Fonolo

APRIL 5, 2022

How to Foster Agent Engagement in a Hybrid Contact Center. Their day-to-day work is riddled with angry customers, monotonous scripts, and constant problem-solving. In 2022, agent attrition is worse than ever. And, agent engagement continues to be the catalyst for customer loyalty and revenue. Bottom line?

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Call Center Contact Center Gamification Construction 99

Balto

FEBRUARY 6, 2023

When I worked in service roles, I had a script, and I knew what I had to do to have a successful social interaction with a customer. This helped me build confidence through a body of evidence — you use your script correctly as a waitress and you get a dopamine hit in the form of a tip. 2022, March 29). 2022, June 23).

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Contact Center Coaching Surveys Scripts 52

Russel Lolacher

MAY 8, 2022

That’s, you know, that’s constructive and productive and positive. Connect with Neal on his platforms: Twitter. And that could be someone’s intention. Everyone, everyone has intentions. But I think what you’re also talking about is those who really set an intention. So you can’t make that commitment.

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Consulting Consulting Personalization Contact Center 52