aircall

NOVEMBER 28, 2022

Pipedrive is a SaaS unicorn—a deal-driven CRM solution which empowers marketing and sales teams. Before using Klaus: CSAT was 95% – above 2022’s benchmark of 89%. IQS measured 86% – slightly below 2022’s benchmark of 89%. These metrics are very commendable, but Pipedrive wanted to raise the bar even higher. Book a demo.

SaaS 62

SaaS Calibration Customer Service Benchmark 62

COPC

SEPTEMBER 30, 2022

26, 2022—  COPC Inc. RevealCX is an AI-Powered software as a service (SaaS) quality monitoring solution. The innovative technology aligns quality results with the customer experience and key business metrics. The innovative technology aligns quality results with the customer experience and key business metrics.

Calibration 63

Calibration Best practices Quality management Benchmark 63

CustomerSuccessBox

MAY 30, 2022

*Julie, a Customer Success Manager , with ABC corp (a B2B SaaS firm) is excited about the upcoming annual conference. To identify a watermelon customer, the metric that would help you the most is instead the Customer Intent Score. Suggested Read : How to do customer health score in 2022? But what does it tell? Let’s find out.

Upselling 52

Upselling Calibration Engineering Big data 52