Playvox
FEBRUARY 13, 2024
A 2022 ICMI study showed that the top two KPIs most customer support centers measure are customer satisfaction and agent productivity, respectively. In a 2022 Salesforce study , 78% of service agents said it was difficult to balance speed and quality. Gamification breaks up the daily routine while promoting team collaboration.
CSM Magazine
JULY 28, 2022
This includes, for example, the use of passive candidate search methods in social networks, work with virtual remote teams, use of “blind” recruiting technologies, gamification, and the use of artificial intelligence for personnel selection, etc. Assess Team is an easy-to-use tool for getting clear and constructive feedback.
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Fonolo
APRIL 5, 2022
In 2022, agent attrition is worse than ever. Agent Engagement Will Be Critical for Contact Centers in 2022. The Manager’s Guide to Call Center Gamification. Industry Report: Contact Center Trends 2022. A call center leader should deliver encouragement and constructive criticism in a way that helps the agent grow.
Playvox
MARCH 12, 2024
Many of Playvox’s customers leverage tools like gamification to motivate their teams. While gamification may be one option for recognition, there are many ways to build morale and celebrate success. Regularly evaluate performance, provide constructive feedback, and celebrate achievements to keep agents motivated and on track.
COPC
JANUARY 15, 2024
By providing feedback and constructive criticism, staff productivity and performance will improve. The gap decreased from a nine-point difference in 2021 (70% vs. 61%) to an eight-point difference in 2022 and further to a five-point difference in 2023. Inconsistency can cause frustration and lead them to leave the company.
Balto
APRIL 20, 2023
The least pressured industries were Home Improvement, Construction, and Retail. Increasing headcount was number six in the lineup, and gamification tools came in last place at only 9.43%. 2022, February 6). 2022, April 4). 2022, March 29). Contact Center Attrition: What Agents Want in 2022 - Balto Ai.
Playvox
APRIL 27, 2023
Tackle Agent Attrition, Address Burnout With WEM In 2022, the average a gent turnover rate climbed as high as 30% for large customer service organizations. Gamification can contribute to a better agent experience by breaking up the daily routine while promoting collaboration and a deeper sense of community within the team.
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