querying, and agents with Amazon Bedrock

Build a robust text-based toxicity predictor

Supercharge your AI team with Amazon SageMaker Studio: A comprehensive view of Deutsche Bahn’s AI platform transformation

Build an air quality anomaly detector using Amazon Lookout for Metrics

Inpaint images with Stable Diffusion using Amazon SageMaker JumpStart

5 Easy Ways to Turn Your Outbound Contact Center Campaigns Into Success

Fine-tune text-to-image Stable Diffusion models with Amazon SageMaker JumpStart

Improve price performance of your model training using Amazon SageMaker heterogeneous clusters

The Sales Pro’s Guide to Sales Prospecting

Financial text generation using a domain-adapted fine-tuned large language model in Amazon SageMaker JumpStart

Domain-adaptation Fine-tuning of Foundation Models in Amazon SageMaker JumpStart on Financial data

Episode #18 – Intention and Action Alignment at Work

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