2022 call center workforce Metrics Wait times 
Fonolo
FEBRUARY 17, 2022
Your first step to keeping agents happy and working efficiently is creating and executing a thorough call center workforce management (WFM) strategy. . Your All-in-One Guide to Call Center Workforce Optimization. What is call center workforce management? . first appeared on Fonolo.
Playvox
JUNE 22, 2023
Tracking, reporting, and improving upon metrics are essential across all areas of business, including finance, sales, marketing, and contact center management. In uncertain economic times, they become even more critical to help navigate business health and growth. What Are Call Center Efficiency Metrics?
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