2022 Chief Customer Officer Contact Center Definition 
TechSee
AUGUST 14, 2023
If you missed the 2022 list, you can check it out here. Adrian Swinscoe, Customer experience advisor, author, speaker Adrian is a huge fan of organizations that do great things for their customers and has been helping many achieve their own level of greatness for over 25 years via consulting, writing, speaking workshops, and advisory work.
Vistio
MAY 28, 2022
Can you tell our listeners a little bit about what are the key elements of setting the correct process specifically contact centers and your service agents to get to the point of delivering an excellent customer experience? Further Reading: The Key to Contact Center Success in 2022: Focus on Process.
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Vistio
JANUARY 13, 2022
The CX world is ours for the taking, I feel like in terms of just being able to do some amazing things in 2022. We play a lot of those, but I’ll occasionally dabble into some other more, I guess, edgy gaming categories, but I definitely am a family gamer. It did definitely start as a passion project back in 2017.
Vistio
JANUARY 13, 2022
The CX world is ours for the taking, I feel like in terms of just being able to do some amazing things in 2022. We play a lot of those, but I’ll occasionally dabble into some other more, I guess, edgy gaming categories, but I definitely am a family gamer. It did definitely start as a passion project back in 2017.
Comm100
FEBRUARY 20, 2018
Findings from analysis firm Juniper Research show that Chatbots are expected to trim business costs by more than $8 billion per year by 2022. They help customers quickly and easily find the answers to simple queries. Happier agents are also more productive, which means that they can better achieve contact center metrics.
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