Remove 2022 Remove Calibration Remove Consulting Remove Metrics
article thumbnail

RevealCX Achieves Platinum Partner in COPC Inc.’s ATP Program

COPC

26, 2022—  COPC Inc. The innovative technology aligns quality results with the customer experience and key business metrics. The innovative technology aligns quality results with the customer experience and key business metrics. WINTER PARK, Fla., As a leader in the contact center industry, COPC Inc. About COPC Inc.

article thumbnail

Introducing Fortuna: A library for uncertainty quantification

AWS Machine Learning

Fortuna provides calibration methods, such as conformal prediction, that can be applied to any trained neural network to obtain calibrated uncertainty estimates. This concept is known as calibration [Guo C. 2022] methods. 2022] methods. We introduce Fortuna , an open-source library for uncertainty quantification.

article thumbnail

Quality Assurance and Customer Satisfaction: Three Ways to Ensure Alignment 

COPC

Measure three quality metrics vs. one overall quality score. Measure Three Quality Metrics vs. One Overall Score. But when we segmented the overall score into the three metrics mentioned above, the results told a different story. Sampling approaches, calibration, and overall program design also play critical roles.